Simply Business US Reviews 

1,901
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 417 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the platform for being extremely straightforward, making it very simple to shop for insurance and instantly receive helpful quotes without complications. People also highlight the affordable pricing and note that staff members are exceptionally helpful, patient, and knowledgeable when guiding them through various policy choices. However, some customers also noted that communicating with the company by phone can sometimes be quite challenging. Reviewers mentioned experiencing exceptionally long waiting times on hold or having difficulty reaching a live agent when they needed immediate assistance with their accounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the sign up process is super... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe agents as... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and affordable quotes that... See more

Service

Consumers find service to be positive, highlighting how trained staff patiently guide them through selecting... See more

Staff

People report positive experiences with staff, frequently highlighting their helpful, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Getting an insurance policy through Simply Business was a pretty easy process. I honestly had been wanting to get business insurance for a couple years but never took the time to sit down and do the r... See more

Rated 5 out of 5 stars

Simply Business is very helpful in finding the right E&O insurance policy for my business. I was informed that my previous insurer would not be offering the policy I had after the term expired, so I l... See more

Rated 5 out of 5 stars

Quick easy and a price that was less then half of other companies. I had insurance in 20min and never received any type of spam calls or emails thats just as important to me as saving money.

Rated 5 out of 5 stars

The Simply Business Process took all of the work out of "shopping for insurance." I basically filled in the blanks, and instantly had 4 solid quotes. I followed up with a phone call to the company to... See more


Company details

  1. Insurance Broker
  2. Business Insurance Company

Written by the company

Simply Business makes it easy to shop for the insurance that small businesses need. With our online quote form, you can get expert policy recommendations, browse coverage options from trusted insurers, and buy your policy online, all in just a few minutes. We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the UK in 2005, Simply Business launched its US operations in 2017 and today employs over 1,000 people across offices in London and Northampton in the UK, and Boston and Atlanta in the US. Learn more at SimplyBusiness.com.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,901)

422 reviews in the last 12 months

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Rated 5 out of 5 stars

The Simply Business Process took all of…

The Simply Business Process took all of the work out of "shopping for insurance." I basically filled in the blanks, and instantly had 4 solid quotes. I followed up with a phone call to the company to make sure I had it right. The phone process was simple. The staff member answered all of my questions instantly and assured me of the policy for me! I would recommend Simply Business US to anyone like me looking to insure a small business.

August 4, 2026
Rated 5 out of 5 stars

Easy Process for Getting Small Business Insurance

Getting an insurance policy through Simply Business was a pretty easy process. I honestly had been wanting to get business insurance for a couple years but never took the time to sit down and do the research. I knew just what I wanted and it just took the right advertisement to pop up on my Facebook for me to click on it. Once I did, everything was really smooth and within minutes I had the insurance that I wanted at a reasonable price. I highly recommend Simply Business for your business insurance needs.

August 3, 2026
Rated 3 out of 5 stars

Price seems good

Price seems good. Tried to solve a problem online (phone number is where my business name is) and it said I must call to have this done. That doesn't seem efficient - I should be able to make a simple correction to my account online. I did enter my business name when filling in the application.

July 31, 2026
Simply Business US logo

Reply from Simply Business US

We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and appreciate your ideas. Thank you for being apart of the Simply Business family.

Rated 3 out of 5 stars

Hard to get a response about policy

Hard to get a response about policy. I've emailed called and tried to chat.

July 23, 2026
Simply Business US logo

Reply from Simply Business US

We know your time is valuable, and we appreciate your feedback. We're committed to providing excellent service, and we're taking steps to address the delay you experienced. We make sure to safe guard our policyholder's information, and want to make sure we speak with our policyholders regarding changes. We appreciate your patience. It does look as though one of our customer service agents resolved your issue if you have any additional questions or need further clarification, please don't hesitate to reach back out to us at service@simplybusiness.com, please include your policy information.

Rated 5 out of 5 stars

Transition was easy

Transition was easy. Staff is well informed and absolutely excellent. SB is the best in the business as far as I'm concerned. Perfect company to work with.

August 2, 2026
Rated 1 out of 5 stars

Waste of time. Don't bother.

They have you fill out all your information, just to send you to a list of providers, for you to "you guessed it" fill out all your information again. There are ZERO quotes or comparisons given on the site, which is 100% false advertising in my opinion.

July 30, 2026
Unprompted review
Simply Business US logo

Reply from Simply Business US

We appreciate you providing your feedback and apologize for any inconvenience or frustration you may have experienced. Simply Business is able to quote, bind, and issue insurance policies for more than 400 trades, we want to make sure you are properly covered for your needs.

If you have any further questions or concerns, please don't hesitate to reach out.

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