SimpliSafe Reviews 16,944

I always knew things were okay when I had my dog so when he crossed the rainbow bridge I had some concerns about safety. Enter Simply Safe, cost effective, simple to install and effective for peace of mind.

The representative was easy to understand, and knew the solution to my problem. She walked me through the process and was very helpful. The only glitch was with naming the sensor in question. I am not sure that she did that correctly, but it works.

The person went out of their way to help me. So thank you again.

Ai chat was helpful. Too bad live customer service is no longer top priority

$200 Visa Gift Card Promise:
We signed up on Aug 4 2025 and were promised a visa gift card. It has been 8 months now and we have not received it. I have sent multiple emails with no response. I have called 3 times (Dec, Mar., Apr) and was told each time that the request has been escalated and that Simplisafe will get back to me in 24-48 hrs. No one has got back to me any of those times.

We have never received the gift cards and we have checked spam and other places for an email from tremendous.com. It is fine to say they were sent but you should be able to track if they were used. They have not been. So my review stands and multiple reach out to customer service has not resulted in anything other than check your spam folder.

I must admit I am not a Geek and somewhat unfamiliar with many of the technical options of my SimpliSafe system. I am enormously grateful to have had Messasiah instruct and explain them to me and give me peace of mind. She is truly a blessing.

Messasiah was patient, professional and knowledgeable while we worked through installing a replacement base station.

Nathan was great to work with and resolved my issue quickly.

I really can’t deal with them anymore. They us ed to be the best service, security system. Now it’s the worse. Their cameras are awful most of the time they don’t connect, if they do their outdoor cameras are so bad that you can’t see anything it’s pitch black. They have now a customer service based overseas it seems and they are the worse. It’s been over a month that cameras don’t work, sensors and nobody probably help. If they do they will keep you on the phone for around an hour just to fix an issue with a door sensor. They are the worse of the worse.

I had a very frustrating experience with SimpliSafe while trying to perform a simple system test. I called in for technical assistance and was connected to a technician named Pocholo, who repeatedly asked me to spell my email address—multiple times—yet still couldn’t locate my account. Even after involving a supervisor, they were unable to find me in their system.
After 18 minutes on the call, I was asked to retrieve the serial number from my base station, and unbelievably, they still couldn’t pull up my account!
This was incredibly disappointing. While I do like their cameras and believe the platform sounds great conceptually, there are clearly some significant bugs that need to be worked out—especially within their customer support systems.
When it comes to home security, reliability and responsiveness are everything. Unfortunately, this experience has shaken my confidence, and I feel I need to explore more secure and dependable options moving forward.

Jenifer was a great customer service rep! Helped me with everything I needed. Thanks so much~

After a bit of time trying to text with a live person & then speaking to someone who was having difficulty helping me, I was transferred to J’Nell from the Advance Solution Team who was very knowledgeable & couldn’t be sweeter. She was patient & walked me through the steps needed to resolve my issue. And the best part was, I could understand her.
I would recommend this company.

Roger T was very helpful and patient in assisting with my camera setup! Thank you.

I spoke with Roger T. regarding our CO detector. He and his team went beyond for me. I couldn't get the detector to stop beeping. They decided to send me a replacement, free of charge. Better safe than sorry.
Thank you, Roger T.!

Call was answered quickly and did not wait on hold.
Phone tech was courteous and knowledgeable about the product.
Tech was able to identify the issue quickly and send necessary replacement parts along with paid return label.

I had a with my outdoor camera. Quortasia helped me the issue and was very pleased with her help and support.

Justin was very helpful when I called in regarding a doorbell that was nonfunctional. He helped walk through a few troubleshooting steps before setting up a doorbell replacement free of charge!

My front doorbell camera no longer worked. Devan, the technician, went to through a few tests and was able to determine it needed to be replaced. It was an easy process.

I called in to tech support with a question about my SimpliCam and was connected with Tristan. I explained the problem and he patiently walked me through the steps to get the camera back online. He took his time and helped through each step until the problem was resolved. I'm in my 70's ans appreciate working with a tech who wasn't rushing me through but walked me through at my speed. Thank you Tristan!

2 theft incidents not caught on camera. This is the second time that somebody has clearly spent time on my porch stealing something, and Simplisafe did not catch it on camera.

First time was in December. A christmas package had been delivered, and I was not home. By the time a neighbor went to grab it, it was gone. I checked the camera, and it was missing 5 minutes of video. The gate was closed in the prior recording. The gate was open and the package gone in the recording right after that. It was broad daylight. Customer service was terrible. I was on the phone with them over 2 hours, and they promised I would get a call within a few days to get the cost of the items stolen covered. They never called back. I did get a refund on some of my monitoring charges, but it's ridiculous. They tried to blame my camera, which has been working well otherwise.It also worked before and after the incident. The internet connection is strong.

Most recent incident happened last night. Somebody was on my porch for at least 5 minutes to steal plants, carrying them off individually. Simplisafe caught nothing. Their cameras are useless. Their outsourced service team is really terrible. I had hoped it would be AI and I could say the AI was bad - it was actual humans.

I've also noticed over the past few months that I can't access the recordings on certain cameras for certain chunks of the day. It's unacceptable. I know they are supposed to be cheaper - but these systems are expensive to purchase, i pay for monitoring. I shouldn't have to worry about this as frequently as I do. I'm going to get a quote from a local place. It may be more expensive but in the long run, will be worth it. I won't be spending money to replace everything that is stolen, and lose recourse since i don't have any recordings.