I needed excess protection at short notice for a rental car from Enterprise who wanted to charge me £64 for three days. Found Simply Excess through the Martin Lewis website and their charge was only... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Car rental excess policy was regrettably “excessive” . The online process with Simplyexcess was quick and easy. Towards the end of the agreement I needed to amend the return time by a few hours, commu... See more
I had to make a claim on our car hire excess cover after being charged £900 by Dollar Car Rental at Belfast International Airport for a chip in the windscreen. I submitted all the paperwork to Simply... See more
First time we have used Simply Excess I was nervous about car Hire Simply Excess gave peace of mind & confidence to drive in an unfamiliar car. thankfully I didn't need to make a claim.The communica... See more
Company details
Written by the company
No forms, no fuss. At SimplyExcess, we make car hire excess insurance simple, fast, and affordable. Forget long forms, confusing jargon, or hidden fees – just straightforward cover in a few easy clicks. We take care of the details so you can enjoy your trip with total confidence and peace of mind.
Contact info
5 Brayford Square, E1 0SG, London, United Kingdom
- sales@simplyexcess.com
- simplyexcess.com
4.9
Excellent
197 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to arrange and good value compared…
Easy to arrange and good value compared to what the hire car companies charge you.
September 4, 2024
Extremely easy to use
September 3, 2024
Eady to book and cost effective
Eady to book , reasonable prices, quick delivery of the documentation
September 1, 2024
Brilliant service and cover
The process was so easy to follow that it was completed in less than 5 minutes.
Not only did SimplyExcess come up as the cheapest and most comprehensive, they also followed up with a particularly useful email to help us before, during and after the trip and car hire.
Well done SimplyExcess and keep up the great work!
August 30, 2024
Our policy is yet to start so I can't…
Our policy is yet to start so I can't comment on the service offered (for claims) but the policy covered all the areas we needed with good maximum levels and at a reasonable price compared to the market.
August 27, 2024
Small print doesn’t cover van hire
Edit: Simply excess have refunded me and they have now added a FAQ page on their home page stating it doesn’t cover van hire. Credit where credit is due. Upped to 3 stars.
Small print doesn’t cover van hire.
Took out this excess cover for a small combi van I was hiring last week. Mid hire I decided to check out the small print of the policy and it turns out it doesn’t cover vans (even a car based van). Wasn’t made clear when purchasing and wasted money.
definitely check the small print before buying. Buyer beware.
August 27, 2024
Reply from SimplyExcess
Dear Mr Offer,
we are sorry to hear that the policy did not meet your requirements. Our policies explicitly cover car rentals, and our coverage is more extensive than our competitors, but, in future, we will ensure that it is made clear that vans (of any type) are not covered by our policies.
In view of your erroneous purchase, we have retrospectively cancelled your policy and refunded your £4.49 payment.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.