Simba Car Hire Reviews 

826
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 592 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally friendly staff and describe the free shuttle bus service as extremely convenient for getting directly to and from the terminal. Consumers also enthusiastically highlight the spotless vehicles, smooth driving performance, and very affordable rental prices that offer incredible value compared to traditional airport alternatives. However, some people mentioned experiencing frustrating wait times for transport or dealing with rather slow check-in procedures upon arrival. A few reviewers also noted occasional difficulties regarding vehicle availability or pointed out that the mandatory excess liability costs are quite high.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly and attentive staff... See more

Staff

Users describe positive interactions with staff, often highlighting friendly, helpful, and professional... See more

Price

People report positive experiences with price, highlighting that the rates are extremely competitive and... See more

Product

Clients share positive opinions on product quality, highlighting that vehicles are generally near new,... See more

Quality

Customers had positive experiences with quality, noting that the vehicles were generally clean,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Car was good. Process to collect and return was ok. I did gave an issue re a toll charge, which I believe was never incurred. If found the staff very unhelpful in this case as they just wanted to fob... See more

Rated 4 out of 5 stars

Great pick up Staff very friendly and accommodating Drop off not so much Rather gruff and non friendly Needs some work on his poor manners and attitude

Rated 5 out of 5 stars

Customer service is well applied and clear information guided throughout. Car or vehicles issued clean and with allowing customers check the vehicle and take photos before drive off. Very well syste... See more

Rated 5 out of 5 stars

The customer service when I arrived to pick up the car was just excellent. They helped me out to explain that purchasing insurance directly through them which wasnt that much, for my 2 week hire would... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

Written by the company

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

826 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(826)

506 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was my first ever time hiring a…

This was my first ever time hiring a car, and I honestly couldn’t have asked for a better experience with Simba Car Hire!
I’d just finished months of training for a bodybuilding competition and when I picked up the car I was running on about 4 hours of sleep, barely any food and some serious brain fog 😂 The gentleman who served me was incredibly patient, kind and helpful. I felt terrible having to ask him to explain a few things to me in simpler terms, but he never made me feel silly or rushed. He took the time to make sure I understood everything and completely put my mind at ease.
Once I was on my way, I had SO much fun with the car! It was in great condition, super comfortable and made getting around Brisbane so easy.
What stood out most was how genuine the customer service felt. A little patience and kindness can make such a difference, especially when someone is tired and overwhelmed, and I really appreciated it.
I would 100% recommend Simba Car Hire and will definitely be using them again next time I need a hire car. Thank you for making my first car hire experience such a positive one!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service for pick up at the Airport to the service in the office . Was really happy and would recommend them to others

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

The Tassy trip.

The ease of pick up and getting the vehicle, the young lady was really welcoming, the car was great ,the only glitch(for me was the navigation system wasn't easily readable )so I use Android auto then it was great,,thank you for great service, Kevin.

September 2, 2026
Unprompted review
Rated 4 out of 5 stars

Easy

Relatively easy to hire and return. Value was good. Car standard could have been better when handed over ie poorly washed and interior wasn’t as clean as I expected.

September 6, 2026
Unprompted review
Rated 4 out of 5 stars

Easy

Easy shuttle service. Easy check in and drop off. Not much wait time so long as you fill in pre check in documents

September 4, 2026
Unprompted review
Rated 1 out of 5 stars

I have hired a car from 16/6-4/9/26…

I have hired a car from 16/6-4/9/26 from SIMBA cairns depot and returned the vehicle without damage and accepted by their staff . I have then received a photo alleging a minor scratch to a door handle for which without my permission they have debited my credit card $5,480 pending damage assessment resulting from an alleged incident I am said to have reported on 3/9 which is false . They also have $5oo security deposit taken originally .
I believe this should be a warning to anyone considering dealing with SIMBA

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

They were so friendly and easy to deal with! Cheapest out there and get customer service. I will be booking with them again!

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very fast and easy to deal with

Very fast and easy to deal with. We picked up our car with a full tank and were out the gate in 15 minutes. Returning the car was even easier and they were all super friendly and helpful with the airport shuttle.

September 4, 2026
Unprompted review

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