Would have given 5 stars, but some of their tablets are huge. Why do they have to be so big when competitors do them smaller? There’s a Magnesium one I tried, might as well try and swallow my cat.
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Review summary
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I've been a customer of SS for many years for their glucosamine supplement. It's the first time that I've purchased marine collagen 1500mg but I'm disappointed with the size, shape and fishy taste of... See more
Company replied
I thought it was too good to be true, paying half price for these. I ordered two bottles at the cheaper price, but on receipt found they have a short shelf life which means I won't have finished them... See more
Company replied
I have requested that all orders stop as my 95 year old mother is overwhelmed with pills. They said, after several phone conversations and an inquiry, that they have discontinued all orders. BUT my... See more
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Company details
About Simply Supplements
Written by the company
Simply Supplements is one of the largest vitamin and supplements suppliers in the UK.
Today we offer over 300 different products including glucosamine, fish oils and CBD, direct to your doorstep with a Price Match guarantee to make sure you never pay more.
Contact info
Simply Supplements, PO Box 1330, PE2 2PW, Peterborough, United Kingdom
- 0800 988 0292
- customercare@simplysupplements.co.uk
- simplysupplements.co.uk
3.9
Great
55K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have been using Simply Supplements…
I have been using Simply Supplements for a number of years and have been very impressed with the level of service and the ease of use of their website. I have recently had a failed delivery (the fault of the delivery company EVRI). When flagged up to the Simply Supplements customer service team I was immediately dispatched a replacement order. What more could you ask for.
July 22, 2024
Unprompted review
I am a customer of this company
I am a customer of this company. I am very disappointed about this! A plastic on my shake vegan Protein so I will not buy anymore supplements! I took a picture but I can not put in here. Also I just send then a complaint to them but till now no answer...
June 28, 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to hear that you are not happy with your order. Unfortunately you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this.
We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I am sorry for any disappointment caused and we look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
Very large tablets that made me choke.
I placed a large order and purchased 3 months supply of supplements.
The service was good and my order arrived promptly.
Unfortunately I found the size of the tablets very difficult to swallow. I tried breaking them in half but it was no better. While trying to take the tablets they became stuck in my throat and made me choke a wretch.
I persevered for a week but I cannot continue.
I am used to taking tablets and I have never had this issue before.
The capsules are ok but the large tablets supplied are too big and quite daunting to look at.
The worst is the glucosamine sulphate, quite frankly they are ridiculous in size.
I have spent quite a lot of money and feel very disappointed. I also feel these tablets are quite dangerous and should be reduced in size.
I will now have to purchase a new order from a different supplier and I won’t be using simply supplements again.
June 8, 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to hear that you are struggling to swallow these tablets. Unfortunately you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this.
We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I am sorry for any disappointment caused and we look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
dissapointed
after using these pills for 2-3 weeks I found no benifit to my energy level, in fact i found i was more tired than usual ..I would advise seeking doctor advice before taking ..
They might work on some people but I found they did not work for me.
May 29, 2024
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
Supplements do usually take approximately six to eight weeks to be fully absorbed into the system. With all herbal products, it is a case of trial and error to see which product is best for you personally, as not everyone reacts to them in the exact same way.
If you ever wish to discuss other supplements which can complement the products you are taking, or any alternatives, then please do not hesitate to contact us at customercare@simplysupplements.co.uk and we will be happy to help.
Thank you for your valued custom,.
Kind Regards,
Suzie Hopkins
REPEAT ORDER SCAM ARTISTS
Staff seem very helpful on the phone.
I have a repeat order service and I track everything on a spreadsheet including next order dates. If I accumulate too many due to forgetfulness I update my spreadsheet and ring to update next despatch dates.
Yet, they continuously play the game of despatching repeat order items two or three months early, necessitating many phone calls.
This repeats itself many times over the years.
May 20, 2024
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for taking the time to leave a review.
I can see that you have been in touch with us via email also and our Customer Service team have responded to your queries.
Please be assured, we do not amend the dates of our Subscribe & Save orders unless they are requested by the customer, or if more than one order is due at a very close time, then they can be arranged to arrive in the same parcel to reduce deliveries.
I am sorry for any disappointment you may feel and if we can be of any further help please do not hesitate to contact us directly.
Kind regards,
Suzie Hopkins
Can't swallow these huge dry tablets
Can't swallow these huge dry tablets, they get stuck in the back of your throat, so cannot say whether they will work or not because I cant even swallow them.
May 18, 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to hear that you are struggling to swallow these tablets. Unfortunately you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this. We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I am sorry for any disappointment caused and we look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
Large plant sterol tablets
I’ve purchased the plant sterols for a long time and even though tablets were quite big I managed ok with them and hopefully they keep cholesterol lowered. However I’ve just purchased them again and unfortunately the tablets have increased in size making them very difficult to swallow. It’s a shame they’ve been altered as I feel unsure about using them again.
April 11, 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to hear that you are struggling to swallow the Plant Sterols. Unfortunately you have not left us any details to access your account so I kindly ask you to contact our Customer Service team so we can help you with this. We are contactable at customercare@simplysupplements.co.uk or by UK freephone 0800 988 0292. Our lines are open from 8am to 6pm, Monday to Saturday.
I am sorry for any disappointment caused and we look forward to hearing from you soon.
Kind Regards,
Suzie Hopkins
I ordered supplements 2nd of Feb
I ordered supplements Start of Feb, had not received them by Feb 15th, contacted company, they blamed the courier. Apologised for inconvenience asked if I still wanted products, which I found to be a very bizzare question. Asked for my Address and postcode again, which I gave and got no message of affirmation. By 18 of March still no supplements received, got back on to company, said they had not received my address details, which is totally untrue. I opted for payment return, which I received immediately. Also a trite message of "looking into the matter" I order online all of the time I have never come across such terrible customer service.
February 2, 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for your recent review.
I am very sorry to hear that you have been experiencing some difficulty with one of your recent purchases from us. Unfortunately, you have not left any customer details to enable us to follow this feedback up up, therefore we kindly ask that you contact us on customercare@simplysupplements.co.uk and we will be happy to look into this further for you.
I do sincerely apologise for any inconvenience or disappointment caused and thank you for your patience and co-operation.
Kind Regards,
Suzie Hopkins
delivery time was 2-3 working days,now…
delivery time was 2-3 working days,now 10 days is gone and not got my parcel
March 4, 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for your recent review.
I am very sorry to hear that you still haven't received your most recent order. Unfortunately, you have not left any customer details to enable us to follow this query up, therefore we kindly ask that you contact us on customercare@simplysupplements.co.uk and we will be happy to look into this further for you.
I do sincerely apologise for any inconvenience or disappointment caused and thank you for your patience and co-operation.
Kind Regards,
Suzie Hopkins
I ordered your 800mg Plant Sterols but…
I ordered your 800mg Plant Sterols but find the tablets enormous. I have never seen such big tablets. At my first attempt of swallowing one It got stuck in the back of my throat. A most unpleasant experience not to be repeated. The only way I can take these tablets is to crush them in a pestle and mortar. They don’t mix with water so I have to mix them into food. Even cutting them in half they are still too big!
February 26, 2024
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for your recent review.
I am very sorry to hear that you have been experiencing some difficulty with one of your recent purchases from us. Unfortunately, you have not left any customer details to enable us to follow this query up, therefore we kindly ask that you contact us on customercare@simplysupplements.co.uk and we will be happy to look into this further for you.
I do sincerely apologise for any inconvenience or disappointment caused and thank you for your patience and co-operation.
Kind Regards,
Suzie Hopkins
Quick delivery and reasonable price
January 29, 2024
Unprompted review
An excellent company & great customer care.
We have used this company for many years, always a quick, reliable & efficient service with good products. I recently order a large order by mistake ( I ticked the "repeat" box on an earlier order) & contacted the company. No quibble about returning the order and they even provided a Free Post address and refunded the money. An excellent company & great customer care.
December 14, 2023
Unprompted review
Disgusted by disgusting smell
The last bottle of Saw Palmetto tablets had a disgusting smell and made me feel nausious. I emailed a complaint and requested to send them back but was told "it was a shame I had a smelly bottle" and there was nothing I could do about it. Cost me over £19 and £4.69 to return the tablets which have been refused by the address to which they were sent. Will never deal with this company again.
December 7, 2023
Unprompted review
Ordered I item in error
Ordered I item in error. Returns free post label made available with no quibble and a refund offered although I chose to not to take it but to remain in credit for future purchases.
November 28, 2023
Unprompted review
cholesterol kit a waste of money
November 8, 2023
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for your recent review.
I am very sorry to hear that you have been experiencing some difficulty with one of your recent purchases from us. Unfortunately, you have not left any customer details to enable us to follow this query up, therefore we kindly ask that you contact us on customercare@simplysupplements.co.uk and we will be happy to look into this further for you.
I do sincerely apologise for any inconvenience or disappointment caused and thank you for your patience and co-operation.
Kind Regards,
Suzie Hopkins
Try other suppliers.
I have bought this product for many years without any issues. This latest batch is uncoated and as such is virtually impossible to swallow despite breaking them in half. They also cause terrible indigestion. I have persevered for as long as I can. I will not be continuing to try and use these or risk re-ordering.
November 7, 2023
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for your recent review.
I am very sorry to hear that you have been experiencing some difficulty with one of your recent purchases from us. Unfortunately, you have not left any customer details to enable us to follow this query up, therefore we kindly ask that you contact us on customercare@simplysupplements.co.uk and we will be happy to look into this further for you.
I do sincerely apologise for any inconvenience or disappointment caused and thank you for your patience and co-operation.
Kind Regards,
Suzie Hopkins
I ordered two tubs a years supply…
I ordered two tubs a years supply glucosamine 1500mg with vitamin c when they came I found I could not swallow them as they were much to big and with no coating but powerie so when asked for a review I gave them 1 star and explained why they got in touch and said they would send me a mailing bag to return the unopened tub and they would be getting in touch and would offer two tubs of another product of my choice they said the mailing bag would come in 3 days haha I bought a tablet crusher which cost me £9 but the tablets were too big and the crusher could not crush them even when I cut them in half I was so pleased that they intended to replace the tablets what a mistake still no mailing bag and I don't have much hope that it will ever come
October 30, 2023
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for your recent review.
I am very sorry to hear that you have had some difficulty in swallowing one of our supplements. We do entrust Royal Mail to deliver our returns packaging within 5-7 working days. We would like to get this resolved for you.
Unfortunately as you have not left any details I am unable to access your account details. I kindly ask that you contact us directly at customercare@simplysupplements.co.uk and we will happily assist you further.
Once again, please accept our apologies for any disappointment and inconvenience caused.
Kind Regards,
Suzie Hopkins
Glucosamine for dogs
I will not be ordering the glucosamine for dogs in the smaller capsules where I now have to use two instead of one and find them very difficult to empty as the powder seems to have been too tightly packed into the capsule. They also come in a much bigger container which is too much plastic.
October 12, 2023
Unprompted review
Reply from Simply Supplements
Good Morning,
Thank you for your recent review.
I sincerely apologise for any disappointment caused by the size of these capsules. This product has recently been reformulated and the previous dose per capsule has been shared across a serving of 2 capsules, and can be swallowed whole quite easily.
If you wish to return any unopened pots, please let us know and we will be happy to provide you with either our Freepost Address or send out a Mailing Bag in the post for you.
Our pots are recyclable plastic number 1, PET or PETE (polyethylene terephthalate) which is the most widely recycled option available. In addition to this the outer cardboard packaging is made from recycled waste and is biodegradable.
Please be assured that I will pass your comments on as feedback to the relevant department so that this can be taken into consideration, as we do value all customer feedback, whether this is positive or negative.
Once again, I do sincerely apologise for any inconvenience caused and if you do require any further assistance, please do not hesitate to contact us on customercare@simplysupplements.co.uk and we will be happy to help.
Kind Regards,
Suzie Hopkins
The most complete formula!
I think these multivitamins have the most complete formula I've ever seen. Well, the taste is not fantastic, but that's not an issue. I recommend them to anybody.
October 1, 2023
Unprompted review
AWFUL SERVICE
AWFUL SERVICE. This company used to be excellent but not now! After 4 weeks, my order still hasn´t arrived. The customer services agent has never apologised, he just told me that there have been issues with their transport company, that the courier couldn´t find my address (I live on one of the biggest roads in Barcelona), they´re moving warehouses, etc etc. I requested that they send a replacement which they apparently did a week ago but it´s not even been given to the courier according to the tracking. Disgusting service - I have today had to request a refund (which was not offered to me proactively as it should have been) but doubt I´ll get it. Incompetent management too as the below response from them is an absolute LIE!
As this is the case, the advisor that you spoke with didn't want you to have to wait any longer and he has already instructed the Accounts Department to issue you a refund
September 29, 2023
Unprompted review
Reply from Simply Supplements
Good Afternoon,
Thank you for getting in touch with us.
I am terribly sorry to hear that you have experienced an issue with your latest order and that due to the warehouse change we have been unable to get your parcel to you.
I completely understand that you have been patient with us and a replacement was already sent. It is unfortunate due to this change that we are unable to at this moment in time contact our team over in Madrid until Monday. As this is the case, the advisor that you spoke with didn't want you to have to wait any longer and he has already instructed the Accounts Department to issue you a refund and I can assure you that this will be completed and back in your account by the end of next week.
I have made sure to read over the email stream that you had with our advisor and can see that he did indeed apologise within these, I'm very sorry that you missed this and would just like to apologise again for any inconvenienced caused.
If we can be of any further help please do not hesitate to contact us.
Kind regards,
Suzie Hopkins
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