Simplycarmats Reviews 

993
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items and describe the customer service as very helpful, polite, and responsive throughout the entire ordering process. Many consumers mention that everything arrives on time, matches their vehicles perfectly, and features a wonderful finish that exceeds expectations. However, some reviewers were not happy with the overall quality, reporting that certain products felt too thin or did not fit properly inside their vehicles. A few other people also felt that the strong rubber smell was overpowering, while others experienced frustrating delivery delays lasting several weeks.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and fit, as many reviewers praise the... See more

Quality

Users describe satisfaction with quality, frequently highlighting that the mats and boot liners feature a... See more

Order

Customers had ambiguous experiences with order processes. While many reviewers found the ordering platform... See more

Service

Reviewers highlight positive aspects of service, noting first-class experiences, great communication, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting top-notch support and brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solv... See more

Rated 4 out of 5 stars

Positive points are, the mats are gorgeous. I chose Grey with Orange trim to match my interior and exterior and they look stunning. Negative points are, the initial order email states I'd recei... See more

Rated 5 out of 5 stars

Exceptionally good and friendly service and an excellent product. I placed the order for a boot liner late but hoped it might arrive for Christmas. It arrived with time to spare, well packed, beautifu... See more

Rated 5 out of 5 stars

Customer service is top notch with a product to match! I had to ask a question and delayed an order wait for a photo from the car garage, this left less time to get the product made and they still man... See more


Company details

  1. Car Accessories Store

Information provided by various external sources

Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.


Contact info

3.8

Great

TrustScore 4 out of 5

993 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(993)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It looks like scam

It looks like scam, I ordered online but never received my car mat. When I emailed them they told me I need to pay extra money. I asked them for refund but they never sent me a refund. Be careful ‼️

December 17, 2024
Unprompted review
Simplycarmats logo

Reply from Simplycarmats

Thank you for the review. It’s important to point out that we have sent your order out twice to Ireland and twice you haven’t paid the excise duty due on the order, even after being promoted by the courier and us.

Since leaving Brexit all items shipped from the UK have Excise Duty to be paid. This is something out of our control and not an additional payment from us.

Your order is currently in a warehouse in Ireland awaiting for the duty to be paid. If it’s not paid the item will be returned to us a third time.

SCM Customer Services

Rated 5 out of 5 stars

Quality mats, great service

I ordered a set of front and rear mats for my van.

Upon delivery, I noticed that the wrong rear mat had been sent (a 2-piece mat was deliverd when a 1-piece was ordered). I was also missing the front mat.

I emailed the support email address and had a response soon afterwards. The front mat was sent out quickly and the new rear mat was made and sent out with no fuss.

The mats are of great quality and fit very well.
Overall, great mats but more importantly superb customer service. 10/10.

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great tailored to fit boot liner

Great quality boot liner that has been tailored to fit the vehicle. Not the cheapest but the quality is great and worth the asking price.
You definitely get what you pay for.

November 19, 2024
Rated 5 out of 5 stars

Service was almost too quick

Service was almost too quick. I discovered my car had mats already installed, and I tried to cancel the order, but was unable to do so. So I am happy because these mats are better than those already in the car.

November 15, 2024
Rated 1 out of 5 stars

Destructive velcro fittings is not anacceptable solution

bought some floor mats for my Tesla Model 3 - what interested me about this is that they advertised velcro fittings specific for each car.

That's quite unusual for floor mats for Tesla so that definitely influenced my decision to go ahead and buy this product.

What transpired when I received the pads is that this company solution is a destructive plastic screw that they want me to screw on the floor of my car. For reference the screw is about 1cm long and quite think.

How this is acceptable or a viable solution is beyond me. Of course because the claim this is a custom made product they won't take refunds.

So morale of the story.. don't waste your money.

Ps. in answer to your comment, you have absolutely no idea what the Tesla Model 3 looks like. The carpet is about 1mm thick and you screw is 1cm. how on earth do you intend me to screw that into the floor lining?

December 6, 2024
Unprompted review
Simplycarmats logo

Reply from Simplycarmats

The mats you were sent are exactly what you ordered and correct for your car. The velcro pads you have been sent screw into the carpet pyle in the footwell, because you lack any other method of fixing these to the floor. They are entirely optional, as the anti-slip backing of the mats and the accurate tailored fit will keep them in position also. You have already been advised of these details.

Rated 5 out of 5 stars

Good Service - Good Product

Finding the correct mats for a friends vehicle as a gift was a nightmare but after contacting the company by e-mail their response was immediate and answered my query. I was then able to order the correct product which came within the time frame advised. Good service - very pleased.

November 12, 2024
Rated 5 out of 5 stars

Exceptional customer care

What always makes an experience great is the feeling that staff care about customer service and in my case the care was exceptional.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

After placing an order several weeks…

After placing an order several weeks ago, and requesting either refund or sorting the order out, as of 5th November 2024 I’ve still not received my order, the problem lies with the delivery company who are totally useless,,but it’s up to the supplier to sort not me

October 15, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look