Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... See more
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Review summary
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Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... See more
Company replied
Great price compared to shop retail prices . Delivery very reasonably priced against others. On time delivery day wise, my only issue was with a 8.00 -18.00 time slot which meant we couldn't go out du... See more
Company replied
Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and... See more
Company details
Written by the company
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Contact info
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, United Kingdom
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4.7
Excellent
314 reviews
Hasn’t replied to negative reviews
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great product
great product - but we paid for 2 working day delivery - by the second working day it hadn't left the delivery companies warehouse...it did then in fact get delivered later on the 3rd day.
August 8, 2025
Reply from Simply Underlay
Thank you for your order and for taking the time to leave a review.
Your order was placed at 1pm on August 7th, after the 12pm cutoff time for same-day dispatch. This meant it was dispatched on the 8th, on the 2-working-day delivery service you paid for. The order was then delivered on the 2nd working day (12th August), as per the dispatch and delivery guidelines we set out on the website and checkout page.
However, we appreciate your feedback and will look to see if we can implement any more information to make it clearer for customers moving forward.
Underlay is bang on…love the dreamwalk…
Underlay is bang on…love the dreamwalk better than cloud nine…… any fing was deliverey….. paid next day delivery… n took 4.. or I wud av giv 5 stars.👍🏼
August 8, 2025
Reply from Simply Underlay
Thank you for your review. We're glad to hear you're pleased with the product.
Your order was placed on Friday the 8th August at 8am and we dispatched it the same day on the 1-2 working day service you paid for. It was then delivered at 9:39am on Monday 11th August, the next working day.
I hope that clears up any confusion regarding delivery timescales and we look forward to serving you again in the future.
Excellent service from Simply Underlay
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I found their prices were amongst the best on the Web. Can recommend Simply Underlay without hesitation and will be ordering from them again.
August 5, 2025
Reply from Simply Underlay
Thank you for your review. We don't currently operate a phone line but our staff are always on hand to answer queries quickly via email.
We hope to serve you again in the future.
From order to receipt
From order to receipt
Regular updates
Delivered on time !
Great Experience
First Class !
July 30, 2025
Reply from Simply Underlay
This is great to read, thank you for your review.
Great price compared to shop retail…
Great price compared to shop retail prices . Delivery very reasonably priced against others. On time delivery day wise, my only issue was with a 8.00 -18.00 time slot which meant we couldn't go out during that time. 4 hour slots would be better as other delivery companies offer. Not laid the underlay at the time of writing but checked it on the roll and it seems ideal.
July 29, 2025
Reply from Simply Underlay
Thank you for your review. We want to make underlay accessible to all, without the high street markups.
We understand the frustration with delivery, but the courier we use does not allow time frame bookings currently.
We hope to deal with you again in the future and are grateful for your business.
Reply from Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Reply from Simply Underlay
Two things we pride ourselves on, so it's really nice to read this review.
Reply from Simply Underlay
Thank you for your feedback. It's nice to hear you had a great experience and appreciate the quality of the product.
Reply from Simply Underlay
Thank you for your review. We're glad we lived up to our high standards.
Well worth the money
Well worth the money, carpet fitter was impressed also and said they are much better than the store products.
June 2, 2025
Reply from Simply Underlay
Thank you for your review. We pride ourselves on offering the best quality products at price points accessible for all, so you don't need to pay high street store prices.
fast delivery and product as described
delivery was quick but the driver seemed to know little english just pointing to my door, as i waited. i didnt know he was trying to tell me it was already inside my porch. product looks good and as described
June 3, 2025
Reply from Simply Underlay
Thank you for your review. We handpick only the very best products on the market, so we're glad you appreciated the quality.
Reply from Simply Underlay
Thank you for your review. We pride ourselves on both those things so it's nice to read this.
delivery very good
May 12, 2025
Reply from Simply Underlay
Thank you for your feedback. We're glad delivery was seamless.
Reply from Simply Underlay
Thank you for the positive review. We take pride in our service so it's nice to read this.
Reply from Simply Underlay
Thank you for your review. We're glad the product arrived safely and lived up to expectations.
Reply from Simply Underlay
Thank you for your review. We only stock the very best brands and products so it's good to hear it performed as expected.
Great price and speedy friendly delivery
April 2, 2025
Reply from Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Reply from Simply Underlay
Thank you for your review and kind words. The team appreciates it.
Product good quality and quick delivery…
Product good quality and quick delivery all for excellent price
April 7, 2025
Reply from Simply Underlay
Thank you for your review. Quality and value for money are what we pride ourselves on so it's good to see we lived up to expectations.
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