Simons Reviews 128

I’ve ordered from Simons several times and always had a good experience. But this time I ordered a huge order weighing 37 lbs, so they shipped via purolator instead of Canada post. I had 7 things missing in my package!!!!! I’m so furious and this is beyond frustrating. Their customer service closes early so I can’t even talk to anyone.

I would have to say that I'm skeptical about the quality of Simons merchandise. I ordered some clothing, which arrived promptly. But everything shrank when I washed it - though I washed it in cold water and didn't put it in the dryer. The inside seams also frayed after one washing.
The items I ordered had all received glowing reviews on the Simons website, which makes me wonder about the authenticity of the reviews and/or the consistency of the quality of the products being sold. I doubt I will order from them again.

The minimum price for free shipping was only $25 when I first started buying from them, about 9 months ago.

At some point they changed it to $50 and now it's $75.

I wonder how long that'll last.

I’m quite surprised of the bad reviews. Simons is my go to store for absolutely everything and out of maybe 100 orders i’ve only been disappointed once. Customer service is great, shipping is quick, and they have a great selection of clothes, designers, home decor. They have been struggling a bit with order processing time because of the pandemic, but I consider this a minor issue compared to all the positive there is to aay about the company. I 100% recommend ordering from Simons to everybody

Ordered the Oriental Diamond Rug on 1/25 and received it on 1/29! Great quality for the price (25% off). it’s a lovely and unique design. I’ve always love Simons Home.

I ordered some pink embossed drinking glasses and placemats. They were packaged well and came within a week. Very pleased with the quality for the price of both.

My order status has been “in progress” for the past 7 days and based on what I’ve read so far it’s likely to be cancelled a week later without explanation... maybe if this happens to 10 of us, we could send their CS a group email asking for an explanation.

I will never buy online with Simons again. I may just stop buy from that store!
Made a order of 10 items online on the 6th of January at the time all the items were at the stores around my city but because of covid I preferred to do online shopping which I did lots of times with other stores and never had problems. First I received the email saying other was in progress and today I called customer service to know why was taking so long to get the shipment...they answered the warehouse was one week behind because of covid....
And at 22:30 I received a email with a order cancelation...I did cancel anything and the other reason it’s because they don’t have the items but I search into the web site and some of the items are still available in the web site and some of the stores!
How can they cancel a order like that without explanation 2 weeks after...
Really disappointed

I got this unbelievable serves from Simons. Actually, I could not get any serves at all. I bought 3 items on the 30th of December. After 12 days without an update, they just send me an email saying my order was canceled! No explanation, no compensation! And they put this sentence under the email: "Thank you for trusting Simons!". Well, there will not be a second time!

Had issues with items being cancelled. Veronique in customer service was very helpful. More items got cancelled so I insisted in speaking to a manager. I was told a manager would call me back and I got a call from Nicollette. She was amazing and went out of her way to make good on the issues. She was very honest and apologetic too. I would recommend calling and insisting on speaking to a manager.

Great selection and quality. Fast delivery and if you choose gift as an option it is beautifully packaged in a glossy green box with tissue, a sticker and ribbon. I’ve ordered many times from Simons and have never been disappointed.

First time buyer; I found the online experience simple and shipping was fast. The item I bought was exactly as advertised and I appreciated that this vendor provides a less pricey alternative to fashion forward clothing.
Will buy again.

Their online customer service is some of the worst I've ever experienced. They offer no assistance whatsoever. Once your order is shipped, you're on your own. If your order gets lost, stolen, etc., they won't do a thing. Much better stores out there that at least pretend to care about their customers.

Completely dissatisfied and very disappointing experience. Of course we all order online because it’s easier and safer these days. It’s already tough enough to gauge how we will love (or not love) what we aren’t touching and feeling for ourselves. But when a website implies that something comes as a set you assume that it comes as a set.
I ordered what I thought was a set of towels online and when I received my package I only received the two big towels of the set. I contacted customer service by chat and was told it does not come as a set. No problem, to return for free except that it I have to do steps 1-6 from printing the free label, to packaging, dropping off, etc. The towels are not at all good enough quality to justify the cost for one towel as I’ve paid half that cost for much bigger, fluffier and better quality towels at Walmart. The towels from Simons will be donated as I do not have the time and patience to do all the “free return” steps needed to make a simple return. Waste of money and will never shop here again.

After having shopped in store many times, I recently ordered two items online. I was extremely impressed with how fast my package arrived (under 48 hours for standard shipping). I requested the items to be gift wrapped and I found out that this request also included the removal of the portion of the price stickers which indicated the prices—a thoughtful (and very necessary) thing that a lot of high street stores don't do!

I made an order that was delayed for three weeks. That is understandable due to covid. What is not understandable is the lack of communication. When I finally found an email address of their CA from paypal I sent an email. His response was to forward it to staff to conduct "damage control"! What type of customer considers a complaint only to be "damage control"? Clearly they are only interested themselves and not the customer nor a positive customer experience.

Simons will have one of the best Designer sales annually and will always ship for free through Canada post.

However, when Canada post is having issues with reliability then you are SOL because they exclusively use Canada post, better pickup in-store.

Simons is epic, it’s my favourite store to buy shirts.

Really disappointed. Ordered from them for two home decor items. Both were very different in colors and overall appearance/quality than photos. Waited so long for them to even ship then another couple weeks to recieve them. They were cheap in price (which I guess says alot) and so I'm not going to bother to return them.

I ordered a sweatsuit from Simons and never received it. This is going to be a long review but it's a good one!

I love Simons itself. They have great selection, I could spend hours in their store. During quarantine, I wanted to get myself a cute sweatsuit, so I went online and saw a cute Champion set. I LOVE how they let you put in your size in other brands to help you choose what size you'd be in a certain item. It was so helpful because I can definitely vary a lot when it comes to sizing, so that was great.

I knew the delivery would be delayed and I had no issues with that, totally understandable! I ordered around mid-April and got notification that it should be delivered to my home on April 28. A couple days pass and it hadn't shown up. The Canada Post tracker just said it was "out for delivery" in my city so I thought, with their delays, it must just be sitting in the truck somewhere in the city and they'll get to me.

Anyway, about another week passes and no updates from Canada Post. So I submit a ticket and they get back to me on May 13 saying the item was not delivered and I need to ask the sender to submit a claim. So I call Simons but their phone lines are closed (annoying, but fair enough) and so I have to send a request through their website. They said it would be 72 business hours before I got a response, and it was pretty much exactly that.

When they did get in touch with me, they were SO helpful. The issue was sorted within 24 hours and the refund was issued almost immediately. I really appreciate that Simons takes this route, rather than submitting the claim with Canada Post and making the customer wait for all of that back and forth.

Shoutout to Golda F. for being so helpful!