Simply Home Mirrors Reviews 208

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of the products, often describing them as stunning, sturdy, and well-packaged. Many people are also very satisfied with the staff, highlighting their helpfulness, politeness, and excellent communication. The delivery service is often noted for its efficiency, with many customers receiving their items promptly and appreciating the helpfulness of the delivery drivers. However, some customers experienced issues with delivery times, reporting significant delays and a lack of communication regarding their orders. A few other people also felt that the product quality was poor, with items arriving damaged or not matching the advertised description. There were also occasional mentions of difficulties with returns and refunds.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. While many customers praise the mirrors for their... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised quick delivery,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of the mirrors,... See more

Staff

Clients share positive opinions on staff. Many customers praise the helpfulness and politeness of delivery... See more

Order

Users describe ambiguous interactions with order. While some customers received their orders quickly, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a Brooklyn Black Curved Top Large Grid Mirror, which is absolutely stunning. Order took a little while to be delivered, but Simply Home were great, they kept us updated with the o... See more

Rated 5 out of 5 stars

I ordered the Marble Arch Black Trim Mirror which was the exact measurements I had been searching for in my space. The mirror was delivered in less than a week so great turnaround, and the live tr... See more

Company replied

Rated 5 out of 5 stars

Absolutely in love with the mirror I’ve just received. It’s absolutely stunning and well worth the money. I’ve never seen such high quality compared to the mirrors in high street stores! 100% would re... See more

Company replied

Rated 5 out of 5 stars

We received a beautiful mirror from Simplyhome. There were two minor defects, which were resolved to our satisfaction. The mirror itself is of high quality so we would definitely buy from Simplyhome a... See more


Company details

  1. Furniture Manufacturer

Written by the company

Exclusive Affordable Furniture & Accessories For Your Home


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

100% happy

Great product high quality even the delivery was good the guys opened it had me check it over so everything was OK I can't say about customer service because it was just so simple I ordered got it a very happy customer and I would buy from them again and will 100%

October 8, 2023
Unprompted review
Rated 5 out of 5 stars

I'm very pleased with my purchase

I'm very pleased with my purchase. The Items were better quality than expected. Delivery driver Matt was really helpful. Would definitely use again and would highly recommend this company

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Glass Nest Tables

We are very happy with Simply Home product Glass Nest Tables. Excellent delivery service from Aidan. Who unpacked and left the tables in the room we wanted. Great Service! Thank You 🙂

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great furniture

Great furniture! Unique designs that you won't find elsewhere. Customer service excellent & polite, same as the delivery guys, they unpacked the item with care and made sure everything was in place before they left. Will definitely purchase again 😊

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service

I ordered a new dressing table and im absolutely frilled.

The finish is amazing and the delivery team were the best.

Thank you all at simply home uk

July 2, 2023
Unprompted review
Rated 5 out of 5 stars

Glass mirror

Have just brought my first house and was looking for something special as a main feature in the living room. After a few hours googling came across this website and all I can say is wow. You had exactly what I was looking for and at a great price for your glass mirrors. Thank you for everything

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

Service / after sales

Ordered the crushed glass fire place for my mum and I have to say … wow ! Quality is 10/10 but more to the point , customer service was 10/10 as well when I called asking about another order I made . Overall this is the only place where I’ve ordered crushed glass furniture that I’ve never had any problems. Thank you . Looking forward to receiving our dressing table !
Perfect .

June 1, 2023
Unprompted review
Rated 2 out of 5 stars

Don’t order here

I ordered a mirrored sideboard (came to £550) and the delivery date was pushed back 4 times. When the item finally arrived it was all smashed up so the delivery guys took it back. They spoke to someone, who I believe was the owner, who said they could send a replacement or refund me and I chose refund. I’ve spent the week trying to chase this and each time I email they ignore my refund request and offer me a replacement. I’ve sent three emails asking for a refund and they won’t process it which is what has led me to writing this review. They have the item back and have most likely claimed on insurance or received a refund from their supplier yet also want to keep my money! I could understand if they were just busy and slow to answer emails but it’s the fact they keep responding and purposely ignoring my refund request.

When I ordered from them I checked on here and there were no negative reviews, now 5% are negative and they are racking up. Luckily I paid with a credit card so if they don’t refund, I will chargeback. But it’s a shame they’ve made me go to these lengths. The supplier may have sent them the item damaged for all we know, yes it got delayed 4 times & I understand things happen. But trying to hold onto £550?! Purposefully ignoring my refund request for an item I don’t have?! Not acceptable.

Order #1732

Update: got my money back so added a star but wouldn't order again

July 1, 2023
Unprompted review
Simply Home Mirrors logo

Reply from Simply Home Mirrors

Hello and many thanks for your review. We're so sorry that your order was delayed, this was due to reasons out of our control. With regards to damage on delivery, this very rarely happens and when it does we offer a replacement immediately. You of course didn't want this and wanted a refund which was processed once we'd collected the item. Sometimes the bank can take a while to get the funds back but it's usually within 5-7 working days. This was processed in a timely manner our end as I can see on your file. I'm glad this is now resolved however.

Many Thanks, Simply Home

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