Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... See more
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Review summary
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Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... See more
Company replied
Great price compared to shop retail prices . Delivery very reasonably priced against others. On time delivery day wise, my only issue was with a 8.00 -18.00 time slot which meant we couldn't go out du... See more
Company replied
Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and... See more
Company details
Written by the company
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Contact info
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, United Kingdom
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4.7
Excellent
314 reviews
Hasn’t replied to negative reviews
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3 rolls of Duralay Timbercare…
Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm.
Great product at a good price, supplied promptly by Jamie and the rest of the staff.
Can’t recommend them highly enough.
December 2, 2025
Unprompted review
Highly recommend this company
Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and arrived by 8.30 the following morning. A shining example of customer service. 5 stars !
November 24, 2025
Great quality, fast delivery
Great quality underlay for our engineered flooring. Excellent next day delivery. Note that the rolls are very heavy, but once you’ve got them where you need to use them, they are easy to cut and fit.
November 24, 2025
Nearly 5 stars…..
Almost first class, easy ordering, keep well up to date and even arrived 2 days early. Would have been 5 stars but the delivery driver dumped the rolls of underlay at the front door in the rain and left. Didn’t even knock on the door…..
November 7, 2025
Good quality for the price
Easy to use and informative website. Ordering was simple and it arrived in a couple of days. The quality of the underlay I bought is good for the price.
October 28, 2025
Easy to order tracked speedy delivery…
Easy to order tracked speedy delivery and competitive prices.
October 27, 2025
30m² Ordered.
30m² Ordered.
Ordering was simple with good communications and delivery was prompt.
Our carpet fitter was very impressed with the quality of this underlay, now fitted it feels very comfortable under foot.
A quality product at a good price from an efficient
company.
September 30, 2025
Disappointed that delivery was not Royal Mail but Evri
So disappointed that the delivery service was not Royal Mail 48 tracked, as per order placed before 2pm. They actually used Evri - which is a nightmare for us.
Once I contacted the company = Simply Underlay, about the delivery they offered to cancel the order. Which is no resolution as customers need their goods.
The product received was in order.
September 30, 2025
Good prices quick delivery
September 25, 2025
Good quality underlay
Wanted good underlay for laminate and this came at a very good price. Came surprisingly quickly and was easy to track too.
October 1, 2025
The goods arrived ahead of schedule and…
The goods arrived ahead of schedule and invoice received immediately after placing the order.
October 3, 2025
Speed of service
I have always used Cloud nine underlay.
I used Simply Underlay to order two rolls of Cloud Nine Cumulus underlay and the next day the rolls arrived. What an excellent service. I would use this firm again and I highly recommend them.
October 1, 2025
The underlay had some lumps inside
The underlay had some lumps inside
Apart from that all good
September 5, 2025
STEVE INGRAM
EXCELLENT PRICES, ARRIVED BEFORE TIME, GOOD PRODUCTS, WILL DEFINATELY USE AGAIN
September 3, 2025
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