SimplexHealth were recommended to us for testing the water in our local nature reserve. We want to do this on a regular basis & testing strips are an easy way to do this. The products that were in sto... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a water test kit for chloride content of the water. Arrived boxed and in good time. Test results take 10 days so cannot comment on the quality of the analysis and reporting. The instructions w... See more
I’ve used this company several times without any issues, but was recently sent some very short-dated hard water test strips. I phoned and spoke to a very helpful man who apologised and sent out a repl... See more
Great service ! I ordered the wee-testing sticks with next day delivery, and they duly arrived on time. The tests clearly showed I had an infection, my doctor's surgery gave me an appt that afternoon,... See more
Company details
Written by the company
SimplexHealth was founded in 2010 in the UK. SimplexHealth is the exclusive distributor for Watersafe water test kits in Europe, SimplexHealth water testing kits as well as SimplexHealth pH Test Strips worldwide. We also sell a wide range of Body & Urine tests Alkalising products (such as Green Drinks, pH drops & Alkaline Minerals) and Magnetic Therapy products. Our water testing kits have proven popular because they are easy to use, safe and users can be assured of the quality as many of our water test kits and strips have been ETV/EPA performance-verified. We pride ourselves in offering tests that make complex chemistry simple and environmentally friendly.
Contact info
27-37 Eastfield Road, NN29 7RS, Wellingborough, United Kingdom
- 01933 664746
- info@simplexhealth.co.uk
- simplexhealth.co.uk
4.3
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good delivery
February 26, 2024
out of date
the company seems ok but what i ordered was out of date and was a waist of my time ordering but at least they gave me a refund without asking
February 23, 2024
Unprompted review
Long time to despatch
Ordered water test kit 30th Jan, was about to phone & chase item but received email today saying despatched today, over a week later. Was hoping for & needed this much sooner. Can't remember the last time something i ordered took a week to be despatched
January 30, 2024
Unprompted review
Reply from SimplexHealth Water & Health Testing
Very sorry to read your review, we pride ourselves on shipping orders on time. It may have been due to the item being on back order which happens very occasionally, please feel free to email us to info@simplexhealth.co.uk with the order details so we can look into this further.
Quick delivery reasonable priced will…
Quick delivery reasonable priced will use again
January 25, 2024
I have used Simplex Health for several…
I have used Simplex Health for several years.
Caroline and her team have always been very good with my orders arriving on time.
Regards
Roger Houiellebecq
January 2, 2024
The delivery was timely
The delivery was timely, but mostly I trust the quality of your products. They appear so much more professional than the mass of cheap testing strips for sale on Amazon. That said, I have no way of objectively testing to prove your kit is better, but the range of products and the useful information on your web page gives me confidence.
December 18, 2023
Unprompted review
Very poor delivery and the vial in the…
Very poor delivery and the vial in the package been leaked, so can't use the product at all. very disappointed
December 29, 2023
Unprompted review
Reply from SimplexHealth Water & Health Testing
Sorry to read your review. We see you left this review and emailed us at 6am on Sunday 31st December. Shame we didnt have a chance to correct this leaking viral before you left this review. However I note our customer service has already emailed you to ask if you require a replacement. We are always happy to help customers that contact us, and aim to reply within 24 hrs.
All splendid
Despite royal mails best efforts to sabotage all post, mine arrived promptly and was exactly what I'd ordered. So all splendid
December 15, 2023
Unprompted review
Exactly as described
Easy ordering and product choice, fast delivery, accuracy of description, ease of test process, obvious results.
November 16, 2023
Unprompted review
First time using this company
First time using this company. Very prompt delivery of a selection of quality Norstar magnets. Finding the products very useful for my aches and pains. Would order again.
November 16, 2023
Unprompted review
Best customer service
One product didn't arrive same time as others..I found phone number easy ..called got through to a person straight away..no pick this number ect..the guy was really helpful..it had come from a different location..he tracked it..gave me tracking code..was really easy..the guy was very helpful and efficient.
November 17, 2023
Unprompted review
The Web was easy to navigate and…
The Web was easy to navigate and clearly explained the description and uses of the product.
My order was delivered much sooner than anticipated and I am delighted with the performance of the product.
November 9, 2023
Unprompted review
Scam
Scam. Contradicting tests results. Unhelpful customer services. Don't waste your money. Probably funded by Thames Water to fool you into thinking water is clean. Lab result came clean home test kit returned the opposite. Not to mention it takes more than 5 days to get results.
October 23, 2023
Unprompted review
The test kit arrived promptly and was…
The test kit arrived promptly and was simple to use.
The instructions were clear and the App worked fine for registering the results
October 19, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.