Singer Machines Ltd Reviews 320

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the products, often finding replacement parts for very old machines, which allows them to continue using their beloved equipment. The website is consistently praised for being easy to navigate, clear, and providing all the necessary information to make informed choices. The ordering process is described as straightforward and quick, with many appreciating the efficiency of finding and purchasing items. However, some people were dissatisfied with the delivery service, experiencing issues such as delayed or undelivered items, and poor handling of packages by couriers. There were also concerns about packages being left exposed to weather or in unsecured locations, and high shipping charges for small items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the good selection and reasonable... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of website navigation... See more

Website

Reviewers highlight positive aspects of the website, consistently praising its ease of navigation and... See more

User experience

Customers had positive experiences with the user experience, frequently highlighting the ease of navigation... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising the delivery service as "second... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service was excellent both on the phone and via email. I was delighted to be reassured that the faulty foot pedal speed controller for my much-loved 44 year old Singer sewing machine coul... See more

Rated 5 out of 5 stars

I had looked around the Internet at various machines. Singer Machines Ltd was excellent with regards to pricing. The website had all the information that I needed to make an informed choice. At checko... See more

Rated 5 out of 5 stars

Extremely pleased with this company, ordered some parts on the Friday opted for Evri delivery, items delivered on the Sunday. Parts now on my sewing machine now back sewing. Communications appea... See more

Rated 5 out of 5 stars

Singer Machines Ltd is my go to for accessories and parts for my Singer Serenade 30 sewing machine which is over 30 years old. Recently purchased Singer slant shank even feed/walking foot. Easy to us... See more


Company details

  1. Sewing Machine Store

Written by the company

Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

320 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

THE BEST star rating I give is more then 5*******

I’ve also rated you 5 stars with a review on google,😊 but to me you deserve more then 5 stars, excellent service and lovely caring very helpful shop workers…
.I’ve ordered many times from you before and everything has been great, quick delivery, well made items i thank you so much for your reliable excellent service.

I had so much trouble when I ordered a item from another company and I lost work and money waiting for them to sort out a item to which they had sent me the wrong part for my singer confidence 7470 machine, I sent emails and what’s app messages with photos of the the wrong item they had sent me…and I also phoned them but I wasn’t getting anywhere until I decided to send the wrong item back to them which I had to pay p&p for their mistake and I’m still waiting for my refund🙄🙄😡 3weeks on…🤨😠🤔 Not a Happy Hoppy Sewing Bunny 🐰😡 they are inconsiderate/rude and ‘No Sorry” apology for losing me time and money…. and still not got the part for my sewing machine so still no work or money until I receive the part ‘oder’ I want from SINGER MACHINE Ltd…

I will now ‘NOT or EVER SHOP” with the company that I had the bad experience with….. their part name being Coul- - - 🙄😡
The only company I will now order or use is “SINGER MACHINE Ltd….they are the best, I’ve never had a problem with them, they are so polite and very helpful /honest/reliable etc…..so its a BIG BIG Thank You from me!
One Happy Hoppy Hip Hop CUSTOME!
Keep up the good work!!!

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

Easy ordering process and great warranty

Easy ordering process. Good price in that it includes a 10 year warranty. Excellent in that it is free next day delivery. Have always had singer sewing machines in the family as my great grandfather was a singer sewing machine rep. My present singer capri machine has just broken down after 47 years.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

What a great website

What a great website, they have everything. I love the overcaster foot I recently bought, which didn't come with my machine. Just ordered some more needles, delivery is good too.

October 14, 2023
Unprompted review
Rated 5 out of 5 stars

Same price as Amazon sale price

Same price as Amazon sale price. More information with Singer and made decision easier and I got free scissors worth £30. I'm very pleased and so will my granddaughter be. Arrives tomorrow free delivery.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

So easy to find spare part

So easy. I emailed with a request for information on the part I needed to replace on my Singer sewing machine as it is 60 years old. Within 2 hours I received a reply with a link for the part I needed. Easily ordered and expected delivery today. Fantastic service. Thankyou Stephen.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Checkout was easy

Checkout was easy, price was less on manufacturers website than other selling the same item. I cannot comment on the item its self as it has not been recieved yet, but as it is from this very old established company I'm sure it will last as long as the one that was on the press when I bought it (first time I have had to replace in 6 years). WELL DONE SINGER

October 4, 2023
Unprompted review
Singer Machines Ltd logo

Reply from Singer Machines Ltd

Thank you.

Rated 5 out of 5 stars

My Singer Treadle Machine.

My Singer Treadle Machine was bought in 1942 by my Mum, I still use it. I hoped I could get spares to keep it going, and now I can. Thank you

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

The grip that holds the needle in on my…

The grip that holds the needle in on my over locker fell out when I changed a needle.
The machine is otherwise a good machine so was loathe to buy a new k e.
Someone suggested looking for a part. I googled and this site came up.
I hope I will be able to put it in when it arrives.

September 30, 2023
Unprompted review
Rated 1 out of 5 stars

My Sewing machine repair

My Singer Heavy Duty 4411 sewing machine was faulty and I paid £55 to get repaired.I waited 3 weeks and when it came back it was still faulty.I have tried different threads and stitches and it will not sew properly. When I phoned to ask why it was faulty, the man said that it was the thread and the fabric was using. I had been using my sewing machine for many months now and it would work fine with any thread that I would use. They have refused to give me a refund and I must look elsewhere to get it repaired. I am VERY disappointed

August 18, 2023
Unprompted review

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