Simons Reviews 128

Hands down the best customer service I have ever received. Very impressed with the way my issues were handled with my online order.

I visited Simon’s clothing in Montreal, hoping to buy something nice whilst visiting Canada. I was so surprised by the clothing, not stylish at all, it rather reminded me of a rather frumpy Grandma shop in the UK. Okay, clothes are trivial I know, but when I look around me, it does seem the fashion trend seems to be cheap, amorphous and dull. Sad. Fashion designers, can you not up your game ? We don’t all want to look like a sack of potatoes ! I suspect many more feel like me, but struggle to find anything nice these days. :(

Simons offers a great choice of clothes, different from what you can find elsewhere, Their HOME merchandise is simply wonderful. I am a great fan of Simons. People have to choose between Twik (a line designed for teens) of Contemporaine (better choice for mature women). I have never been disappointed with the service. Impressed with the speed of delivery. Great store.

Shady Business Practices: They regularly at times cancel your order after placing it online. This isn't the first time. The excuse said it was no longer in stock. This, despite the fact that their own site showed full in one location. They are just pulling it off the site only to return the items to the site again but now at a higher price. They have done that before. Very shady practice. Haven't ordered from them in a while I guess I forgot why until now. Giving them a 1 for shady business practices. Not trustworthy as a department store.

awful experience - they have the awful quality of clothing and hair accessories. They are the more shiny version of the dollar store. I only used a clip for 3 weeks and it already broke

Do Not order to be delivered to store. I ordered it to the store because they told me I would get double Points but I Ordered the Jacket to the Store and Its been 4 weeks and Have heard nothing.

I have been a customer for years, the quality of the merchandise has been getting worse and now they are charging a restocking fee per item returned. I lost trust in this company and will no longer shop there.

Went into Simons for the first time today - looked in general at everything, and yikes - the women's clothing is overall quite ugly and overpriced, but the men's clothing is pretty nice. Wanted a cotton PJ set and found tops but no bottoms, and all sorts of Jersey PJs. Also wanted sports dhorts and they were all hideous. I think Simons saved up all of Sears things and are selling them off, lol.

I have shopped at Simons in Montreal for many years and also online….their customer service is absolutely THE BEST I have ever experienced!! Old school service at its best…..can’t wait until it opens in Halifax shopping centre this spring!! Love department stores and will continue to support them😊😊😊

This was my first time ordering from Simons and I was hesitant due to the negative reviews but they were offering a great deal on the item I was looking for so I decided to give them a try. I placed my order on January 1st and it was received on January 5th and I was able to track the package the entire way. The item was received in new condition as expected.

So overall, my experience with Simons was great.

I experienced two unexplained cancellations of my online orders - with no communication, other than emails stating 'order successfully cancelled'.

Items were listed as available on Simons' website at the time the orders were placed.

Why bother with this company?

Misleading shipping dates. Terrible customer service. Products did not arrive as displayed on the website — don’t bother buying throw pillows here. They will be ten times flatter than they appear in promo photos.

Do yourself a favor and listen to the reviews as they don’t lie!! The website is misleading as it states that their items are shipped via Canada Post. They use an unreliable courier. Definitely will never be purchasing from this site again.

Terrible customer service. It was my first time shopping on their app and a promo code didn't register during checkout. I noticed right away and contacted customer service to update the order. I get an email from Heather in the morning saying there's nothing she can do. Now I have to buy the same order again, use the promo code, and return the first order! It's a waste of everyone's time. Terrible experience.

I bought a dress in July which they said they had posted. It never arrived. I kept contacting them they eventually sent me a fake Cartier ring. They are refusing to refund me for the dress unless I return the fake ring. The mistake is theirs not mine and I am under no obligation to return something which I never requested in the first place. In my experience this is not a trustworthy company!

Fast delivery, good quality, also in store alterations for free

I ordered through Simons.com.
Its the same price and the shipping was very fast.
I was very impressed how nicely packed it was in a green box, silver thin ribbon and silver paper...(I ordered it for a friend)
My friend was thrilled!
Im very happy with my purchase.

I am always hesitant buying from shops I have either never heard of or shopped at before. I did check reviews before making a purchase. I found that the reviews for Simons were 50/50 so I decided to take the chance. So I placed my order on May 7th, I was sent shipping information the next day. The tracking update showed that the delivery company received the information and once they received the package it would update. It has been in that state for 3 days, (I do lots of online shopping, and it never sits in that state for that long). I contacted Simons this morning to check in, and was told that the delivery company lost the package. They offered to either refund my money or resend the package. Refunds take 3-5 days to go through, and who knows how long a new package will take to ship out. The service reps I dealt with were helpful and friendly, and their pricing seems decent, however I will not be ordering from them again.

I do like Simon's website and the products are usually pretty good quality however they are starting to appear a little shifty.
There is a $9 restocking fee on all returns and when something is damaged you have to fight to get your fees back. I highly recommend you pay by Payal as they guarantee your purchase.
Recently I noticed there is now a surcharge on top of the shipping fee on top of the tax. The fees usually add up to half of the purchase price. Not sure if I will continue to be a customer.

This brand ran a commercial that strongly suggested that I should die because I have some "incurable"
issues with health. Why a retail company would even feel the need to run an advertisement like this is beyond me.