When we arrived someone was waiting to take the key which was a smooth service. On return the car was not there but we did get there early as we had no bags to collect from the carousel (only waited... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was all so simple.Drop off, was easy to find car park.Met promptly. Walked into South Terminal. Arrival, called after baggage collected. Walked to car park pick up point, waited a few minutes... See more
Company replied
I've used Simply Park and Fly on a number of occasions, every time I fly from Gatwick. No issues, they pick up the car promptly (as long as you call ahead as directed), and I've never had to wait more... See more
Company replied
We have used this company on many occasions when flying from Heathrow. On our most recent experience this month, we found them to once again be very reliable and friendly. They were waiting for us wh... See more
Company replied
Company details
Written by the company
When leaving a review, please share your thoughts on the booking process and any support you received from the Simply Park and Fly team, rather than the car park itself. If something didn’t go as planned with the parking provider you booked through our site, we’d really appreciate hearing from you directly. This allows us to follow up with the operator and work towards a quick resolution for you. Please note that feedback about individual car parks left here cannot be addressed by the operators and may delay our ability to help. Who We Are Simply Park and Fly is a UK-based airport parking comparison and booking platform that helps travellers find trusted and affordable parking options at major airports across the country. We don’t operate the car parks — we bring them together in one place so you can easily compare prices, locations, and services before you book. By partnering with established providers and offering transparent pricing, our aim is to make airport parking simple, reliable, and cost-effective for every traveller. Book with confidence and start your journey the easy way — with Simply Park and Fly.
Contact info
Office 114, The Dock, 75 Exploration Drive,, LE4 5NU, Leicester, United Kingdom
- 02035889171
- info@simplyparkandfly.co.uk
- simplyparkandfly.co.uk
4.0
Great
329 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
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Prompt meeting us when we dropped the…
Prompt meeting us when we dropped the car at Gatwick. Phoned them once we had collected our luggage and they met us 20 minutes later.
September 30, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, A. Bristow, for sharing your experience. It’s great to hear everything went smoothly at Gatwick and that the timings worked well for you on both drop-off and return. We really appreciate you booking through Simply Park and Fly and hope to help with your next trip too.
Good selection of parking options and…
Good selection of parking options and helpful feedback to help us choose
October 3, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Hi Jo,
Thank you so much for your kind words! We're glad to hear that you found our parking options diverse and our feedback helpful in making your choice easier. We really appreciate your support and hope to assist you again soon!
Customer Service
Simply Park
Reply from Simply Park and Fly Ltd
Thank you so much for taking the time to leave a review. It’s always great to hear when customers have a positive experience. We really appreciate your support and hope to assist you again in the future.
Had a nice welcome on arrival very…
Had a nice welcome on arrival very smooth process also same good service when picking up well done
October 5, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, Kevin.
We’re really pleased to hear you had a warm welcome and that everything went smoothly both on arrival and collection.
We appreciate your kind feedback and look forward to helping with your next booking.
Never had a problem with this service
Never had a problem with this service. It obviously does depend on who you select to book with, but as a website to help with prices for each provider, great! Also never had a problem with the the company I selected for the meet & greet service.
Can't compete on the price front. Always value for money.
October 2, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thanks, Stacey. We’re really glad to hear you’ve had smooth experiences booking through us and that you’ve found the service good value for money. It’s great to know things have worked well with the providers you’ve chosen, and we really appreciate you continuing to book with Simply Park and Fly.
Efficient and competently priced
Booked Terminals parking through Simply Park. Booking was easy and a very competitive price. Meet and Greet worked very well even though I was leaving from T3 LHR and returning to T5 LHR
October 4, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, Gillian. We’re really pleased to hear the booking process was simple and that everything went smoothly with your Meet and Greet, even across different Heathrow terminals. We appreciate you choosing Simply Park and Fly and hope to help with your future trips too.
everything went pretty smoothly
everything went pretty smoothly from drop off to pick up.
called as requested just as collecting cases and car was there in 20 minutes as stated.
will use again
September 21, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thanks, Steve! Great to hear everything went smoothly from start to finish and that your car was ready right on time. We’re really glad you’ll be booking with us again — we’ll look forward to helping with your next trip!
Trusted company I use all the time
Trusted company I use all the time. So far never had a problem, even when dates etc needed to be amended. Customer Service excellent and always helpful. Makes starting and returning from holiday so much easier.
September 30, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, Julia, for taking the time to share your experience with us. It’s always a pleasure to support your travel plans, and knowing that we can play a small part in making your journeys smoother means a great deal. We truly appreciate your continued support and look forward to being here for you on your future trips.
Customer Service
Simply Park
Swift process at drop off and pick for…
Swift process at drop off and pick for the meet and great service.
September 26, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you for taking the time to share your feedback.
We are pleased to know that the service provided a swift and efficient experience at both drop-off and pick-up.
We appreciate your trust in Simply Park and Fly and look forward to serving you again in the future.
Customer Services
Simply Park
Good but delivered a wet car
The pick up and delivery of the car was all straight forward and the people were nice
BUT
As we drove off, the drivers car seat was soaking wet and the air con was ramped up to 25 degrees so clearly there was some sort of incident (assume window left open?).
We have contacted the company 3 times and still no explaination
September 28, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
We’re really sorry to hear about what happened — that’s not the experience we want anyone to have. Thank you for letting us know, as it helps us put things right.
We’ve passed this straight to the parking operator for an explanation and will make sure it’s followed up properly. We truly appreciate you choosing Simply Park and Fly and hope we can restore your confidence in us.
Customer Services
Simply Park
I couldn’t fault it
I couldn’t fault it. Collection and pick up very punctual.
September 26, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thanks so much, Linda!
We’re thrilled to hear everything ran on time with your collection and pick-up. Glad we could make your journey a little easier — see you again soon!
Customer Services
Simply Park
Reply from Simply Park and Fly Ltd
Thanks a lot, Jane!
We’re so happy everything went smoothly for you again. Always a pleasure to have you with us — see you on your next trip!
Customer Services
Simply Park
Their standards have dropped unfortunately
I have used this company before & it was a faultless service. However, this time around, unfortunately, it wasn't the same. Dropping off was fine, no problem. However, after a very long flight, we collected our luggage & tried to call the number as stated on the instructions for a driver to bring our car to us. After about 20 times calling where the phone rang a couple of times & then the engaged tone kicked in & then hung up, we tried calling the main number for the car park. They gave us another number to call which just went to voicemail. In the end, we had to walk to the short stay car park, find someone who worked for the company & told them we couldn't get through & just wanted our car returned so we could get home. The guy was very apologetic & said there must be a network error & explained that in the office, they only have 1 job to do & that's answer the phones. He seemed very stretched as it was just him on his own most of the time. He had to radio through to the office for them to bring our car round, after standing there for almost half an hour. I'm hesitant to use these again as I don't mind paying extra for a quicker & more efficient service. But I feel I was let down on this occasion.
September 19, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Dear Fern,
Thank you for your honest review and for your continued custom. We are very sorry to learn that your latest experience did not reflect the faultless service you had previously received. The issues with communication and delays are not the standards we set for our partners. This matter has been escalated to the operator for investigation and corrective action. Your feedback is invaluable in helping us improve, and we sincerely hope to have the opportunity to regain your trust on a future occasion.
Customer Services
Simply Park
Staff were waiting for us and very…
Staff were waiting for us and very pleasant. On return the car was with us very quickly.
I had to pay the Gatwick terminal car park charge of £7 in both directions, which I wasn’t expecting.
August 17, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, Philip, for your kind review. We’re delighted to hear the handover and return went smoothly and that the team looked after you well.
Regarding the Gatwick terminal charge, this is a fee applied directly by the airport for all drop-offs and pick-ups at the terminal. We understand the Gatwick terminal fee can sometimes come as an unexpected extra — although it is highlighted on our website and in booking confirmations, we’ll continue doing our best to make this as clear as possible for our customers.
We really appreciate your feedback and look forward to helping with your next trip.
Customer Service
Simply Park
Very good service from drop off to…
Very good service from drop off to collection. Staff were waiting at the drop off point on departure and i only had to wait 5 minutes for the car on arrival.
August 22, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, Roberto, for your kind feedback. We’re delighted to hear the team were ready for you at departure and that your car was returned so quickly on arrival. It’s wonderful to know the service met your expectations, and we look forward to assisting you again on your future travels.
Customer Service
Simply Park
I have used Simply park and fly on many…
I have used Simply park and fly on many occasions, I’ve always been impressed with the service that I’ve received. The staff are always polite .
My vehicle has always been ready for collection on arrival . This is most important after a long day travelling. . I would recommend this company for your future parking booking .
August 9, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, Stephen, for being such a loyal customer. We’re delighted to know our team’s service and reliability have consistently met your expectations, especially when it matters most after a long journey. Your recommendation means a lot to us, and we look forward to welcoming you again on your future trips.
Customer Service
Simply Park
All went to plan- the chauffeur was…
All went to plan- the chauffeur was waiting for our arrival at Heathrow Terminal 2 and we had about 15 minutes wait for the car to be returned. All perfectly fine- no problems.
August 22, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, John, for sharing your experience. We’re pleased everything went to plan at Heathrow Terminal 2 and that your car was returned smoothly. It’s great to know the service met your expectations, and we hope to look after your parking again on future trips.
Customer Service
Simply Park
Absolutely faultless service
Absolutely faultless service. We weren’t kept waiting at any stage of the process. The drivers were friendly and helpful and even phoned us on our return to ensure a seamless pick up. Would thoroughly recommend.
August 22, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, Cate, for taking the time to share your experience. We’re so pleased to hear that the parking provider you booked through our site delivered such a smooth and friendly service, making your journey stress-free. It’s great to know everything went seamlessly, and we truly appreciate your recommendation.
Customer Service
Simply Park
Good value and no issues
I’m a regular customer and never had any issues with these guys (use 4-5 times per year). Drop off process is really simple and the car is always returned promptly.
August 24, 2025
Unprompted review
Reply from Simply Park and Fly Ltd
Thank you, Jessica, for being such a regular customer. We’re so pleased to hear that your bookings through Simply Park and Fly have always run smoothly, with easy drop-offs and prompt car returns. That's exactly what we aim for. It is great to know the service continues to meet your expectations, and we look forward to assisting with your future trips.
Customer Service
Simply Park
Do not book with this company- waited…
Do not book with this company- waited over 1 hour for them to pick up our car when we dropped it off. A further 40 minutes when we landed and then they arrived with a considerable amount of damage to our car. We have photos from when we left it to prove they were at fault. They refuse to answer our calls or emails! Thousands of pounds of damage. Reported to the police!
August 16, 2025
Unprompted review
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