Simons Reviews 128

RUDE CUSTOMER SERVICE AGENT

I called the Park Royal location Simons about a store pick up issue as the general customer service line told me that they cannot assist me.

I called the store directly to speak with the customer service agent. She told me that if I want to have someone else to pick the product up for me, all I need is forwarding the email to the person. I find her information conflicting with the official website as photo ID is required for store pick up according to official information.

Before I can ask for clarification (or event asking for her name in case any issue for her info), …. She CUT THE CALL without even saying “bye”!!!!

Wow!!!! This is a humiliating behaviour from any customer service. I am furious and told myself that after this purchase, I am not going back to Simons.

I was excited to go to the new Simon’s Eaton Centre store. What a disappointment. Way too much stock. It feels like a Winners. The clothes look cheap. And there is too much to wade through. And not well laid out. The volume is overwhelming. The lighting at the store is not good. Too much reflection. You can’t see a true colour in the fitting rooms. The lighting needs to be white light. The Yorkdale store has much better lighting and doesn’t feel as cramped. This store doesn’t know what it want to be. Staff are well trained and friendly. But this is not the Simon’s I knew six years ago in Quebec City. How disappointing. And why are the washrooms only on the third floor? The majority of shoppers are women. Women need washrooms. Overall I have to say my excitement at Simon’s opening at the Eaton Centre was crushed.
Update: I went back to the store again today. Same impression of the main floor women’s. Overwhelming with too much merchandise. Men’s 2nd floor much better laid out and airier. Third floor households very nice. Lighting everywhere still a problem. My eyes were burning after 20 minutes.

I had such a wonderful experience at Simon’s Five Stars thanks to Alexia. I had purchased a t-shirt, and after the company logo had already been printed, I realized I had been given the wrong size from another department. Alexia immediately stepped in with professionalism and kindness. She quickly reassured me that it wasn’t a problem and arranged for me to get the correct size without any stress on my end.

She was efficient, thoughtful, and truly went above and beyond to make sure I left happy. Thank you, Alexia, for your excellent customer service—you turned a frustrating situation into such a positive experience!

Great quality and reliable shipping options. Happy with all my Simons purchases.

First visit, hopeful to purchase from a unique Canadian store. Incredibly terrible quality material sub-par Chinese imports (viscose and rayon everywhere), cheaply made and shockingly high prices. Think Temu without the low prices. The only product of quality material found was cotton towels. Disappointing experience and won't return.

GSTAR garments don't reach standard expectation, loose threads + terrible stitching,
I paid extreme attention to detail during purchase.

Shady practices, such item should be sold at Winners for $70 or less

Brutal, I ordered the "Leopard print denim jort" in two different sizes. One a medium and one a large. Turns out they are both mediums. The large is labeled as a large but is actually a medium. Either that or there large which is suppose to be for a 41" hip won't go on 37" hip.... this sizing is crazy wrong

I am very impressed with the service, the product, and the price. I would order again from Simons.

Bought a jean dress, finally good weather so first time i put it on and it ripped!! Not even on a seam, simple for cheap material!! Im livid it was like 90$ n i bought to early in spring to wear it so now i dont have a recipte or am in the time frame to return it..that was my last straw never going back. Could of found the same quality of shien🤮.

I don't know what happened to Simons but it's gone downhill in terms of quality & customer service. For instance, I've ordered socks (one size fits all) and what Simons shipped to me were much too large. And receiving a refund takes far too long. Plus, the personnel aren't much help over the telephone nor in-store.

There 1 star ratings speaks for itself some of there items should not be sold if products are not usable that is not considered good condition.

I’m very disappointed with my recent experience with Simons. I received my order today, and as soon as I opened it, I noticed the item was in terrible condition—clearly a returned product with visible damage. I immediately contacted customer service to report the issue and expected a resolution that matched Simons’ usual high standards.

Unfortunately, the only solution offered was to return the item for a refund, with no acknowledgment of the inconvenience caused or consideration for my loyalty as a regular customer. While I appreciate the free return shipping label, this process is inconvenient, especially since I live downtown where there are no nearby Simons locations.

As someone who has always valued Simons’ quality and service, this experience has been frustrating and disappointing. I hope this feedback encourages Simons to handle similar situations more empathetically and proactively in the future.

I ordered a winter coat online. I received the item within a few days, which was impressive considering most of the reviews here. However, the bottom button was missing, and a sewing thread was hanging instead. It's not a big deal, as the coat comes with extra buttons, but I am very disappointed that a reputable store can be that negligent with clients.

I have had two orders placed and cancelled with them, they told me it was a bank error when I contacted the bank (who I happen to work for and is a very reputable bank) they said there was no cancellation on their end. Returning to the merchants (Simons) customer service then gave me endless excuses saying to try to order again, which I already had and it was cancelled again by them, they also said it may be a security issue and they have no more information for me. Very unhelpful and I won’t be shopping there again.

Site does not display properly since I tried to check out last nite. Noteworthy, I was using coupert. But since, I tried the site from another PC and still does not display or change from the one errorous page no matter what i click. So no matter what fault Coupert may have had...I dont think that;s it. Also, it does not display the simons symbol in the adresss bar when i am on it. i am at a loss, itès like the :real: site no longer displays at my IP adress, yet it asks if i am human to get on... what happened to my order am angry and at a loss to explain why i cannot access simons anymore it worked perfect since forever sorry for typos this is not an english keyboard.

I've learned Simon's online inventory is not accurate and they will cancel your orders without explanation (as many other reviews say). This makes it super disappointing to find something you like, make the choice to buy, then randomly have your order cancelled. I generally like their stuff but this disappointment and frustration aren't experiences I'm looking for after shopping somewhere.

Have not received items. It has been 3 weeks and contacted them several times as well as the courier company Nationex. Still no resolution. No refund offer to reship and no parcel. Will probably have to reverse cc charges and report to BBB. So disappointed as now I have to scramble to find a last minute Christmas gift.

I ordered a sweater and a jacket at the end on November, I was trying to purchase clothing to wear over the holidays. My past experience with Simons has been that they deliver fairly quickly and returns are processed quickly. My plan was to try these clothes and if they were not what I was looking for then I would send them back and get the refund with plenty of time to buy something else if needed. The surprise came when I tried to return the items and found out that they were using Canada Post even though they are on strike. So no way to get my money back in time to buy something elsewhere. So now my funds are tied up at Simon at least for another 2 months while Canada Post clears the backlog from the strike. It is absolutely mind boggling that a company this large had no plan for customer returns while every other clothing store made alternate plans. So here I am at the holidays down $230 because of Simons. I have tried contacting their customer service several times and still no response. I have asked if I could send it back UPS at my own cost and still no response. My trust in this store has been shattered and I will never ever shop there again. The competition is just easier to shop from. ZARA!!! They are awesome, ship quick, return and refund quick, there is no need to put up with Simons nonsense. Sadly this Canadian business is just not keeping up.

I typically have had okay service with Simon’s online orders, but recently had an order sent to our old address (which has never happened with this retailer). I checked my shipping info in my account and it looks up to date, so I have no idea how this happened. No one was able to help at all.

Update: Simons has actually gone downhill further.
The quality of a lot of their stuff is just terrible compared to what it used to be (particularly the ‘made in Italy’ line). They also seem to be offering a lot of cheap (maybe real, maybe not) leather bags , tons of crappy synthetic fabric clothes. It’s really disappointing. Now, they are charging 20% restocking fees if you have a high rate of recent returns. Now I live in a semi-rural area, so online shopping is my only option with Simon’s. But they often have inaccurate or incomplete information about items, or don’t show people wearing items - like accessories, so you don’t have a lot to go on when buying. I ordered a Marni bag, and they only had a couple of photos, and didn’t have any measurements of the length of the strap etc. and they don’t seem to offer online exchanges.

Simons - Great quality for a decent price and their customer service can't be beat! Easy peasy for returns and super accommodating when looking for exchanges