Simon The Beekeeper Reviews 884

Great value, great service... what's not to like. Excellent response from Customer Service.. even when I found out I was the problem.. not them!!! Highly recommend.

ORDER #59107
Great website with clear navigation and excellent range of beekeeping equipment. Multiple product options available that can fit your beekeeping budget and offer very good value.
Customer service and communication are perfect given the busy period we are in and sheer number of orders that they ship out.
All products that I ordered arrived by Royal Mail and all top quality.
I am delighted with my shopping experience and will be a returning customer. I very highly recommend to all beekeepers out there.
Thanks STB :) 🐝🐝🐝

Amazing team, very patient with all my order changes and also made sure my order arrived on time for my assessment. Thank you so much! Strongly recommend 👌

Terrible communications. I cannot even describe it as customer service as clearly both Harry and Kevin do not understand the meaning of this. We bought a stainless steel electric honey extractor for over £500. Not one but even the replacement was faulty on start up. No signs of 'CE' 'UKCA or UKNI markings on both the product or the generic handbook which has most likely come from a manufacturer in China. Very similar products on sale on Ali express for much cheaper. When we asked Henry / Kevin we were told that they has designed this machine themselves. Both machines heated up to a very high 'unsafe' in my opinion temperature and smoke started to appear from the electric motor. In my assessment it is unsuitable for UK electric. Trading Standards / Citizens Advice Bureau both informed and complaint made.

All the beekeeping things we ordered arrived on time , perfectly pack
I will continue using Simon the beekeeper
Thank you Harry

Very helpful customer service, I ordered a tool box, personalised. It arrived the next day. The quality was great, the laser engraving was spot on. Very happy with the service and product. Thank you.

Made an order 6 days ago, it all arrived safely and neatly packed. Kathryn was very helpful answering my queries and requests when buying my son's first suit.
Definitely my first choice trader for any beekeeping needs. Thank you .

Terrible customer service. Product kept braking . Refused to give me a refund . Sent replacement product which also broke. Electric motor overheated to an assessed dangerous limit . Potential fire hazard. No CE or UKCA compliance markings on either electrical product. Sub standard build quality and potential fire risk hazard . Would recommend to avoid buying . Terrible abusive passive aggressive communications

contacted Simon on monday 13 Oct 25 with what I needed and on Wednesday 15 Oct morning at 10am my parcel was delivered , have used Simon the beekeeper for all I have needed they are reliable great customer relationship helpful and so understanding and helpful with enquiries thank you all at Simon the beekeeper

I ordered some Apiguard at around 1500 on Wednesday. It was delivered to my home address at 1300 on Thursday - well within 24 hours. The box had been deconstructed and repacked very carefully to be less than an inch thick. An excellent service all round.
A delighted customer.

Kevin needs to understand his customers more and provide a better service. I would suggest he practises hospitality and kinder wording instead of being rude to the smallest of issues raised. I would not recommend this seller and have reported this company further to Trading Standards along with providing all digital evidence required (attained during our private conversations during the dispute process). Do not be fooled or lulled into a false sense of security. You will be blamed and accused of lying if you attempt to request a refund when it does not work. 0 stars for service, 0 stars for the item itself. Someone doesn’t know about consumer rights big no no Kevin!

Used this website a few times and items are always posted very quickly and the items are great.

Thanks a lot

Ordered a buzz defender Suit- size small as I'm 5'3 uk 10- really comfortable suit and great quality with attention to detail where it matters- went with round veil- great visibility and comfortable fit! I highly recommend Simon the beekeeper - superb, fast delivery. I will definitely use again 👏

I have ordered many times from Simon the Beekeeper and they always post very quickly the quality is always fantastic - the frames are well made & easy to assemble and by far best value - customer service is also over & above and Kathryn has been so helpful - a huge thank you to the team.

I had a delivery of bee sryup that had leaked , I emailed company to make aware and the response I got was , rude and suggestive that I was telling the truth , they said they didn’t believe the shipment would have been delivered and I shouldn’t have accepted delivery , I was out , you can see on doorbell footage the container was empty, I’ve then had no reply in 2 weeks since I told them this Ive not asked for money back and have offered to return the container so they can see the seal is not broken , so unhappy with service wouldn’t use them again as I’ve had problems with delivery before shame

I have put in a few orders this season and all previous ones have arrived very quickly and I’ve come to expect a very efficient service from this company. The last order was a couple of weeks ago now and was still unfulfilled this morning. I emailed them to query when I could expect delivery and within an hour or so I had a call from a lovely staff member who explained they were simply waiting on stock of a queen marking pen. She very kindly offered an alternative and said she would ensure the rest of my order is shipped by the end of the day. True to her word, it has been. I’ve had no problems with previous orders, no issues contacting them, staff have been helpful and I have been very happy with their customer service response and resolutions.

We ordered amongst other things a topfeeder for a Paynes hive, as Simon the beekeeper is now the only place that you can buy them. They took our money BUT we received NO acknowledgement, when we rang 4 days later they hadnt dispatched the order, and didnt know where it was.These peple are at best useless and dishonest Do NOT use them. We now have no feeder for a new nuc, and will stop using Paynes hives.

No English Subtitles what a bitter disappointment. I bought the Blu-ray but even when I turn the sound up it can be difficult to understand.
I believe that there are a huge amount of Jason Statham fans will be feeling very let down and neglected.
What about the people who really really do need English Subtitles.
Disgraceful! 👎☹️👎☹️👎☹️👎

Great price and super fast delivery. Thanks.

We have switched to using STB since Paynes Bees stopped selling equipment. Always a worry when you have to find someone new to trust but these are the guys. Knowledgeable, helpful and totally honest about the possible delays due to it being the best year for bees in a decade. Thanks and we will be back again, and again.