Simpson Millar - Leeds Reviews 234

TrustScore 5 out of 5

4.8

39 St Paul's Street, LS1 2JG Leeds, England, GB


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Rated 5 out of 5 stars

I first contacted Simpson Millar regarding an injury case. My case was taken on by Shazia Ahmed. I found Shazia to be excellent and very professional. She was always available when needed and advised... See more

Company replied

Rated 5 out of 5 stars

Louise Johnson handled my claim, it was clearly explained to me what each stage entailed, and she was very easy and pleasant to talk to on the telephone. I was notified as soon as she received any... See more

Company replied

Rated 5 out of 5 stars

From Gillian Sue Anstruther.. Thank you for all the care.. support & professional conduct throughout my claim.. Georgina ( nee Emsley) now Reid has been exceptional all the way through it.. She's trul... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Simpson Millar and in particular Paul Stevens. I had severe food poisoning at an all inclusive resort in Mexico nearly 5 years ago. The well known tour operator procrastinated fo... See more

Company replied


Company details

  1. Law Firm
  2. Lawyer
  3. Legal Services
  4. Personal Injury Attorney

Written by the company

We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education. We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.


Contact info

  • 39 St Paul's Street, LS1 2JG, Leeds, England, United Kingdom

  • 01138 810 633

4.8

Excellent

TrustScore 5 out of 5

234 reviews

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Rated 5 out of 5 stars

Employment case dealt by Nicola Roberts (Leeds)

As soon as my case was taken by Nicola Roberts she kept me updated and had my case progressing quickly. Could not thank her enough. She kept me informed ans was pleasant to deal with during a stressful case.

November 28, 2022
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Reply from Simpson Millar - Leeds

Hi Manisha,

Thank you so much for kind words. The team are passionate about quick and clear communication, and it looks like you got exactly that, which is fantastic, thank you for sharing. Trusting someone with a problem like this is tough, we’re just thrilled that you chose Simpson Millar.

All the best in the future,
The Simpson Millar Team

Rated 5 out of 5 stars

I would like to thank Simpson Millar…

I would like to thank Simpson Millar and in particular Paul Stevens. I had severe food poisoning at an all inclusive resort in Mexico nearly 5 years ago. The well known tour operator procrastinated for all that time, hoping we would give up. Paul persevered with the claim and put a lot of effort and hard work into getting us compensation which finally came through this month. Thanks Paul, job well done.

December 8, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi Karon,

What you had to endure was terrible and not something you should expect to happen on your well deserved holiday. Paul will be so pleased to hear of your feedback, so thank you for sharing. I am glad we were able to get you the compensation you deserve. I really hope your future holidays are much more enjoyable.

All the best,
The Simpson Millar Team

Rated 5 out of 5 stars

Employment issue

I had an employment issue that I needed help with. I needed someone with professionalism and expertise. I had a solicitor assigned to me, his name was Balal Qaser. This man took me through all of the steps to resolve this problem. He kept me in the loop all the way and always answered my emails,wether they were relevant or not. He was very respectful and professional in his manner and got me a good result. He is a credit to his employers and I would recommend his service's to anyone that has employment issues. Thanks Balal,top man. A Smith.

November 19, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi Andrew, That is great to hear such great feedback. We are really glad that not only was Balal able to help you but that you were so impressed by the service that he provided. I will make sure that I pass this on and thanks for taking the time to leave a review. All the best Chris

Rated 2 out of 5 stars

What a badly organised conveyancing…

What a badly organised conveyancing department. The service we received was diabolical.
We wanted a simple conveyancing, no chain, no complications.
We were passed between 6 conveyancers over 3 months before finally getting someone who knew what they were doing.
For weeks we were fobbed off and ignored. Staff were going to ring back but never did. We spent 2 days of our holiday trying to talk to someone/anyone. The poor people on reception must have been totally bombarded, I am sure we weren’t the only ones.
Our saving grace came in the form of Neelam Shah who went back to the beginning and sorted out all the mess the others had left.
We were so grateful to her as we were getting so tight on time and did not have time to appoint an alternative conveyancer.
If you do have need to use this company, ask for Neelam Shah

November 11, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi Bob, We are really sorry about this. Sadly, we were impacted by severe capacity challenges for a very short time within our conveyancing team, and unfortunately, this affected our ability to live up to the high standards you should have expected. The service levels have since been restored, but we totally understand this won't help you now, although we're pleased that in the end Neelam was able to help you and complete your matter.

We want to improve our service, so please send your feedback to Reviews@simpsonmillar.co.uk with your full name and file reference so we can learn from this.

Many thanks

Chris

Rated 5 out of 5 stars

Fabulous service!

Fabulous service from Simpson Millar especially Simon Lomax. Always, available to answer any queries and everything about the process was explained clearly and in a way we could understand. Of course, the best outcome was that we won the claim!!

November 25, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi there Gill,

Simon and his team are wonderful aren’t they? Thank you so much for the lovely feedback, it’ll mean the world to them; they’re obsessive about quick and clear communication, and it looks like that really came through, thank you for sharing. We’re thrilled that you chose Simpson Millar to represent you, it was a pleasure.

Best wishes,
John & the Simpson Millar Team

Rated 5 out of 5 stars

Highly recommended

Simpson Millar handled a Protective Payment Award Claim for me after I was made redundant. They handled the claim swiftly and kept me in formed of everything that was happening. The claim was concluded within 12 months and I received more than I expected to. Nicola Roberts was fantastic and I would highly recommend her for these claims.

November 17, 2022
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Reply from Simpson Millar - Leeds

Hi Helen, We're really glad that the team and in particular Nicola was able to help and get you the outcome that you wanted. Thanks for leaving such a great review. All the best Chris

Rated 5 out of 5 stars

Nicola was very helpful all the way…

Nicola was very helpful all the way through, this has been a very easy process. I’ve worked in claims before and know how difficult it can be. Would 100% recommend I did very little work and was rewarded £2100. Nicola has been great from start to finish, thank you!

November 14, 2022
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Reply from Simpson Millar - Leeds

That's great to hear Adam. I am glad that we were able to help you and that you're happy with the outcome that you received. All the best for the future. Chris

Rated 1 out of 5 stars

Worst Company Ever

DO NOT USE THIS COMPANY!!! This company is the worst company that I've ever dealt with... This company will cause you stress and other mental health issues. Their customer service is non existent, they do not answer telephone calls, they do not respond to emails. Please scroll down the list and read other people's reviews... Do yourself a favour and look elsewhere if you want a solicitor to deal with the buying or selling of a property!!!

November 3, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi there,

We set high expectations and we fell short of those, and for that, we’re sorry. For a short period, we were impacted by capacity challenges, and sadly those issues impacted how well we communicated with you. We want to learn from this experience so we can prevent it from happening again, so we’d encourage you to send your feedback to Reviews@simpsonmillar.co.uk with your full name and file reference so we can look into this.

Best wishes,
Charlotte & the Simpson Millar Team

Rated 5 out of 5 stars

Excellent service throughout.

My case has just concluded and i would like to say what a pleasure it has been to be represented by Simpson Millar. I would like to say thank you to Simon Lomax and Charles Bloomer in particular, they have worked extremely hard on what has been a long drawn out case due to the other party being unresponsive and simply difficult at every stage. Simon kept me updated throughout the process and was on hand to answer any questions/explain the process. I would like to thank Simon and Charles for the commitment and dedication. I would highly recommend Simpson Millar. Thank you once again.

November 3, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi Nicola,

Thank you so much for the glowing feedback! We’ll pass this on to your case team, I know they’ll be thrilled with your review. I am so glad that Simon and Charles we able to help you throughout the proceess. Should you ever need legal help again, we’d love to work with you.

Best wishes,
Charlotte & the Simpson Millar Team

Rated 1 out of 5 stars

Find another competent solicitor

I instructed Simpson Millar back in May all was ok until they closed the conveyancing department, they instructed me 3 different solicitors in 2 weeks the last one was Zakia Razzaq, no work was carried out in 5 weeks my buyer was unhappy and I could not continue with this company, I would advise anybody who has been handed over to a solicitor to get out now, they will not complete your work they will tell you they are working on your file
I was told many times that my file was being looked at and nothing had been done
You may end up losing your purchase or sale, I have now instructed a new solicitor who is working hard to pick up the mess they have left behind, I also felt I could not trust this company to handle the large money transactions or that I would be able to reach somebody on exchange and completion dates, this company is a shambles

November 2, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi there Dee,

We set high expectations of our service; your experience falls far short of that, and for that we’re sorry. As you’ve probably seen, we were impacted by some severe short-term capacity issues and consequently, we couldn’t maintain our usual high standards of communication. Those capacity challenges have since been resolved, but we appreciate that’s of small comfort to you now. We want to do better, and we want to learn from this experience, so we do encourage you to send your feedback to Reviews@simpsonmillar.co.uk with your full name and file reference so we can investigate this. We hope your transaction goes smoothly.

Thank you,
Charlotte & the Simpson Millar Team

Rated 1 out of 5 stars

Simpson Millar very poor service

I engaged Simpson Millar to carry out conveyancing for the purchase of our next house. The 1st conveyancer left the business without warming, the current conveyancer has been impossible to reach for the past two weeks ignoring email & phone messages. Deadline for exchange of contracts passed yesterday, still no contact. Appalling level of service for such an important matter affecting peoples lives, the level of service has impacted all concerned in the chain.

November 1, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi David,

We’re really sorry that your experience didn’t live up to the high expectations we set for ourselves, and those we set for you. For a short period, we were impacted by capacity problems, and those issues affected how well we communicated with you, and with others. I have forwarded your emails to the relevant team who can hopefully help you as soon as possible.

We hope your transaction gets completed smoothly.

Best wishes,
Charlotte & the Simpson Millar Team

Rated 5 out of 5 stars

Conveyancing - Jamuna Rajah

My conveyancing solicitor was Jamuna Rajah. She worked so hard to meet our very tight completion deadline. She had no assistant at the time and a lot of other cases to manage. Her level of expertise are unquestionable and she was happy to explain complex matters in detail. I would not hesitate to recommend Jamuna Rajah to any future clients and I am very happy with the service I have received from Simpson Millar. Thank you again.

September 12, 2022
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Reply from Simpson Millar - Leeds

Hi Carol,

Thank you so much for the glowing feedback! We’ll pass this on to your case team, I know they’ll be thrilled with your review. They’re set on making the legal journey simple for clients, which is essential throughout a complex case like yours.
Should you need help in the future, we would be happy to help!

Best wishes,
Charlotte & the Simpson Millar Team

Rated 5 out of 5 stars

Well done

Really pleased with how this difficult situation was handled by
S/M.
Hannah constantly kept in touch
to make sure everyone knew what was happening.

October 18, 2022
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Reply from Simpson Millar - Leeds

Hi Keith,

Thank you so much for the excellent feedback! We’ll pass this on to your team, I know they’ll be thrilled with your review, they work hard to make your journey through a difficult situation as smooth as possible for you. Should you ever need legal help again, we’d love to work with you.

Best wishes,
Charlotte & the Simpson Millar Team

Rated 1 out of 5 stars

Don't use their conveyancing service

Agreed the sale of a property in June. Simple exchange, buyer is not in chain!! Still not complete or no completion date set. You will never get to speak to your solicitor and will find it very difficult to get a response via email. 4 months later I am completely in the dark with what is happening with my case. There simply is no one in the company to turn to. All you get is a switch board who will 'pass' the message on and request a call back. This has never happened. I am going to engage another solicitor this week to complete my sale.

October 18, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi there,

We set high expectations for ourselves, and we set the same expectations for you – we fell short of those, and for that, we’re sorry. For a short period we were impacted by capacity challenges, and sadly those issues impacted how well we communicated with you. Those issues have since been resolved, but we appreciate that will be of small comfort to you now as you have been waiting for 4 months. We want to learn from this experience so we can prevent it from happening again, so we’d encourage you to send your feedback to Reviews@simpsonmillar.co.uk with your full name and file reference so we can look into this.

Best wishes,
Charlotte & the Simpson Millar Team

Rated 5 out of 5 stars

Brilliant Work by Simon Lomax & Tom Yarrow

Instructed Simpson Millar to deal with a complex holiday sickness claim.
Simon Lomax was relentless with this claim and with the assistance of Tom Yarrow at a court hearing not only justice was delivered but also compensation.
Very grateful to Simon and all the team & Simpson Millar. Highly recommended!

October 10, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi Simon, thank you for taking the time to leave a review. I'm glad that the team were able to deal with your complex case in a professional manner and give you the support you required. Best wishes, Charlotte

Rated 1 out of 5 stars

Deal With Simpson Millar Conveyancing At Your Own Peril

I am not too sure where we would stand by writing about the details of our treatment by Simpson Millar Conveyancing. I would really like to tell you the whole story and name names but we cannot afford to become involved in any kind of legal proceedings. In fact, even if I felt secure enough to relate the events, you wouldn't believe them because they are, quite frankly, implausible. Stating the objective facts, we lost everything in terms of buying a house and securing the long term future of our extended family. We are now stuck in (unnecessarily expensive) rented accommodation and my mother has been forced into a Care Home expressly against our wishes. If we had the financial resources, we would begin a legal case against them (which is a joke within itself). When the same thing happens to you, DON'T even consider using the Legal Ombudsman- they will waste your time for a year and, then, merely side with the Solicitor (ultimately, it is akin to someone laughing in your face due to you being absolutely powerless). Instead, please do heed my warning; deal with Simpson Millar Conveyancing at your own peril. We wish to God that we had read the relevant reviews below beforehand.

October 18, 2021
Unprompted review
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Reply from Simpson Millar - Leeds

Hi Richard,
We set high expectations for ourselves, and we set the same expectations for you – we fell short of those, and for that, we’re sorry. For a short period, we were impacted by capacity challenges, and sadly those issues impacted how well we communicated with you. Those issues have since been resolved, but we appreciate that will be of small comfort to you now. We want to learn from this experience so we can prevent it from happening again, so we’d encourage you to send your feedback to Reviews@simpsonmillar.co.uk with your full name and file reference so we can look into this.

Best wishes,
John & the Simpson Millar Team

Hi Richard,

Thank you for providing an update. For our team to contact you we need to receive your full name and file reference at Reviews@simpsonmillar.co.uk so that we can allocate the correct help to provide you with an update.

We hope to be able to help you as soon as possible.

Best wishes,
Charlotte & the Simpson Millar team

Rated 1 out of 5 stars

Don’t go anywhere near Simpson Millar

Don’t go anywhere near Simpson Millar, their service is absolutely appalling. They don’t care about you as a client. Their communication skills are below nil! I tried to get a house sale through with them which started end April, they were slow and uncommunitive. They kept asking me the same questions and then didn’t pass these onto my buyers solicitors. I emailed them and they never got back to me. I rang them and they never got back to me, in fact in the end the receptionist was incredibly rude and refused to give me either of the people who were suppose to be sorting out my case and refused to give me an email address. My estate agent tried to get hold of them as did the buyers solicitor with no joy. I was suppose to exchange this week, but have had no response even though I have rung them everyday and emailed two or three times a day. They have caused me so much stress and anxiety I have now instructed a new solicitor and just hope that I can get to exchange and completion with them. They treated me very badly so please avoid avoid avoid!!!!!

October 7, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi Elizabeth, I'm sorry that you are disappointed with the experience you have had. Can you email Reviews@simpsonmillar.co.uk with your full name and file reference and I will try to find an update for you. Best wishes, Charlotte

Rated 5 out of 5 stars

Sampson Millar is an extraordinary…

Sampson Millar is an extraordinary team.
Nicola Roberts followed my case with a positive outcome.
Very efficient and reliable.

October 6, 2022
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Reply from Simpson Millar - Leeds

Hi Andrea, Thank you for taking the time to leave a review. I am glad you were happy with the service of the team and will make sure that Nicola receives your feedback. Best wishes, Charlotte

Rated 5 out of 5 stars

Trustful Ownest Service

Trustful Ownest Service
Thank you
Attila

October 5, 2022
Unprompted review
Simpson Millar  - Leeds logo

Reply from Simpson Millar - Leeds

HI Attila, thank you for taking the time to leave a review. I'm glad you had a good experience. Best wishes, Charlotte

Rated 1 out of 5 stars

Worst firm ever!

My case has been with the firm since July, close to completion and since august been ghosted. No response at all, my solicitor left the firm and I was not even notified until last week and no updates at all. Can’t reach the “direct numbers” no response to emails or voice mails. The vendor’s deadline is near and we might end up losing our first home! Absolutely appalled by the service, complete lack of professionalism! Biggest mistake I have made selecting this firm for my conveyancing services!

October 5, 2022
Unprompted review
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Reply from Simpson Millar - Leeds

Hi Sayantani, I'm sorry to hear that you have experienced service as you describe. Can you email Reviews@simpsonmillar.co.uk with your full name and file reference so that I can allocate your query to the correct place. Best wishes, Charlotte

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