I particularly appreciate the security and validity checks of emails before final validation, as well as the email updates at each stage, which allow us to know where we stand. So far, there's no... See more
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See what reviewers are saying
So far, my experience has been minimal, just trying to set up my account. They sre accepting my deposits in small amounts over time. In my opinion, communication has been easy and clear. Once my acco... See more
5 Huge stars. Fast, accurate crypto purchase & delivery. No hassle like many other sellers. Just be aware of their very small addtional, day or two delayed international charge I've encountered with e... See more
I told the owner my iPhone 16 had heat damage and asked for a full assessment. He confidently promised it would be fixed for ₹30,000 — but that was the first lie. After the “repair,” the phone ca... See more
Company details
Written by the company
Simplex is a fintech company, providing worldwide online merchants with guaranteed fraud protection, chargeback liability and global payment processing in one full suite solution. Currently Simplex’s is focused on the crypto market, working with exchanges, brokers and wallets from the ecosystem. Simplex is expanding into other verticals and is now offering its solution to a broader set of high fraud risk e-commerce merchants, online services and marketplaces. Simplex's proprietary fraud prevention state-of-the-art AI technology, has helped secure merchants from fraud since 2014. Today Simplex prevents fraud and handles payments on transactions of about $1B per year, and is working with some of the most known platforms in the crypto world. For more information please visit simplex.com or contact us at: support@simplex.com
Contact info
Lithuania
- support@simplex.com
- simplex.com
You should know
4.0
Great
29K reviews
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New people ,I want know it.
September 17, 2025
Unprompted review
Highly recommended for purchasing crypto
Everything worked perfectly and the process was very simple and straight forward.
Highly recommended for anyone who's looking to purchase crypto using fiat or credit card.
February 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Simplex
Hello,
Thank you for the review.
I have thoroughly reviewed your recent payment and can see that the cryptocurrency you have purchased has been successfully sent to the designated wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Quick and easy
Quick and easy. They save your file as well so you don’t have log in every time. Trust 100%
July 16, 2025
The process was quick and easy.
The process was quick and easy.
The fund arrived quickly.
February 15, 2026
Reply from Simplex
Hello,
Thank you for getting in touch.
Please note that for internal reasons, we are unable to proceed with your recent transactions. Based on our internal guidelines and policies, we are not always able to provide the exact reasons why, this is to ensure that our customers and our data are protected.
If, for some reason, the refund does not display in your account statement, please reach out to us again.
In this case, you may try and issue a new payment, however, since the payment process is fully automated, we are unable to override our system’s decisions, therefore we cannot guarantee it will be successful.
We apologize for any inconvenience this may have caused and thank you for your understanding.
Regards,
Julia
Head Of Customer Support
VERY FAST AND TRUSTED
I first tried it twice some weeks ago, but the transactions kept declining even after verification. But after I updated it and tried again. It was successful, which is very cool and easy. And that makes. Simplex one of the best and fastest apps for purchasing cryptocurrency that I’ve used so far.
February 13, 2026
so late refund
February 13, 2026
Reply from Simplex
Hello,
Thank you for your review.
I have thoroughly reviewed your latest transactions and can see that they were declined due to internal reasons which we find ourselves unable to disclose. Please be informed that the decision to decline your payments is made by our automated system based on various internal reasons and cannot be manually influenced or predetermined.
I’d like to highlight that we are a regulated financial services and our main activities include secure payment processing and fraud prevention. While we can always provide information about the status of our users’ payments, we are not always capable of disclosing the exact reasons as to why certain transactions may not have been successful.
Please be informed that you were not charged for these unsuccessful purchase attempts - instead, as a standard banking procedure, an authorization hold was placed on your funds to ensure that your card was eligible for the transaction. The hold has now been successfully voided on our end, therefore the rest depends on your bank's processing speed.
The money should be back shortly, but no later than in 3 business days. As much as we would love to help you, we find ourselves unable to speed up the release of your funds, as this would entirely depend on the processing speed of your card issuing bank.
Thank you for your patience and understanding.
Regards,
Julia
Head Of Customer Support
Quick delivery
February 14, 2026
my information was used in a fraud…
my information was used in a fraud case, not very trustworthy is it -0 for your service which can be used by scammers.....
February 12, 2026
Reply from Simplex
Hello Mike,
Thank you for reaching out!
From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I will now transfer this issue to our analyst team, which will ask you additional questions in order to understand your situation better, as well as provide you with further support.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
I would give a 10 on performance
I would give a 10 on performance, but a three on price. But I did get what i paid for, if you want quality and professional results you have to pay a little more for it. I understand that.
Have a great day
February 13, 2026
Reply from Simplex
Hello Rob,
Thank you for your review.
As I can see in the system with the information provided, you have left an uncompleted payment after you were asked for document upload.
Moreover, kindly be informed that as a regulated financial services provider, we must comply with various KYC/AML policies.
Due to this, we may indeed require identity verification to be performed to ensure that no one else is making payments on your behalf and that all information submitted is up to date.
However, if you ever face any issues in the future, please do not hesitate to reach out to one of our live support via chat on our main page Simplex.com.
To access the live chat function, please click the button located at the bottom right part of the site. Our live chat agents will then be able to assist you with your query.
Thank you very much for your patience and understanding! Please let us know if you have any further questions.
Regards,
Julia
Head Of Customer Support
Everything is great
February 11, 2026
Reply from Simplex
Hello Ramila,
Thank you for the review.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the designated wallet address from our side.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Scammer scammer
February 10, 2026
Reply from Simplex
Hello,
Thank you for reaching out!
From what I can see, it would seem that you might have been a victim of a scam. We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention.
As a regulated service in the EU, we take extreme measures to ensure the safety of all transactions that are sent to us, stopping thousands of fraudulent payments on a daily basis. I am sorry to hear that your case might have been different.
I will now transfer this issue to our analyst team, which will ask you additional questions in order to understand your situation better, as well as provide you with further support.
Thank you for your ongoing patience!
Regards,
Julia
Head Of Customer Support
Beware
All the crypto was taken out in the middle of the night with zero verification even thoughi have theextra security. Didn't relieve a confirmation or anything.
February 3, 2026
Reply from Simplex
Hello,
Thank you for the review.
I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the designated wallet address from our side.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Good fast safety 👍
February 10, 2026
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