Getting an insurance policy through Simply Business was a pretty easy process. I honestly had been wanting to get business insurance for a couple years but never took the time to sit down and do the r... See more
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Simply Business makes it easy to shop for the insurance that small businesses need. With our online quote form, you can get expert policy recommendations, browse coverage options from trusted insurers, and buy your policy online, all in just a few minutes. We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the UK in 2005, Simply Business launched its US operations in 2017 and today employs over 1,000 people across offices in London and Northampton in the UK, and Boston and Atlanta in the US. Learn more at SimplyBusiness.com.
Contact info
53 State St, Boston, MA 02109, United States
- kendra.johnson-albritton@simplybusiness.com
- simplybusiness.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Great customer service very polite and…
Great customer service very polite and knowledgeable representative he handled my needs very quickly and professionally
It was an easy set up but you can’t add…
It was an easy set up but you can’t add an additional insured online. They want you to call and the wait on hold is ridiculous.
I ONE HUNDRED PERCENT recommend using Simply Business US!
The ease of use of the system was much appreciated. Thank you for being efficient, detailed, and finding a low rate for my needs!
First time business owner
This is my first time ever getting business insurance and it was SO incredibly easy! Everything was written in detail and any questions I had was answered in a timely manner. SUPER affordable too! Thank you so much for such an easy process! This first time small business girl is satisfied.
Don’t I have too much experience with…
Don’t I have too much experience with your company, but I’m willing to work with you and I rate everything with an 8 because there’s always room for growth because we’re human beings and we’re gonna fall short T.Y
They made it easy
They made it easy. I called because I had a few questions and the agent was amazing. He explained everything and made sure I got exactly what we needed for our small business.
The agent was very helpful
The agent was very helpful, polite and patient and of course professional
Great Service
the representative was great. helped me finalize the policy and provided the certificate I needed without making me wait
Insurance made simple
I was referred to Simply Business by another cleaning business owner, and I’m so glad they recommended them! The entire process was simple, straightforward, and easy to complete. I was able to get my insurance set up quickly, and my certificate of insurance was available immediately afterward. As a small business owner, I really appreciate how easy they made the process. Highly recommend!
Quick and easy process
Quick and easy process. They also had the most affordable plan that I found.
Everything was very well explained and…
Everything was very well explained and handled diligently.
The first agent was okay, but the second one is good.
The first agent was okay; however, the second agent was very knowledgeable about the policy coverage on what is exclusive and what is covered.
Do not use this company!!
Do not use this company.
1. They do not answer their phones or emails. I’ve been trying to reach them for five business days now.
2. I am trying to make sure my business policy does not renew and cannot cancel it online, cannot remove a credit card and they do not reply to emails or phone calls. Imagine if you actually had a claim to talk with someone!!
Please note that while the response below says someone has contacted me, this is false. No one has contacted me nor returned emails.

Reply from Simply Business US
Outstanding customer service …
I was needing insurance for vendor events. Simply Business stepped up and was there when I needed it. The gentleman who help me was very patient and understanding. Took the time I needed to answer my questions. Stayed online to make sure I was able to access what I needed. He did an outstanding job! He is asset to SB. Thank you for all the help!
Phillip Lang
Easy and smooth
I thought the process would be more complicated, but it was easy, quick and smooth!!
Friendliness
Was not able to obtain my COI from the…
Was not able to obtain my COI from the website and had to jump through hoops to get it

Reply from Simply Business US
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