Simple Online Pharmacy | Online Doctor Reviews 41,147

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 22,634 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the speed and efficiency from ordering to delivery. Many appreciate the quick processing and dispatch of orders, with some receiving their items the very next day. People also commend the helpfulness of the staff and the clear communication regarding their orders. However, some customers experienced issues with delivery, including packages being left in inconvenient locations or not being notified of delivery. A few reviewers also mentioned problems with order status communication or difficulties with reordering due to outdated information.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery services. Many reviewers highlight the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, professional,... See more

Order

Clients share positive opinions on order. Many customers praise the easy and straightforward ordering... See more

Product

Reviewers highlight positive aspects of the product. Many customers praise the quick delivery and the quality... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the service as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered monjaro for the first time on Monday and it arrived Tuesday lunchtime, what a brilliant service. Can't fault simple pharmacy from me doing the questionnaire and them emailing me straight a... See more

Company replied

Rated 5 out of 5 stars

Hi. Unfortunately I submitted my weight wrong they questioned it I resubmitted the correct weigh to them and explained how I got it wrong they dispatched my new order quickly. That proves to me they a... See more

Company replied

Rated 5 out of 5 stars

Great experience, sensible advice and support. I’ve lost all my excess weight on monjaro over a 12 month period. It’s had a massive impact on my health and mobility. Now looking forward to maintainin... See more

Company replied

Rated 5 out of 5 stars

Simple online pharmacy is the only company I found that supplies older clients- why should us oldies be denied help with our weight loss journey? Service is excellent, I get an email reminding me whe... See more

Company replied


Company details

  1. Online Pharmacy
  2. Pharmacy
  3. Weight Loss Service

Written by the company

Simple Online Pharmacy is a Registered online pharmacy and doctor service. We stock a range of pharmacy goods at discount prices. We also have a range of online doctor 'clinics', that allow you to select treatment for conditions such as Mounjaro, Wegovy, Saxenda, chlamydia, erectile dysfunction, acne and more! We are registered with the GPhC and MHRA, and so you can be confident you are receiving genuine UK medicines and products. We also offer dietician support for our patients. In addition to their product offerings, Simple Online Pharmacy also provides a number of value-added services to their customers. They have a team of qualified pharmacists who are available to answer any questions customers may have about their medication Simple Online Pharmacy is a reliable and convenient option for customers looking to purchase medication and healthcare products online. Their wide range of products, value-added services, and commitment to safety and security make them a trusted choice for customers throughout the UK

Simple Online Pharmacy

Written by the company

Committed to keeping prices low.

Lowest Price Guarantee.

If you find a prescription medication at a lower price, we will match it.

If you find a prescription medication at a lower price from a UK registered and regulated online pharmacy, we will price match it with a discount code for you to place your order. Excluding GLP-1 medications.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

41K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great first experience with simple online pharmacy

This is my first time using simple online pharmacy and it was great. They were so thorough and regularly in contact. They were extremely helpful and professional and I will definitely be using them again.

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Lilla, 

Thank you so much for your kind feedback!

We’re delighted to hear that your first experience with us was such a positive one. It’s great to know you found our service thorough, supportive, and professional — that’s exactly what we aim to provide for every customer.

We really appreciate your trust in us and look forward to helping you again in the future.

Rated 5 out of 5 stars

Really good service

Really good, quick easy service, the only thing is, I’m sure I read that the item is put through the letter box and it wasn’t. It was left by the back of the car but that comes down tho Royal Mail

May 28, 2026
Rated 3 out of 5 stars

Usually a positive experience however…

Usually a positive experience, however, my last order was besieged with issues. Despite using my medication as directed I was asked the same questions repeatedly. It was beyond their understanding that if I order four weeks of medication every three weeks, I would eventually have a backlog to use before placing another order. Made to feel like I had ‘broken the rules.’ Delivery was slow, item was sent to Scotland before being delivered to me in the East Midlands meaning that the temperature controlled packaging had completed defrosted by the time it reached me. Disappointing when paying for next day delivery.

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Sarah,

Thank you for taking the time to leave a review of our service, and I am sorry to hear of the issues you have experienced. 

We understand the frustration a delay in your order can cause, and I apologise for any inconvenience this may have caused. Following your feedback, I have investigated this further. Upon review, I can see that sadly this incident has not been raised to the Patient Care Team for investigation. Contacting the Patient Care Team is the best first step as they will be able to provide further information and ease any concerns you may have. If you could please get in touch with the Patient Care Team directly, they will be happy to further support.

Kind Regards,
Patient Care Team

Rated 5 out of 5 stars

Quick process

No hassle in setting up order. Quick delivery, too.

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hello, 

Thank you for your feedback!

We’re really pleased to hear that you found the ordering process quick and hassle-free, and that your delivery arrived promptly too. That’s exactly the experience we aim to provide.

Rated 5 out of 5 stars

Great service

It was very easy to fill out the form and I liked that some of my questions were queried. This showed me that professionally they were taking my application seriously. I had to provide other evidence on some of my medication and I wasn’t sure if I’d be approved. However I was along with some advice first and the medication was here the next day.
Great service.

May 26, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Carolyn, 

Thank you so much for taking the time to share such detailed feedback.

We’re really pleased to hear that you found the process easy and that our team took the time to review your application thoroughly. Asking follow‑up questions and requesting additional information is an important part of ensuring everything is safe and appropriate, so it’s great to know this helped reassure you and made you feel taken seriously.

We’re also delighted that you were approved with tailored advice and that your medication arrived quickly the very next day.

Thank you again for your kind words — we really appreciate your trust and support.

Rated 5 out of 5 stars

Brilliant

Brilliant, super fast delivery and communication

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Debbie, 

Thank you for your great feedback!

We’re really pleased to hear you were happy with the fast delivery and clear communication — that’s exactly what we aim to provide.

We truly appreciate your support and hope to assist you again soon!

Rated 5 out of 5 stars

Great …

Brilliant as always the product has made a massive difference highly recommended

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Daniel, 

Thank you for your kind words!

We’re really pleased to hear you’ve had such a positive experience and that the product has made a meaningful difference for you. That’s exactly what we aim for.

We truly appreciate your recommendation and your continued support.

Rated 5 out of 5 stars

Excellent service & delivery

Excellent service & delivery

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Kellie, 

Thank you for your kind feedback!

We’re really pleased to hear you had an excellent experience with both our service and delivery. That’s exactly what we aim to provide every time.

We truly appreciate your support and hope to assist you again soon.

Rated 1 out of 5 stars

Still waiting for my item to be…

Still waiting for my item to be delivered. I ordered it on 23 May and it still no update on where it is. It’s been 5 days now

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hello RC78, 

Thank you for taking the time to leave a review of our service, and I am sorry to hear of the issues you are experiencing with delivery. 
We understand the frustration a delay in delivery can cause, and I apologise for any inconvenience this may have caused. 

Following your feedback, I have investigated this further. Upon review, I can see that sadly this incident has not been raised to the Patient Care Team for investigation. Contacting the Patient Care Team is the best first step as they will be able to provide further information and ease any concerns you may have.

If you could please get in touch with the Patient Care Team, they will be happy to further support. 

Sincerely,
Patient Care Team

Rated 5 out of 5 stars

Great service

May 26, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Heather, 

Thank you for your feedback!

We’re really pleased to hear you had a great experience with our service. We appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

I was very happy with the service that…

I was very happy with the service that you gave to me. I will definitely be purchasing again. Delivery arrived within 3 days of ordering. Thanks so much x

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Roisin, 

Thank you so much for your kind feedback!

We’re delighted to hear that you were happy with the service and that your delivery arrived quickly. It’s great to know you’re planning to order with us again — we really appreciate your support.

If you ever need any assistance, we’re always here to help.

Rated 5 out of 5 stars

Easy but thorough explanation on…

Easy but thorough explanation on everything, very helpful. Thank you

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Lois,

Thank you for your kind feedback!

We’re really pleased to hear you found the information easy to follow while still being thorough — that’s exactly what we aim for. It’s great to know you felt well supported throughout the process.

We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very good service this is my 3rd order…

Very good service this is my 3rd order and I had couple questions so called them. They were very helpful very knowledgeable and resolved my issue. Good delivery and packaging 100% recommend

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Sharon, 

Thank you so much for your kind review and for choosing us again! We really appreciate your continued support!

We’re delighted to hear that our team was able to answer your questions and provide helpful, knowledgeable support when you needed it. It’s also great to know you’ve been happy with the delivery and packaging.

Your recommendation means a lot to us — thank you again, and we look forward to helping you with your future orders!

Rated 5 out of 5 stars

Great service.

Great service.. responds quickly and fast delivery..

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hello, 

Thank you for your kind feedback!

We’re really pleased to hear you were happy with our quick responses and fast delivery — that’s exactly the level of service we aim to provide.

We truly appreciate your support and hope to assist you again soon.

Rated 5 out of 5 stars

Your prompt service was letdown by…

Your prompt service was letdown by Royal Mail. The package arrived 24 hours late. The ice pack had thawed.

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Carol, 

Hi there,

Thank you for your feedback! We’re glad you found our service prompt.

We’re sorry to hear your delivery arrived later than expected. All of our orders are dispatched with an estimated delivery timeframe of 24–48 hours, and our packaging is designed to maintain the required temperature within this window.

While delays with Royal Mail can occasionally happen outside of our control, your order was still delivered within the expected timeframe. The ice packs are designed to gradually thaw during transit and this does not necessarily affect the suitability of the medication.

If you do have any concerns about your order on arrival, please don’t hesitate to contact us so we can review this with you.

Rated 5 out of 5 stars

Simple to order no drama simple no hassle

Simple to order no drama no hassle

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hello, 

Thank you for your great feedback!

We’re really glad to hear you found the ordering process simple and hassle-free — that’s exactly what we aim for.

We truly appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Nothing to complain about all great…

Nothing to complain about all great thank you for your service.

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hello, 

Thank you so much for your kind feedback!

We’re really pleased to hear that everything went smoothly and that you’re happy with the service. It means a lot to us.

We truly appreciate your support and look forward to helping you again in the future.

Rated 4 out of 5 stars

The fact that they wanted to video call…

The fact that they wanted to video call me to chat and to see it was me was reassuring and delivery was quick

May 26, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Maureen,

Thank you for your kind feedback!

We’re really pleased to hear that the video call helped reassure you! It’s an important part of how we ensure everything is safe and tailored to you. It’s also great to know that your delivery arrived quickly.

We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Simple ordering process

Simple ordering process. I had a discount code, but it said out of date so s bit disappointed but overall a good reliable trustworthy experience

May 28, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Anne, 

Thank you for your feedback!

We’re really pleased to hear you found the ordering process simple and that you had a reliable and trustworthy experience overall.

We’re sorry to hear about the issue with your discount code, our codes do have expiry dates or usage limits, so they may not always be valid at the time of use. We understand this can be disappointing and appreciate you flagging it.

Thanks again for your kind comments, and we hope to assist you again soon.

Rated 5 out of 5 stars

Helpful easy to navigate and quick…

Helpful easy to navigate and quick service

May 26, 2026
Simple Online Pharmacy | Online Doctor logo

Reply from Simple Online Pharmacy | Online Doctor

Hi Kelly,

Thank you for your kind review of our service.

We’re delighted to hear that you felt supported during your experience with us. Our team is committed to providing caring and understanding care, and your feedback truly means a great deal.

If you ever need further support, please know that we’re always here to help.

Kind Regards,
Patient Care Team

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