SimplexHealth Water & Health Testing Reviews 

669
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

SimplexHealth were recommended to us for testing the water in our local nature reserve. We want to do this on a regular basis & testing strips are an easy way to do this. The products that were in sto... See more

Rated 3 out of 5 stars

Ordered a water test kit for chloride content of the water. Arrived boxed and in good time. Test results take 10 days so cannot comment on the quality of the analysis and reporting. The instructions w... See more

Rated 5 out of 5 stars

I’ve used this company several times without any issues, but was recently sent some very short-dated hard water test strips. I phoned and spoke to a very helpful man who apologised and sent out a repl... See more

Rated 5 out of 5 stars

Great service ! I ordered the wee-testing sticks with next day delivery, and they duly arrived on time. The tests clearly showed I had an infection, my doctor's surgery gave me an appt that afternoon,... See more

Company details

  1. Water Testing Service

Written by the company

SimplexHealth was founded in 2010 in the UK. SimplexHealth is the exclusive distributor for Watersafe water test kits in Europe, SimplexHealth water testing kits as well as SimplexHealth pH Test Strips worldwide. We also sell a wide range of Body & Urine tests Alkalising products (such as Green Drinks, pH drops & Alkaline Minerals) and Magnetic Therapy products. Our water testing kits have proven popular because they are easy to use, safe and users can be assured of the quality as many of our water test kits and strips have been ETV/EPA performance-verified. We pride ourselves in offering tests that make complex chemistry simple and environmentally friendly.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

669 reviews

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4.3

All reviews

(669)

24 reviews in the last 12 months

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Rated 2 out of 5 stars

Difficult to work out from the colour…

Difficult to work out from the colour of the wet strip an accurate PH value. I would not purchase again.

July 18, 2026
Unprompted review
SimplexHealth Water & Health Testing logo

Reply from SimplexHealth Water & Health Testing

We're sorry to read your review.

This is not an issue we commonly hear from customers. When you mention the "wet strip", it suggests the strip may have been read immediately after being dipped into the water sample. For an accurate result, the strip should be compared with the colour chart only after the specified development time (for example, 10 seconds or 1 minute, depending on the test kit).

At the correct reading time, the strip will have developed to its intended colour, making it much easier to compare with the chart. If the strip is read too early, the colours may not have fully developed and can be difficult to interpret.

If this wasn't the case, we'd be happy to help investigate further if you contact our customer support team.

Rated 5 out of 5 stars

SimplexHealth were recommended to us & I'm glad they were

SimplexHealth were recommended to us for testing the water in our local nature reserve. We want to do this on a regular basis & testing strips are an easy way to do this. The products that were in stock arrived very quickly & the out of stock one wasn't far behind. When I discovered that I'd made a silly error on my order, the very helpful person I spoke to amended my order & emailed me to confirm this had been done.

July 3, 2026
Unprompted review
Rated 3 out of 5 stars

Could sharpen up presentation

Ordered a water test kit for chloride content of the water. Arrived boxed and in good time. Test results take 10 days so cannot comment on the quality of the analysis and reporting. The instructions with the sample bottle were confusing - talked about first an samples etc... obviously not specifically intended for this specific test. Would help to sharpen up the presentation

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer.💦

My dealings with you have been straight forward, with speedy execution of my samples, easy to follow instructions. I have used simplex health in the past and I intend to do so in the future, I would also recommend your firm to anyone who needed water samples testing.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service ! I ordered the wee-testing sticks with next day delivery, and they duly arrived on time. The tests clearly showed I had an infection, my doctor's surgery gave me an appt that afternoon, and I went home with prescribed antibiotics that evening.

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

Cowboys

Cowboys . Don’t give them your cash .
Prove me wrong !!!!!

April 14, 2026
Unprompted review
SimplexHealth Water & Health Testing logo

Reply from SimplexHealth Water & Health Testing

We’ve reviewed your order and would like to clarify the timeline for accuracy.

You placed your order on 25th March and requested collection on 31st March. Your sample arrived at our lab on 1st April, and your results were issued on 8th April—within our advertised turnaround time of 5–6 working days from receipt.

You contacted us on 6th April over the Easter weekend, and we responded on 8th April. You also acknowledged and thanked us for that update at the time. Results were sent on the 8th April by email.

Given this, we’re concerned that your review does not accurately reflect the service provided. We would also like to clarify that the statements made about our business are incorrect.

Our kits are professional sample collection kits used for laboratory analysis, and all results are issued once testing is complete.

If you would like us to resend your results or discuss them further, please contact us directly at info@simplexhealth.co.uk, and we’ll be happy to assist.

Kind regards,
SimplexHealth

Rated 4 out of 5 stars

Good and ho-hum

Ordering was easy and dispatch / delvery was prompt.
The Water Testing for Metals strips were a bit of a disappointment because they're not sensitive enough for tap water in that safe levels of lead etc are under 10 micrograms per litre but that's the lowest bar on the test strip scale and the colour for 20mpl (twice the safe limit) is virtually indistinguishable, by the time you reach a real visible colour change you'd be poisoned enough to be on your way to hospital I should think, so not really that useful.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

They did what we needed: tested our water and gave us the results we needed.

My suggestion is that they could simplify their instructions.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Good test kit but doesn't feel worth the price

Delivery aside ( Post Office error) the product itself did as it stated. Separate bacteria test worked fine. All clear. Separate lead test worked fine, all negative. And the rest of the test strips all measured and displayed results as per instructions. Good test kit but could be a tad cheaper in my opinion. The kit is a one off test with no retests so read the instructions carefully

January 26, 2026
Rated 3 out of 5 stars

Easy process but unresponsive customer service

Easy process, however the results took longer to arrive than stated on the website, and I found customer service quite unresponsive and unapologetic about it. If you say something on your website, respect it. And if you don't, at least have the courtesy to not ignore your customer :)

September 4, 2025
Unprompted review
SimplexHealth Water & Health Testing logo

Reply from SimplexHealth Water & Health Testing

Very sorry to read your review, We pride ourselves on fast, accurate water testing so when we receive such feedback we quickly look into the order and test process to see any errors that may have occurred.

I have looked into your order for a laboratory water test and see the water was sampled on the 19th and arrived at the lab on the 20th (standard next working day for all laboratory water tests) . Due to the analysis falling over a bank holiday - results were completed on the 9th working day (late afternoon) and so the results were sent over on the 10th working day. We therefore apologise for the delay.

I also see we replied to your email within 24 hrs to say the results were due in a few days and then the results were sent over 2 days later.

I can also confirm the delay in results does not effect the test result received.

Rated 5 out of 5 stars

Offgrid testing

Comprehensive website, information well laid out, so easy to select the right test kit for me, the 12 in 1 pre and post test for my new offgrid water filtration system. Simple checkout process with good value postage options.

September 3, 2025
Unprompted review

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