I ordered monjaro for the first time on Monday and it arrived Tuesday lunchtime, what a brilliant service. Can't fault simple pharmacy from me doing the questionnaire and them emailing me straight a... See more
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Review summary
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Hi. Unfortunately I submitted my weight wrong they questioned it I resubmitted the correct weigh to them and explained how I got it wrong they dispatched my new order quickly. That proves to me they a... See more
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Great experience, sensible advice and support. I’ve lost all my excess weight on monjaro over a 12 month period. It’s had a massive impact on my health and mobility. Now looking forward to maintainin... See more
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Simple online pharmacy is the only company I found that supplies older clients- why should us oldies be denied help with our weight loss journey? Service is excellent, I get an email reminding me whe... See more
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Company details
Written by the company
Simple Online Pharmacy is a Registered online pharmacy and doctor service. We stock a range of pharmacy goods at discount prices. We also have a range of online doctor 'clinics', that allow you to select treatment for conditions such as Mounjaro, Wegovy, Saxenda, chlamydia, erectile dysfunction, acne and more! We are registered with the GPhC and MHRA, and so you can be confident you are receiving genuine UK medicines and products. We also offer dietician support for our patients. In addition to their product offerings, Simple Online Pharmacy also provides a number of value-added services to their customers. They have a team of qualified pharmacists who are available to answer any questions customers may have about their medication Simple Online Pharmacy is a reliable and convenient option for customers looking to purchase medication and healthcare products online. Their wide range of products, value-added services, and commitment to safety and security make them a trusted choice for customers throughout the UK
Simple Online Pharmacy
Written by the company
- Committed to keeping prices low.
Lowest Price Guarantee.
If you find a prescription medication at a lower price, we will match it.
If you find a prescription medication at a lower price from a UK registered and regulated online pharmacy, we will price match it with a discount code for you to place your order.
Excluding GLP-1 medications.
Contact info
77 Dunn Street, G40 3PA, Glasgow, United Kingdom
- 0141 774 5023
- customerservices@simpleonlinepharmacy.co.uk
- simpleonlinepharmacy.co.uk
4.7
Excellent
41K reviews
Asks customers to review
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I didn’t receive my item
I didn’t receive my item. It still with royal mail since Monday without ice. I sent 2 emails to the pharmacy no answer.
May 28, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Bianca,
Thank you for taking the time to leave a review of our service. We truly appreciate your feedback, as it helps us continue to provide the best care and support for our patients.
I apologise for any upset or frustration the delivery delay may have caused. Following your review, I will raise this incident to Royal Mail to review and improve the delivery service moving forward.
I would like to offer some reassurance that our pharmacy team monitors UK weather conditions and if temperatures are looking to exceed 30 degrees; we will adapt our packaging to ensure medication stays within a safe temperature while being transported.
Following your feedback, I can see your concerns have been passed to our pharmacy team for review. We will be back in touch as soon as possible to offer a resolution and reassurance.
If you have any additional queries or concerns, please do not hesitate to get in touch with the Patient Care Team who will be happy to support.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Peter,
Thank you for your 5 star review and for recognising the professionalism of our service.
We’re committed to providing every patient with a high-quality, professional service, and we’re delighted to hear this was reflected in your experience.
Kind regards,
Patient Care Team
Took too long to come
Unfortunately my parcel took 3 days to come and it was 30 degrees each day. I think using royal mail for refridgerator goods is a bad idea.
May 28, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Suzanne Chick,
Thank you for taking the time to leave a review of our service. We truly appreciate your feedback, as it helps us continue to provide the best care and support for our patients.
I would like to offer some reassurance that our pharmacy team monitors UK weather conditions and if temperatures are looking to exceed 30 degrees; we will adapt our packaging to ensure medication stays within a safe temperature while being transported.
I have investigated your delivery further. Following your feedback, I will raise your case to Royal Mail to further investigate and improve our delivery service moving forward. I apologise for any frustration or inconvenience caused by the delayed delivery.
Following your review, I can see my colleague has reached out directly to provide further reassurance.
If you have any additional queries or concerns, please do not hesitate to get in touch with the Patient Care Team who will be happy to support.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Claire,
Thank you for taking the time to leave a 5 star review of our service.
We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Sarah,
Thank you for taking the time to leave such a wonderful 5 star review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi brian,
Thank you for taking the time to leave a 5 star review of our service.
We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.
Kind Regards,
Patient Care Team
Delivery on time without a hitch
Delivery on time without a hitch. Not that I expected anything other than perfection for a repeat order.
May 28, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Michael,
Thank you for your wonderful 5 star review of our service!
We’re thrilled to hear that your order arrived promptly. We know how important reliable delivery is, and it’s great to hear that our service met your expectations.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hello Joan Hillcock,
Thank you for taking the time to leave a review of our service. We truly appreciate your feedback, as it helps us continue to provide the best care and support for our patients.
Following your review, I have investigated your delivery further. I will raise your case to Royal Mail to further investigate and improve our delivery service moving forward. I apologise for any frustration or inconvenience caused by the delayed delivery.
Following your review, I can see my colleague has reached out directly to provide further reassurance and a resolution.
If you have any additional queries or concerns, please do not hesitate to get in touch with the Patient Care Team who will be happy to support.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Alexis,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear that you had an excellent experience with us and your order arrived quickly.
Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
It was great that I could use a pay up…
It was great that I could use a pay up option or I wouldn't have been able to afford otherwise
May 28, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Olivia,
Thank you for sharing your feedback with us!
We’re really pleased to hear that our Pay Up option has made things more accessible for you. Making our services flexible and easier to afford is very important to us, so it’s great to know this has helped.
We truly appreciate your support and are always here if you need anything.
My photos and proof of medication…
My photos and proof of medication history were not good enough and the instructions and processing time to fix this was way too long . I bought from this company because it was advertised as same day delivery. I ordered on Friday morning early and received it Tuesday afternoon. Which isn't same day .
May 28, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi John,
Thank you for taking the time to leave a review of our service. We truly appreciate your feedback, as it helps us continue to provide the best care and support for our patients.
Firstly, I would like to apologise for any inconvenience caused by the delayed delivery. We understand the frustration a disruption to delivery can cause, and therefore I have investigated your concerns further.
Our prescribers may ask additional queries in order to make the best and safest prescribing decision possible. To prevent delays, our prescribers aim to review all responses within 48 hours. Following your feedback, I will raise the delivery incident to the courier to further investigate and improve the delivery service moving forward.
For future orders, please be aware we do not offer same-day delivery. All orders are subject to clinical approval before being dispatched by express 24-48 hour delivery.
Following your review, I can see my colleague has reached out directly to ease your concerns and answer your queries.
If you have any additional questions or concerns, please do not hesitate to get in touch with the Patient Care Team who will be happy to support.
Kind Regards,
Patient Care Team
My parcel was chucked over the back…
My parcel was chucked over the back fence causing the box to open.
May 28, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hello Jenna,
Thank you for taking the time to leave a review of our service, and I am sorry to hear of the issues you experienced with delivery. We understand the frustration a delivery issue can cause, and I apologise for any inconvenience.
Following your feedback, I have investigated this further. Upon review, I can see that sadly this incident has not been raised to the Patient Care Team for investigation. Contacting the Patient Care Team is the best first step as they will be able to provide further information and ease any concerns you may have.
If you could please get in touch with the Patient Care Team, they will be happy to further support.
Sincerely,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Colin,
Thank you for taking the time to share such positive 5 star feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Mrs Bowman,
Thank you for taking the time to leave such a wonderful 5 star review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Jayne,
Thank you for taking the time to leave such a wonderful 5 star review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Post office tracking not updated
While please with service up until now, my current order, the first for wegovy without cooling packaging, appears stuck in glasgow for 2 days, so this is the first time I've needed to contact them. The website consistently says contact them same day for non delivery wherever you look but there's no link. So unable to comply before they're shut for the day. No post office updates for 2 days other than initial receipt scan.
May 28, 2026
Unprompted review
Reply from Simple Online Pharmacy | Online Doctor
Hi customer,
Thank you for your feedback of our service, and I am sorry to hear of the issues you are experiencing with delivery. We understand the frustration a delay in delivery can cause, and I apologise for any inconvenience this may have caused.
Additional information has been requested in order to investigate your frustrations further. If you could please provide these details then we will contact you directly to discuss your concerns.
Alternatively, please reach out to the Patient Care Team who will be happy to further assist. All contact details can be located on the website under 'about us'.
Kind Regards,
Patient Care Team
Quick answer and delivery,I’m happy…
Quick answer and delivery,I’m happy with your service.
May 23, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Veronica,
Thank you for your wonderful 5 star review of our service!
We’re thrilled to hear that your order arrived promptly. We know how important reliable delivery is, and it’s great to hear that our service met your expectations.
Kind Regards,
Patient Care Team
I had a small problem with my order… delt with quickly
I had a small problem with my order bit it was delt with quickly.
May 23, 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Janet,
Thank you for your feedback!
We’re glad to hear that the issue with your order was resolved quickly. If you need any further assistance in the future, please don’t hesitate to get in touch.
Reply from Simple Online Pharmacy | Online Doctor
Hi Susan,
Thank you for taking the time to leave such a wonderful review of our service!
We’re delighted to hear that you found the experience easy and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Katwin,
Thank you for taking the time to leave such a positive 5 star review of our service!
Dependability is something we work hard to deliver with every order, and we’re delighted that this was reflected in your experience. We take great pride in being there for our patients when it matters most, and your feedback is truly valued.
Kind Regards,
Patient Care Team
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