Simply Business US Reviews 

1,901
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for being extremely straightforward, making it very simple to shop for insurance and instantly receive helpful quotes without complications. People also highlight the affordable pricing and note that staff members are exceptionally helpful, patient, and knowledgeable when guiding them through various policy choices. However, some customers also noted that communicating with the company by phone can sometimes be quite challenging. Reviewers mentioned experiencing exceptionally long waiting times on hold or having difficulty reaching a live agent when they needed immediate assistance with their accounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the sign up process is super... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe agents as... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and affordable quotes that... See more

Service

Consumers find service to be positive, highlighting how trained staff patiently guide them through selecting... See more

Staff

People report positive experiences with staff, frequently highlighting their helpful, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting an insurance policy through Simply Business was a pretty easy process. I honestly had been wanting to get business insurance for a couple years but never took the time to sit down and do the r... See more

Rated 5 out of 5 stars

Simply Business is very helpful in finding the right E&O insurance policy for my business. I was informed that my previous insurer would not be offering the policy I had after the term expired, so I l... See more

Rated 5 out of 5 stars

Quick easy and a price that was less then half of other companies. I had insurance in 20min and never received any type of spam calls or emails thats just as important to me as saving money.

Rated 5 out of 5 stars

The Simply Business Process took all of the work out of "shopping for insurance." I basically filled in the blanks, and instantly had 4 solid quotes. I followed up with a phone call to the company to... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company

Written by the company

Simply Business makes it easy to shop for the insurance that small businesses need. With our online quote form, you can get expert policy recommendations, browse coverage options from trusted insurers, and buy your policy online, all in just a few minutes. We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the UK in 2005, Simply Business launched its US operations in 2017 and today employs over 1,000 people across offices in London and Northampton in the UK, and Boston and Atlanta in the US. Learn more at SimplyBusiness.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(1,901)

422 reviews in the last 12 months

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Rated 5 out of 5 stars

First time business owner

This is my first time ever getting business insurance and it was SO incredibly easy! Everything was written in detail and any questions I had was answered in a timely manner. SUPER affordable too! Thank you so much for such an easy process! This first time small business girl is satisfied.

August 10, 2026
Rated 5 out of 5 stars

They made it easy

They made it easy. I called because I had a few questions and the agent was amazing. He explained everything and made sure I got exactly what we needed for our small business.

August 13, 2026
Rated 5 out of 5 stars

Great Service

the representative was great. helped me finalize the policy and provided the certificate I needed without making me wait

August 9, 2026
Rated 5 out of 5 stars

Insurance made simple

I was referred to Simply Business by another cleaning business owner, and I’m so glad they recommended them! The entire process was simple, straightforward, and easy to complete. I was able to get my insurance set up quickly, and my certificate of insurance was available immediately afterward. As a small business owner, I really appreciate how easy they made the process. Highly recommend!

August 10, 2026
Rated 1 out of 5 stars

Do not use this company!!

Do not use this company.
1. They do not answer their phones or emails. I’ve been trying to reach them for five business days now.
2. I am trying to make sure my business policy does not renew and cannot cancel it online, cannot remove a credit card and they do not reply to emails or phone calls. Imagine if you actually had a claim to talk with someone!!

Please note that while the response below says someone has contacted me, this is false. No one has contacted me nor returned emails.

August 5, 2026
Unprompted review
Simply Business US logo

Reply from Simply Business US

We appreciate you taking the time to share your feedback with us and we apologize for any frustration you may have experienced. Our customer service team has successfully reached out to you to resolve the matter and appreciate your patience throughout the process.

If you have any further questions or concerns, please don't hesitate to reach back out.

Rated 5 out of 5 stars

Outstanding customer service …

I was needing insurance for vendor events. Simply Business stepped up and was there when I needed it. The gentleman who help me was very patient and understanding. Took the time I needed to answer my questions. Stayed online to make sure I was able to access what I needed. He did an outstanding job! He is asset to SB. Thank you for all the help!
Phillip Lang

August 7, 2026
Rated 1 out of 5 stars

Was not able to obtain my COI from the…

Was not able to obtain my COI from the website and had to jump through hoops to get it

August 5, 2026
Simply Business US logo

Reply from Simply Business US

We appreciate you taking the time to share your feedback with us and we apologize for any frustration you may have experienced. It appears our customer service team has successfully contacted you to resolve the matter and appreciate your patience throughout the process.

If you have any further questions or concerns, please don't hesitate to reach out.

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