Simpler Law Reviews 6,974

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the smooth user experience and the clear explanations provided. However, some people were dissatisfied with the follow-up communication, noting a lack of phone calls or further contact after initial interactions. A few other people also felt that contacting the company was difficult, mentioning issues with getting a reference number or finding appropriate times to connect.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, consistently praising the helpful, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight that... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise the politeness and informativeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My advisor Scott couldn't have been any better in helping me and guiding me through my dilemma. He was so knowledgeable and able to answer all my questions. What I liked was he was human and explained... See more

Rated 5 out of 5 stars

From our first initial contact with simple law, your service has been impressive and professional. All the contact we have had all staff have been polite and very informative. We are so grateful that... See more

Rated 5 out of 5 stars

Your representative Michael was so easy to deal with. He was informative, courteous and explained everything with ease. I liked the fact he was not trying to push add ons to the policy, but he gave... See more

Rated 5 out of 5 stars

We were called at the exact time stated. From start to finish everything was explained about our wills, The representative spoke clearly and concise and we were given plenty of time to think befo... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 200,000 Wills, hold a £2M indemnity insurance, and manage £500M in Trusts for our clients. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was treated with great respect

I was treated with great respect. Everything we spoke about was explained carefully and I was asked if I understood all the legal stuff. The consultants were kind and knowledgeable and respectful of my home. All in all the difficult subject of 'when we die' was quite simple to discuss in the comfort of my own home.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

You know it makes sense!

This was a brilliant experience. Jack was very thorough and he made the process easy to understand. Don’t delay, it’s a great feeling when you know your affairs have been sorted. I would recommend this company to anyone.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

The expertise was clear early on

The expertise was clear early on, the advice given was easy to understand. The representative was very professional.

Tricky subjects where discussed with breakdowns of topic that I was unaware of.

Excellent throughout the entire process.

April 3, 2026
Rated 5 out of 5 stars

Very helpful and thorough

Very knowledgeable and thorough helping us make our wills. Available to answer questions regarding any worries we had as the process was going on. Follow up contact after completed also very helpful and informative.
Reasonably priced service, would recommend

April 3, 2026
Rated 5 out of 5 stars

Clear, helpful, transparent, great value for money

Clear, helpful, transparent. I needed a very basic service and they were fine with that and adjusted to what I needed. Other possibilities were mentioned, usefully, but I never felt sold to or as if anyone's interests but mine were paramount. Great value for money.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Honest review of service

The service and advice provided was excellent. The cost was significantly more than advertised but hopefully will be worth the extra money and we will save on future costs

March 26, 2026
Rated 5 out of 5 stars

Jack

Jack, our consultant was extremely knowledgeable and patient. Taking the time to walk us through all our options for our Will. The process was made really straightforward which is down to his professionalism and expertise. Would highly recommend to others.

March 19, 2026
Rated 5 out of 5 stars

Making a will was very easy

Making a will was very easy. Everything was explained to me so I knew exactly what was involved. I dealt with Joe who was very friendly and helpful. Would 1000% recommend

March 27, 2026
Unprompted review

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