Simply Hammocks Reviews 

675
TrustScore 4.5 out of 5

4.7

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Rated 3 out of 5 stars

Simply Hammocks pride themselves on next-day delivery "97%" of the time. I got despatch notices on three consecutive days — it arrived on day three. I live in London, not the sticks so I hav... See more

Rated 5 out of 5 stars

I bought a gorgeous hammock and stand from Simply Hammocks some years ago and recently lost the chain that links the hammock and stand. I what’s apped the company on Bank holiday Monday and got a text... See more

Rated 5 out of 5 stars

This was my second time purchasing a hammock set from Simply Hammocks as the first one was greatly enjoyed by us all for the last 7years. The original purchase is now being passed on to our grandchild... See more

Rated 5 out of 5 stars

We've owned an Amazonas Globo Royal Hanging chair and stand for approximately 15 years, and recently decided to order a new cushion cover for a quick refresh. We had a few questions regarding the upda... See more

Company replied

Company details

  1. Garden Furniture Shop
  2. Garden Center

Written by the company

Hello, we're Simply Hammocks and we've been selling hammocks online since 2010. We like to think we know a lot about hammocks which is why we only sell the best garden hammocks around! All our hammocks come with GS and TUV quality marks and are made using the finest materials. We offer free next day delivery, 12 month warranty and expert support from our team.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

675 reviews

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4.7

All reviews

(675)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing hammock and first class service

Superb product, excellent service. I'm lying in my hammock, writing this review by moonlight. I bought the Barbados Rainbow Hammock and a pair of Easy Plus wall fixings (which I have mounted in a pair of dedicated wooden posts). The means I can easily rig and de-rig the hammock. The hammock hanging calculator on the website is a brilliant tool.

May 10, 2022
Rated 5 out of 5 stars

Nice hammock just small for our stand

The hammock is nice, too short for our hammock stand though which is pretty large. With the extender ropes it still looks silly, we just need a bigger hammock. I called Simply Hammocks and straight away they assisted me with the returns process and were very friendly and helpful!

May 7, 2022
Rated 4 out of 5 stars

Reliable

Their explanations/guides are very helpful in choosing a hammock. Although you can get cheaper hammocks elsewhere e.g. Amazon, it's a bit of a gamble as you don't know the real quality (most of the reviews appear fictitious). So best to stick with someone reliable whose prices are broadly reasonable. However wanting my cake and to eat it I would like their prices to be a bit lower, hence dropped a star but wouldn't stop me using them again.

May 7, 2022
Rated 5 out of 5 stars

Globo double chair

Order process was very straightforward. Delivery was very prompt. Item had a small fixing missing. Customer service to get the part sent out was very efficient and easy to deal with. Great company to do business with

April 12, 2022
Rated 5 out of 5 stars

Just one of the best hammocks

Just one of the best hammocks I have ever bought, simple-as. I have only ever bought one other which was fine but it got a bit wet so I replaced it with this one and 'wullah', it fits a dream, looks great, and came with a carry-bag for when I need to transport it from A to B etc. It's just a shame I can't give the weather 5 stars!!!!!!
Don't delay, buy now before everyone else does!!!

April 5, 2022
Rated 2 out of 5 stars

Really really poor poor customer service.

Really really poor customer service.
I consider myself to be fairly adept at shopping online - I do a lot of it!! This website is a nightmare!
I found the hammock I wanted but I couldn't find the stand. I went to their recommended stands but they were all too large for what I wanted.
I emailed them to ask the questions. All I was sent was a link of three hammocks none of which were suitable.
I searched again. Still no luck so emailed again.
This time I received an email addressed to Jessie - not able to even get my name right!! More links, no sorry for the confusion, no sorry for my trouble just 'hope this helps JESSIE!!!
In between these emails I received a 'REVIEW' option so I repeated what I have said here! Nothing! No response whatsoever! Even received one from the CEO who 'promised to read it' - didnt promise to reply I notice!!
Its a shame - I think their products are good BUT there are other options!!!

March 27, 2022
Unprompted review
Simply Hammocks logo

Reply from Simply Hammocks

Hey Julia,

I'd like to thank you for voicing how your experience with us at Simply Hammocks has gone, and I apologise that you haven't received the level of customer care you should.

I have requested more information from you regarding this via Trustpilot so that I may look into this further, if you are able to provide this it would be very helpful.

Please know that we always try our hardest to ensure that we put our customers first here at Simply Hammocks, as we believe that customers are family.

Rest assured, I will be looking into this further.

Many Thanks,

James@Simply

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