This company is fantastic and their products well made and beautiful! Prompt delivery Fantastic comms (and kind) Easy return (ended up not needing the edging strips) Product (FYI) the mult... See more
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See what reviewers are saying
I double Philip White's review from January. The floor is beautiful and feels solid, but only 1 year on since fitting it and we have noticed similar issues, but instead of humidity, ours has dried and... See more
The men who installed my floor said it was an absolute delight and one of the easiest installation jobs they've ever had due to how seamlessly the planks slot together. They were able to get my wh... See more
We were thrilled with our Dark Coffee bamboo floor, so much so that we also made some bookshelves out of the leftovers. We think the photos online don't do it justice - there is a beautiful richness a... See more
Poor customer service and product
Issue 1: My floor initially looked nice but their product does not seem like it lasts long before issues occur
Issue 2: the delivery service was poor and many panels (10%) were damaged when I opened the packages
Issue 3: simplybamboo failed to respond when I informed them of the damaged delivery indicating very poor customer service.
Please be aware of these issues when considering making an order from them.
In detail: I placed an order with simplybamboo.co.uk and a couple of hours after paying was told they were out of stock of the floor I wanted forcing me to order a different one. In their defence they did make up for this a little by sending my order premium delivery but this was curb side delivery (literally dumped at the curb of my property) and many of the bamboo panels were damaged. I contacted the person I has ordered from explaining 10% of my order was damaged and they chose to ignore me. My floor is now showing issues (panels splitting) after being down for a month.
February 17, 2016
Unprompted review
Excellent service
Ordered, acknowledged and on it's way. No problem; easy-peezy. The way it should be.
November 22, 2014
Unprompted review
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