Simplicity Energy Ltd 

Avoid at all cost!! This is the worst energy company I have ever come across and they have zero interest in ensuring customers are even a good service.

I didn’t chose to be with them as an energy supplier but the property I moved into had them as a supplier - I had been trying to move to a new provider since November and currently no further forward.

Issues:
- lost emails and then apologies
- no correspondence for weeks and escalation emails ignored
- ridiculous prices and when Bill was settled online it still took another 7days to process as issues with the system.

I would advice people to chose any other company - I am a key worker and they have cost me money and valuable time through terrible service.

I hope this helps others to avoid the pain.

Best customer service I have ever experenice. Stunning Good. But Company policy is worst and ripoff. Sold my property and back to parent house due to covid19 but still want to charge me £75 exit. Not take my electricity supplier to parent house which is not allowed

I would like to thank Helen for her professional service today.
We are pleased to confirm that we have committed to Simplicity for another year for our utilities. Prices competitive and service excellent

Eunice was very efficient with all the information regarding my tariff and she explained everything in detail.

I was erroneously transferred to Simply energy by rouge doorstep sales people last year. Simply energy ignored 7 requests under cooling off notices and tried to charge for energy even though i had my account reinstated by my previous company. Complained to Ombudsman who found in my favour, The remedy of payment of £65 has not been paid even though Simply energy have told both myself and ombudsman it had, my bank confirms no payment. They are ignoring Ombudsman who has no teeth to sanction them. Are they so cash strapped they cannot pay what they agreed? stay well away from this company I did not choose to join them I was happy where I was with [OCTOPUS ENERGY WHO ARE GREAT] I will see if they ignore a County court judge .They deserve no stars [unfortunately we have to give one to makethis review]

Today I phoned Simplicity and spoke with a young lady called Eunice , a customer advisor , who was most helpful and set up a direct dibit and took a payment in paying the rest of an outstanding bill of £74 .00 she was most helpful and made it very easy for me . Thank You Eunice . From Mr Patrick.

Very helpful advisor named Nico. Friendly, helpful and polite. Listened to everything I discussed and executed everything I asked for.

I have been a customer with Simplicity for 3 years and have never felt the need to switch!

Thanks Nico!

After calling to resolve a direct debit problem, Helen was nonjudgmental, polite, apologetic and very helpful.
Very rare have I called and been smiling after leaving the call to a energy company!
Excellent customer service!!

I called to sort my direct debit I have two small gripes.
1. it took a long time to get through on hold
2. office must be poorly laid out I could here at least 2 or 3 other conversations even though the agent was wearing a headset this made it difficult to have a conversation. On the plus side Ali the agent who was on his first day with the company was excellent he sorted everything out very quickly knew all the available options to help me out so the 5 stars is for Ali well done
EDIT: COMPANY HAS GONE BUST FEBRUARY 2021

First member of staff i have spoke to that felt like they wanted to help with my problem,thank you to ali,after over a month wait he sorted my problem in one 20 minute call.

A year on and I still haven't had a final closing account from Simplicity. No receipt of the promised £100 compensation, no apology for installing a defective smart meter, no apology for failing to log the gas reading correctly. Such a shame that this relatively new entrant is so disorganised.

This review is for customer support service by Ali. He was really helpful and courteous, understood the issue and helped me get it resolved/expedited. Very happy with customer support.

I spoke to "Ali" this morning, about two points. He answered both to my satisfaction, was polite, and a credit to your organisation, and customers alike. A big "Thank you" to him.

I had previously called Simplicity following a move into a property you supplied a d the person was not helpful at all. The second time I called I spoke to Tarzina and she was very helpful and seems to have sorted everything out for me. The review for the first call would look a lot different to hers.

Tried to cancel my account with them within the 14 day cooling off period (which they are telling me ended sooner than it did) as it was £50 more expensive than my previous supplier.
Tried for days to get through on the phone to be on hold for 30 mins and then be told by an automated message that they’re busy and hung up on.
Emailed 4 times & despite their automated email saying they get back to you within 5 working days, it took them 2 weeks.
Claim they never received my first email, I asked for a call back from a manager and was told this would happen, to then get an email telling me they are in inbound call centre only (their website says differently) lying about the days they were open over the Xmas period to try and make it seem like I had exceeded my 14 day cancellation period and told me they’re busy so can’t call me back and I need to pay the £100 exit fee.

Awaiting a call from a manager before I go to the ombudsman, horrendous customer service.
Avoid at all costs!

I had the pleasure of speaking to Helen who was very kindly able to help me change my tariff. Given it was her first day at the company, she was very informative and was able to help with exactly what I needed. She will be a really credit to the company.