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Sincera Insurance Reviews 

796
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 494 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease, particularly highlighting the straightforward claim process. Many people appreciate the remarkably fast response times, with claims often approved within hours or a few days. Consumers also highlight the swiftness of reimbursements, with funds often reaching bank accounts within a few days. Reviewers frequently commend the user-friendly online platform, making the submission of claims very simple and clear. This positive experience leads many customers to express their intention to use the company again and recommend its services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its swiftness, efficiency, and ease of... See more

Claim

Customers consistently note positive experiences with claim, highlighting the process as easy,... See more

Response time

Clients share positive opinions on response time, with many reviewers expressing satisfaction with the speed... See more

Refund

Users describe positive interactions with refund, often highlighting the speed and efficiency of the process.... See more

Payment

Customers had positive experiences with payment, noting that approval and payment processes were very fast.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's been a really unexpected, good experience. We had a plastic cover of a rear wheel of our Seat Ibiza lost/stolen, and the renting company charged us 100€ for such piece (it maybe could cost 30 the... See more

Rated 5 out of 5 stars

This insurance company were excellent. Easy to contact. Online claims form was simple to complete and no problem uploading documents. (Claimed €152 for a lost/stolen hubcap, crazy charge by car rental... See more

Rated 5 out of 5 stars

I don't usually write reviews, but this time I have to praise the professionalism of your company. I've got the respond to my complaint surprisingly fast, without any additional negotiation or proof... See more

Company replied

Rated 5 out of 5 stars

Oh my God, I just came back from vacation in Crete, Greece. I had to submit a claim, for scratches on the rare bumper. I proceeded as suggested from their platform, which apropos is rather transparent... See more


Company details

  1. Insurance Company

Written by the company

We are committed to protecting your financial and emotional well-being by ensuring that you have a hassle-free car rental experience and feel safe with our Full Coverage insurance product. We are a licensed insurance company and operate in the countries of the European Union and European Economic Area. We cooperate with car rental platforms in offering our Full Coverage insurance product together with car rental reservations.


Contact info

5.0

Excellent

TrustScore 5 out of 5

796 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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5.0

All reviews

(796)

789 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Claim application straight forward. Kept up to date. Had a formal complaint in against Drivalia car hire as damage not done by me but Sincera covered every penny. Would definitely recommend them. Excellent company.

June 2, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.

Rated 5 out of 5 stars

Claim settled 1 day after submitting

Claim settled 1 day after submitting, no issues around details / information provided. So pleased that matters not drawn out with we need this and we need that information etc !!! The events of the incident were traumatic enough with out any subsequent hassle about the claim. Decision swiftly made to pay the claim with timescales of when will receive funds.
Can only praise Sincera for there processes and promptness in settling the claim.THANK YOU from a very satisfied customer.

June 2, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Minor damage experience

We had a car rental company claiming that we scratched bottom of the front bumper, almost invisible claim. We had to pay on the spot but with full coverage we submitted the claim to sincera with all requested documents and got refund within couple of days in full, no questions asked.

May 26, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.

Rated 5 out of 5 stars

Great service

Great service

May 27, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your kind words! We’re glad you had a smooth and positive experience with Sincera Insurance.

Rated 5 out of 5 stars

Choose Sincera Insurance for more reassurance

When I received the invoice for the damage, I was shocked. It was a large amount, and I was unaware that I had caused this damage, or that it might already have been applied. I submitted the claim assuming it would most likely be rejected because I had no idea how the damage occurred. Submitting the claim was very easy and straightforward. The communication was quick and clear. And I received a quick response that the amount would be paid out. The payout was also very fast. I am very happy that I chose this insurance!

May 29, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Reliable and fast with claim approval.

Rented a car from Discovercar. At the drop off found out a scratch on the car. Submitted the claim and it got approved in 2 days. Happy with the service.

June 1, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Reliable company with great service

Good product/offer, correct and prompt handling of claim in simple easy way online, fast payment - cant be better!

June 1, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Excellent experience

I don't usually write reviews, but this time I have to praise the professionalism of your company. I've got the respond to my complaint surprisingly fast, without any additional negotiation or proof. I simply filled the form with all requested files and in two working days I had the full refund in my bank account.
Thank you very much, you are really a role model for others!

June 1, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Very easy and straightforward proces…

Very easy and straightforward proces and my claim was processed within a few days!

One feature that would be nice to add is to have the forms remember your input. In my case I found out I missed one document and I needed to redo everything a couple of days later. Other than that: great!

May 24, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Great service

After having a bad experience with the rental company, these guys have really saved the day. The rental company charged me incorrectly splitting the bill into two payments and also failed to provide me with photos. So I assumed this claim wouldn’t be straight forward. I was wrong I submitted what proof I did have and they reviewed within two days approving my claim. Very happy will definitely use again.

May 29, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.

Rated 5 out of 5 stars

They managed to reimburse an unfair…

They managed to reimburse an unfair payment made by the rental company Automanía, which I don't recommend at all. They are very efficient.

May 18, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.

Rated 5 out of 5 stars

Fast and kind

Fast and kind, fair service. Thank you very much.

May 28, 2026
Unprompted review
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Reply from Sincera Insurance

Thank you for your feedback! We’re happy to hear that your claim was handled quickly and efficiently.

Rated 5 out of 5 stars

After having been treated so badly by…

After having been treated so badly by the Italian car rental company Noleggiare Srl, Sincera Insurance took the case further and I got paid two days after I filed the claim. Thanks to Sincera, stay away from Noleggiare.

B. Felix

May 28, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for sharing your experience! We know unexpected rental charges can be frustrating, so we’re really glad we could step in, handle the claim smoothly, and help you recover the amount quickly.

Rated 4 out of 5 stars

A part of money

Even though we had problems with the people we rented the car from, this insurance company helped us recover some of the money. However, read any “small print” carefully because the entire taxi fee is not reimbursed as it says in large print with a maximum of €300 (as it says somewhere in the document)

March 7, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Quick response and approval

When I returned my car, there was a scratch on the front part of the car. I reported it to sincera with details of what I had been charged and evidence of the scratch, and it was all approved within 2 days. Very happy with the service. Thanks very much.

May 25, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your review! We’re sorry you had to deal with damage during your rental, but we’re very glad we could make the claim process quick, smooth, and stress-free.

Rated 5 out of 5 stars

Quick, efficient, service

Quick , friendly, efficient service. The well designed web site makes it easy to submit a claim. Mine was settled within three days of submission

May 28, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Hired car from DiscoveryCars platform…

Hired car from DiscoveryCars platform with full coverage. Had a small bruise on whell which I reported to Sincera. Super fast confirmation after 2 days! No problems, no additional questions. I would heartily recommend it!

May 28, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Very easy to fill claim report

Very easy to fill claim report, fast answer. Truly the best recommendation 👌

May 28, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

Rated 5 out of 5 stars

Great company

Great company!

Great customer service quick response and very helpful staff.
The website for claiming is very easy to use and quick to upload all documents.

Thank you and highly recommended!

May 28, 2026
Unprompted review
Sincera Insurance logo

Reply from Sincera Insurance

Thank you for your feedback! We’re glad the online claim process was clear and easy to follow, and that everything was handled quickly once the documents were submitted.

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