Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent service from Simply Underlay. Although they do not have a telephone service, my email requesting some advice was answered very quickly and in detail by a very helpful chap called Mike. I fou... See more
Company replied
Great price compared to shop retail prices . Delivery very reasonably priced against others. On time delivery day wise, my only issue was with a 8.00 -18.00 time slot which meant we couldn't go out du... See more
Company replied
Highly recommend this company, their own brand of 11 mm, SU Luxwalk is excellent for both tog and sound reduction. Excellent customer care, i needed a further two rolls asap, they were despatched and... See more
Company details
Written by the company
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Contact info
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, United Kingdom
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4.7
Excellent
314 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
always fast delivery and even the…
always fast delivery and even the delivery chap ( Damian ) was great and helpful
April 4, 2025
Reply from Simply Underlay
Thank you for your review. It's nice to hear good feedback about the couriers as they can be given a hard time.
Very good quality product
March 27, 2025
Reply from Simply Underlay
Thank you for your review. We only stock products we would be happy to have in our own homes, so you can always expect the very best quality.
Reply from Simply Underlay
Thank you for your review. We pride ourselves on our service and impartial advice so this is nice to read.
Reply from Simply Underlay
Thank you for your review. We pride ourselves on our curated product selection, with only the very best making the cut.
Well packaged and good delivery time
Well packaged and good delivery time, I am glad that you use Royal Mail as is so much more reliable than Evri, thank you
March 31, 2025
Reply from Simply Underlay
Thank you for your review. Royal Mail have proven to be extremely reliable for us, so we're glad to read this review.
Reply from Simply Underlay
Thank you for your review. We're glad we lived up to our own high expectations.
I didn’t get the joining tape I ordered…
I didn’t get the joining tape I ordered that cost me £23. Other than that underlay arrived quickly.
March 5, 2025
Reply from Simply Underlay
Hi Laura.
We're disappointed to read this review as we had no idea you hadn't received your tape and have no correspondence from yourself notifying us of this. The tape is packed in the outer bag of the underlay for ease of transport, so they can slip around during shipping. If you've yet to install your underlay, you will likely find them as you unpack it.
If you have definitely not received your tape, please contact our customer service team and we will of course send you out replacements or refund you.
Quick delivery and the door strip we…
Quick delivery and the door strip we bought looks great.
March 3, 2025
Reply from Simply Underlay
Thanks for taking the time to leave a review. We're pleased to hear your order arrived quickly and that the door strip looks the part.
Great service and value
Great service the underlay was delivered on time. Good quality underlay and great value from simply.
March 7, 2025
Reply from Simply Underlay
Thanks for your review. Great to hear the underlay arrived on time and that you're pleased with the quality. We’re committed to offering the best products at the most competitive prices.
Reply from Simply Underlay
Thanks for your review. We're pleased to hear the ordering process was smooth and that you're happy with the quality.
Reply from Simply Underlay
Thanks for your review. Great to hear everything was straightforward and that your queries were handled quickly. We appreciate your support.
Great value and service
Perfect delivery, perfect product £200 cheaper than my previous quote!
February 24, 2025
Reply from Simply Underlay
Thank you for your review. We're glad to hear everything was spot on and that you saved £200. We work hard to keep our prices fair and accessible, without the usual high street mark-ups.
Superior underlay at competitive price …
The Treadaire underlay arrived promptly from Simply Underlay and was at a very competitive price, less than half the cost of the carpet showroom. The underlay appears to be of excellent quality, but only time will tell. The tape that I ordered at the same time, went missing during transit but Simply Underlay sent a replacement without qualms. I would not hesitate to order from them again.
February 6, 2025
Reply from Simply Underlay
Thanks for your review. We're glad to hear the underlay arrived promptly and that you were happy with the price and quality. We apologise about the missing tape (these things can happen with the courier), but we're pleased we could get a replacement out to you quickly.
Quick delivery and easy returns process, would recommend company
Made large order which was delivered in expected time frame. Had over ordered and after emailing customer services, easy instructions to return extra and was refunded the following day.
Would have like to discuss the best underlay to order at the beginning but there no longer seems to be telephone number to speak to a real person.
February 20, 2025
Unprompted review
Reply from Simply Underlay
Thanks for your review. We're pleased to hear your order arrived on time and that the return and refund process was straightforward. While we no longer offer phone support, our team is always happy to provide expert advice by email before you order.
Order experience
Easy to place an order. Correct material delivered. Originally Informed underlay would be delivered on a Monday. Confirmation came that underlay would be delivered early, on the Friday. It didn't arrive. Further confirmation was received that it would be delivered on the Monday, which it did. Cost me a day at home.
The underlay has a violet backing on one side and a mesh backing on the other side. I cannot find on the Simply Underlay website any instruction as to which side goes down. I'm assuming violet.
Generally pleased.
February 5, 2025
Reply from Simply Underlay
Thanks for your review. We're glad to hear you're pleased overall with the product and service.
We would like to apologise for the delivery confusion — we understand how frustrating that can be and will ensure we follow up with the couriers.
The violet side should be laid down on this underlay. We will update the product page accordingly.
Probably the best after sales service I…
Probably the best after sales service I have ever experienced!
February 10, 2025
Reply from Simply Underlay
Thanks for the kind words. We take after-sales service seriously, so it’s great to know it made a difference.
Fast efficient delivery not used…
Fast efficient delivery not used underlay yet but seems good quality
February 5, 2025
Reply from Simply Underlay
Thanks for your review. We're glad delivery was fast and you're happy with the quality of the underlay.
Slight mix-up with the delivery
Slight mix-up with the delivery. Was originally scheduled for the Monday and then I got a msg Wednesday of the previous week saying it would be delivered on Thursday. Waited in all day and it wasn’t delivered until the following day.
February 5, 2025
Reply from Simply Underlay
Thank you for your review and feedback. We're going to follow this up with the courier as it's not what we expect for what they charge us.
Great company,
The price was a lot cheaper then carpet shop .the same make for half the price
February 4, 2025
Reply from Simply Underlay
Thank you for your review. We offer all the major underlay brands without the overheads, which means we can pass on the savings to our customers.
Good choice and easy to navigate website
February 4, 2025
Reply from Simply Underlay
Thank you for your review. It's nice that our hard work on the website and product curation has been noticed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.