Simba Car Hire Reviews 

832
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally welcoming staff members and highlight the incredibly convenient, fast shuttle bus service operating smoothly between the depot and the airport. Consumers consistently note that the rental vehicles provided are exceptionally clean, highly fuel-economical, and deliver outstanding overall financial value compared to alternative transport choices. Some reviewers were not happy with occasional frustrating wait times experienced during the check-in procedures or while waiting for delayed airport pickups. A few other people also felt that certain staff members could occasionally be unhelpful and reported encountering specific issues regarding worn-out vehicle child safety seats.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and efficient customer support alongside... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Price

Clients share positive opinions on price, describing rental rates as exceptionally economical, competitive,... See more

Product

Reviewers highlight positive aspects of product, noting that the vehicles are generally clean, near new, and... See more

Quality

Reviewers mention positive feedback about quality, expressing satisfaction with vehicles that arrived clean,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Relatively easy to hire and return. Value was good. Car standard could have been better when handed over ie poorly washed and interior wasn’t as clean as I expected.

Rated 4 out of 5 stars

Car was good. Process to collect and return was ok. I did gave an issue re a toll charge, which I believe was never incurred. If found the staff very unhelpful in this case as they just wanted to fob... See more

Rated 4 out of 5 stars

Good and clean car, prompt pickup and drop off, terrible infant car seat and toddler booster seats. The infant seats and toddler booster seats were old, worn out, unsafe and uncomfortable for my kids.... See more

Rated 5 out of 5 stars

Everything about using Simba was easy and straight forward. Booked my car online without hassle, and the prices were very competitive. When we arrived at Cairns airport the free shuttle service to the... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service

Written by the company

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

832 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(832)

513 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Car was only good thing about this place.

I went through a third party to hire a car, due to mine being off the road at present.
When I went to pick up the car (driving 1.5hrs into town to collect)
I was informed I would need to pay $1000 instead of the quoted $500 bond, due to being a local!
They wouldn't accept cash, for the bond, so had to race to the nearest atm to get the money into an account. They already had my card details as I'd paid for the car with my card, so they had my details.
But that wasn't all....
I paid for 7 days rental at $350 via a 3rd party website.
I had to extend for another week, and was told it would be $700 non negotiable!
I have never ever had my 2nd week OR the actual company be more expensive, let alone twice as expensive. I was shocked!
But over a barrel, so paid the money.

I have since gone elsewhere, and found everything completely different, much easier, smoother process and alot cheaper for a newer car!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great deal and Great Service

I took advantage of a great deal to rent a small car for the weekend and found the booking online simple to complete. Picking up the car was also easy, made so with the help of a female agent who was clear on the details I needed to know and offering options when required. Her helpfulness and friendliness made for a nice experience.

September 5, 2026
Unprompted review
Rated 4 out of 5 stars

Great job Simba-We’ll be back again, and again!😊

Our driver from the Sydney airport was great, very friendly and a nice all round person. The counter staff were lovely at the Simona branch and we have no trouble using your wonderful service again, and again. The cost for rental was fantastic for our 5 day stay as well. Kind regards Anthony & family

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Easy pick and und drop off. Great communication and amazing service. Will definitely use again and recommend to my friends.

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

This was my first ever time hiring a…

This was my first ever time hiring a car, and I honestly couldn’t have asked for a better experience with Simba Car Hire!
I’d just finished months of training for a bodybuilding competition and when I picked up the car I was running on about 4 hours of sleep, barely any food and some serious brain fog 😂 The gentleman who served me was incredibly patient, kind and helpful. I felt terrible having to ask him to explain a few things to me in simpler terms, but he never made me feel silly or rushed. He took the time to make sure I understood everything and completely put my mind at ease.
Once I was on my way, I had SO much fun with the car! It was in great condition, super comfortable and made getting around Brisbane so easy.
What stood out most was how genuine the customer service felt. A little patience and kindness can make such a difference, especially when someone is tired and overwhelmed, and I really appreciated it.
I would 100% recommend Simba Car Hire and will definitely be using them again next time I need a hire car. Thank you for making my first car hire experience such a positive one!

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Great service for pick up at the Airport to the service in the office . Was really happy and would recommend them to others

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

The Tassy trip.

The ease of pick up and getting the vehicle, the young lady was really welcoming, the car was great ,the only glitch(for me was the navigation system wasn't easily readable )so I use Android auto then it was great,,thank you for great service, Kevin.

September 2, 2026
Unprompted review
Rated 4 out of 5 stars

Easy

Relatively easy to hire and return. Value was good. Car standard could have been better when handed over ie poorly washed and interior wasn’t as clean as I expected.

September 6, 2026
Unprompted review
Rated 4 out of 5 stars

Easy

Easy shuttle service. Easy check in and drop off. Not much wait time so long as you fill in pre check in documents

September 4, 2026
Unprompted review

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