Simple Green Energy Ltd. Reviews 

197
•
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I was so looking forward to making improvements to my home and was extremely disappointed with the work that was carried it - It will cost me £000's to repair - It is so unfair that I have received no... See more

Rated 4 out of 5 stars

The three tradesmen arrived at 11.30 am as arranged. All three worked very hard to complete the installation in the loft, two extract fans kitchen & bathroom and trickle vents were fitted to the upvc... See more

Company replied

Rated 5 out of 5 stars

These guys were brilliant. Cant recommend them enough. They were all so polite and courteous. They always removed their shoes when entering the house and were really quick doing the work. They travel... See more

Rated 5 out of 5 stars

We recently had our old boiler upgraded to a new Worcester Bosch boiler in March 2022. Naveed (Gas Engineer) plus 1 carried out the complete works. Professional job carried out and kept us updated of... See more

Company details

  1. Insulation Contractor
  2. also in
  3. HVAC Contractor

Written by the company

Here at Simple Green Energy, we are extremely passionate about helping as many people as we can be aware that there is funding for various energy efficiency measures. We want to keep everybody’s gas bills as small as possible, so installing the most efficient measures goes a very long way in reducing those bills. We have been helping potential customers obtain a free, or discounted boiler since 2015! We have a network of underfloor installers, surveyors, and gas-safe engineers, that stretch from London to Birmingham. Get in touch to discuss how we can help you and your family secure free energy efficiency measures at your property, including boiler replacement, cavity wall insulation, loft insulation, and much more.


Contact info

3.6

Average

TrustScore 3.5 out of 5

197 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 2 weeks

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3.6

All reviews

(197)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Pravin dabhi

Excellent and great work done by Michael who has fitted fitter system and fix conditioning pipe .done very professional job.very friendly and helpful.

January 18, 2022
Unprompted review
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Reply from Simple Green Energy Ltd.

Customer 2

I am glad we were able to help you with your issue

Michael will be glad to read your remarks

Many thanks
Stuart

Rated 5 out of 5 stars

Excellent experience with Simple Green…

Excellent experience with Simple Green Energy. Customer service and Michael who fitted the boiler was excellent and very helpful. Done a very professional job and was very polite and friendly
Thanks

December 29, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Mohammed

Thank you for your kind review.

I'm sure Michael will be happy to hear your praise

Best regards
Stuart

Rated 4 out of 5 stars

Customer experience

The customer service is very good. Thanks to Stuart, who put a smile on my face

December 23, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Thank you for that Edith.

I will speak with you again in the new year as agreed and hopefully we will get that extra star!

Have a lovely break, enjoy the new year celebrations

Kindest regards
Stuart

Rated 5 out of 5 stars

Simple Energy did a terrific job in…

Simple Energy did a terrific job in installing a new boiler and underfloor heating for me, back in May this year. I have recently contacted them with an issue with the boiler, which they have been happy to assist with and point me in the right direction. Stuart is a great asset to the company and has been really helpful with my case.

December 22, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Hi Waj

Thank you for your fantastic review

I'm glad I was able to help

Best regards
Stuart

Rated 5 out of 5 stars

Excellent Service

Excellent service received from this company. I had my boiler fitted from simple green energy. customer service from the fitters and the office staff has been above and beyond. They really look after you.

November 26, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Taranjit

Many thanks for your great review

Kindest regards
Stuart

Rated 1 out of 5 stars

Promise after promise no calls for…

Promise after promise no calls for months then suddenly a call saying they want to do the insulation. Scratched my floor and left a noticeable chip but hid it under the sofa. Boiler stopped working two days after they did it but they now don’t answer the phone. I had to call a gas engineer myself to fix the problem. The number posted online does not work they are scammers and cowboys do not use them for any reason.

November 12, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Islam

Please email me to discuss how I can help you

stuart.matthews@simplegreenenergy.org

Many thanks
Stuart

Rated 1 out of 5 stars

Confused to say the least

Confused to say the least. Had a survey completed at the property and advised we could have the underfloor insulation and a boiler based on our circumstances.

Of course we were pleased and wanted to get the ball rolling.

Someone came the following weekend and made 2 holes in my dinning floor. We were then told the level at either end of the room were slightly different and he would need to get a certain type of insulation and would return the following week to finish up.

That was months ago. Still no one has returned and after numerous unanswered calls to the office and the surveyor I’m now wondering what on earth this company does.

As great as the promise of a new boiler and floor insulation was, all I have been left with is ripped up carpet (wasn’t put back correctly), wobbly floor boards (where the holes were made), and a tape measure that was left by the worker!

I’m just unsure where to go with this. Do I contact another company or just hang on forever for the workers to return.

Also if you’re in the office and reading this I would advise answering the phone? It’s virtually impossible to get through no matter what time of day I have called.

October 18, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Dear Sharon,

Please email me to discuss how I can help you

stuart.matthews@simplegreenenergy.org

Kind regards
Stuart

Rated 5 out of 5 stars

Chris was great

September 29, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Tiara

I will let Chris know he has 5 stars from you

Many thanks
Stuart

Rated 5 out of 5 stars

Awesome service by Dan and Nav very…

Awesome service by Dan and Nav very clean, polite, respectful and efficient in what they do ( full boiler change) made sure everything was explained correctly and all checks carried out without rushing.

September 26, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Hi Consumer 1

Thank you for your kind comments

I will pass on your remarks to the team

Kindest regards
Stuart

Rated 4 out of 5 stars

Rashid and Samee are very professional…

Rashid and Samee are very professional and well equipped engineers they fitted our boiler to a very high standard, were very polite and courteous and work very hard to get the job done. They made sure all was working properly and to our liking and answered all questions.
We wouldn’t hesitate to recommend Rashid and Samee to anyone needing a new Central Heating System. Thank you guys👌👌👌

September 24, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Diane 1

Thank you for such a glowing review

I will pass on your comments to Rashid and Samee

Best wishes
Stuart

Rated 5 out of 5 stars

i wasn't sure at first if this company…

i wasn't sure at first if this company was for real or a scam but i was very pleasantly surprised they are all above board and better still the technicians that came out to install my cavity wall insulation where very polite and explained how the work would be carried out they worked on my property with a very high standard and cleaned up all the dust. but best of all you couldn't see any of the holes they drilled and pointed up afterwards I was a little concerned about this as i have seen other properties that looked like they had chicken pox from having cavity wall insulation done.I would have no problem with Ryan and Alan working on my property again very professional cavity wall insulation technicians thankyou guys

September 24, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Stacey Hyde 1

So glad you are happy with the work done and are giving us 5 Star's

Very kind

Thank you
Stuart

Rated 1 out of 5 stars

My dad made appointment with Simple…

My dad made appointment with Simple Green to have cavity wall installation. The time slot was 8am till 5pm, they arrived at 5.20pm. They drilled through the garage wall, past the cavity all the installation was everywhere in the garage. They also left their mess all outside, and left.
My dad was 87 and they think it is ok to have an all day time slot and arrive after the time given. It is absolutely disgusting to leave a man at that age to clear up their mess and get stressed.

September 2, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Dear Alison,

Email me stuart.matthews@simplegreenenergy.org

I am here to help

Best regards
Stuart

Rated 1 out of 5 stars

Still waiting 4 them 2 come back put…

Still waiting 4 them 2 come back put trvs on it’s been 5 months now 20 phone calls keep away from them

August 23, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Dear Ava,

Let me know your phone number and I will call you about this

Email number to contactus@simplegreenenergy.org

In the subject put 'FAO Stuart'

Kind regards
Stuart Matthews

Rated 5 out of 5 stars

Just wanted to a big thank you to…

Just wanted to a big thank you to Rashid and Samee for installing the boiler , excellent customer service went above and beyond what was expected you dnt get that kind of service from alot of me people now adays. Recommend you have your bolier fitted by them really happy.

August 23, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Sham 1

Rashid and Samee will be happy to know you have given them a 5 Star review

Thank you
Stuart

Rated 5 out of 5 stars

marvellous company

The service i have recieved from this company is exceptional, my boiler and underfloor insulation was fitted within 14 days, customer service from the office was brilliant, the underfloor insulation manager was polite when calling me to book an appointment.
i would recommend every single person who reads this review to get your boiler done from this outstanding company, one of the fastest service i have ever recieved.

August 10, 2021
Unprompted review
Rated 5 out of 5 stars

5 star service

Hi, just wanted to say what a fantastic job the engineer has done.
Clean and beautiful. Im a bit old school with new tech but Dhanyal has explained everything properly.
Thanks Dhanyal and Simple Energy
Cheers - Mr Khan

August 7, 2021
Unprompted review
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Reply from Simple Green Energy Ltd.

Usman Khan 1

I will pass on your thanks to Dhanyal

He will be delighted you have given him and the company a 5 Star review

Very best wishes
Stuart

Rated 5 out of 5 stars

Had the most wonderful experience with…

Had the most wonderful experience with simple green energy, I was a bit concerned by the scheme initially but they sent me an email outlining how it all works and instantly eased my mind.
They did the underfloor insulation perfectly and lifted my old parquet flooring, I have no idea how they did that and left it the exact same way. Nothing but good things to say about the team even had a cup of tea and a chat with them.
The boiler swap was easy and they made it a really stress free process, they explained how the funding works and managed to do it all For free and even upgraded the pipework. Daniel was fantastic and so knowledgable. Had quotes from other company’s who wanted to charge me £500+. Hands down best company I could have gone with.

Reading some of these reviews I can’t understand how you could have had such a bad experience with the company. They told me they fit hundreds of boilers and underfloors and I can see why they get the recommendations they do, I’ve already passed over my daughter in laws contact information. My only thought could be that people don’t understand what is and isnt government funded or You’re a fake review.

Wonderful company- don’t trust the bad reviews.

July 31, 2021
Unprompted review

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