Simplycarmats Reviews 

993
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items and describe the customer service as very helpful, polite, and responsive throughout the entire ordering process. Many consumers mention that everything arrives on time, matches their vehicles perfectly, and features a wonderful finish that exceeds expectations. However, some reviewers were not happy with the overall quality, reporting that certain products felt too thin or did not fit properly inside their vehicles. A few other people also felt that the strong rubber smell was overpowering, while others experienced frustrating delivery delays lasting several weeks.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and fit, as many reviewers praise the... See more

Quality

Users describe satisfaction with quality, frequently highlighting that the mats and boot liners feature a... See more

Order

Customers had ambiguous experiences with order processes. While many reviewers found the ordering platform... See more

Service

Reviewers highlight positive aspects of service, noting first-class experiences, great communication, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting top-notch support and brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solv... See more

Rated 4 out of 5 stars

Positive points are, the mats are gorgeous. I chose Grey with Orange trim to match my interior and exterior and they look stunning. Negative points are, the initial order email states I'd recei... See more

Rated 5 out of 5 stars

Exceptionally good and friendly service and an excellent product. I placed the order for a boot liner late but hoped it might arrive for Christmas. It arrived with time to spare, well packed, beautifu... See more

Rated 5 out of 5 stars

Customer service is top notch with a product to match! I had to ask a question and delayed an order wait for a photo from the car garage, this left less time to get the product made and they still man... See more


Company details

  1. Car Accessories Store

Information provided by various external sources

Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.


Contact info

3.8

Great

TrustScore 4 out of 5

993 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(993)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality.

The carpet we bought is a good fit for our van. Came with in the time frame they gave us over all good value for the money.

October 15, 2024
Rated 5 out of 5 stars

Good advice for what mats to get

Good advice for what mats to get. Great service, very helpful. Brilliant seller contact.
Brilliant quality mats, perfect fit. Even quicker despatch than originally planned.
Would fully recommend their services, and without doubt would use them again.

October 29, 2024
Unprompted review
Rated 5 out of 5 stars

The car mats were delivered in good…

The car mats were delivered in good time and looked great. Unfortunately the factory had made the holes to large for the floor grommets. I got in touch via email and was able to sort it out quickly. The upshot was they remade the front mats along with our chosen colour trim and logo. Just received and they are perfect. I must say the customer service has been first rate which makes a pleasant change these days. To me communication is the key and in this case I cannot fault it. On each occasion of me emailing Dan and Jeff they responded in less than 5 minutes. What more can you ask for. Well done!

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Quality Product with that fits well.



Dear Sir or Madam

We just want to say how much we appreciate the protective covers we ordered from your company.

We recently purchased a Kia Sportage GT Line S and needed to protect the cargo space as we have two dachshund dogs. We also use the cargo space with the rear seat lowered in order to stow two full sets of golf clubs plus two electric trolleys. Hence the need for protecting the upholstery of our new car.

Your covers fit very well with proper openings around the speakers and internal lights so there is no compromise in leaving the covers in place at all times. We still have the flexibility of just lowering one of the seats too.

The quality is excellent, and we are very pleased with them.

Thank you for a superb product

Yours faithfully

John Penson

September 1, 2024
Unprompted review
Rated 2 out of 5 stars

Not a good mat…

The holes drilled in the mats do not match the pegs on the floor panel of the car.
The mats were CORRECTLY selected and fit the foot well, but because the anchoring holes don’t lineup they don’t sit evenly.
The holes were not just cut in the wrong locations, but not properly finished either. The two part plastic gromet inserts that that line the holes weren’t properly seated and don’t properly lock into each other. Delivery also took longer than expected.

August 25, 2024
Rated 1 out of 5 stars

Completely wrong

I ordered rubber car mats for a Agro X and 3 weeks later got sent mats for a Lexus RX 450H 2009-2013, I am very disappointed at this, will not be able to send them back as cost too much, I paid £15 for postage as it is to Channel Islands.

August 20, 2024
Simplycarmats logo

Reply from Simplycarmats

Hi, we’re sorry that there has been an issue with your order, there has clearly been an error and we have emailed you asking for more information so we can replace the order for you, which would be free of charge.
We do not expect customers to pay to return wrongly shipped items or for you to incur more costs for an error that is on our behalf.

Ideally we would expect you to communicate with us first before leaving a negative review which doesn’t make sense and isn’t helpful to customers. Had we not communicated with you then I would totally understand the review?

Please can you come back to us so we can address the issue for you.

SCM Customer Services

Rated 5 out of 5 stars

Good product

Arrived quicker than expected. Had numerous mats for different cars. Just wish they would sell front mats only as the back ones never wear.

August 19, 2024

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