SiPhox Health Reviews 589

Service was polite, and very knowledgeable. She stayed from beginning to end, making sure I'm comfortable with entire process.

The team at Siphox have been able to gain my trust thru my smooth customer service experience related to my results, my questions and the glitches related to the trans-border shipping of my samples from Canada to the USA. All thru my realtionship with Siphox, the team never let me down. I am a satified customer

Great online help setting up my first blood draw

Una was very kind and very helpful! I got her the first time I tried to collect and she asked me helpful questions that made us realize I would need to try again the next day. I was so grateful when she was the one on the screen this morning too!

The process was so easy, well organised kit and such a kind and competent support person, thank you!

The ease of taking the tests at home and utter lack of pain was a winning combo for me . The results obtained were reviewed by my cardiologist who was also very satisfied with the broad field of markers tested .

Conceptually I really like the SiPhox service. Its the execution that is lacking. I received a test kit, did everything correct (took sample, sent back), and got notification that UPS lost my kit or something like that. SiPhox sent me a new kit. It happened all over again. Then I tell SiPhox that I have a US address, please send it there. They don't do that.. Nothing happens for months.. Then I email my concerns as they charged me another $600 or so for another year of service although 2 test kits have gone missing and I did not get service for 6 months.. Finally I get 2 kits delivered to my US address. I use one of them and send in the sample. Next SiPhox sends me a note asking for a review of their recent service.. and yet, I am still waiting for my results from the lab. Net, net... SiPhox has operational issues (also, they once accidentally included other customer names on an email to me... taboo in sharing customers names and email addresses).. So, here i wait for my results, ~$600 CDN charged for next year ... They are messed up unfortunately. (FYI - Whoop and others are coming out with their own services along these lines)

Update: The other problem they have is delivering on their target time frame for results of 7 - 10 days. Almost every result I have received have been delayed with the same message.. "due to the high demand..." So, It is now Feb 15 and my sample was received on Jan 28th at the lab. Late again.

Amazing experience. The support was really great and helped me go through the procedure. In general, I really enjoyed it. It's a five-star experience.

I really like the heart and health data. I like how you framed the information. My only negative is how you gave me an age based upon my data. I think it’s not clear how you got to that number.

Very detailed report with health improvement recommendations. Very insightful!

My overall experience was great! Armen was suuuper helpful and friendly! Made the process beyond easy!

The specialist was very patient and clear with her instructions.

Armen was very helpful and glad i did not skip the live walk through

The live team member was very helpful while I gathered my sample! She was so kind and did a great job explaining each step and making sure the sample was acceptable before we were done!

I had a very positive experience with SiPhox. The blood collection process was straightforward and easy to complete at home. Through SiPhox testing, I learned that my thyroid was not functioning properly. This was the first time I had ever been tested for thyroid antibodies. Their support team proactively reached out to flag the results, which allowed me to follow up promptly with an endocrinologist and get the care I needed. I now monitor my thyroid every three months. Thank you, SiPhox, for helping me stay on top of my health.

Pretty much nothing about this process went smoothly. It's a great idea, and the results seem to be solid, however the logistics suck.

I've used other at home bloodtests previously and this is the first one I've had any issues with.

Upon opening and preparing to take the text the kit code didn't work. The app didn't work either and I had to submit a ticket to get it resolved, delaying the test for almost a week. Upon taking the tests i provided blood levels well over the marked lines on the collectors in the hope you'd have enough. After shipping, there were multiple weeks of delays in processing. In processing i was informed the samples didn't provide enough blood, which simply isn't true.I provided more than you requested so if there isn't enough, that's on you. There is apparently yet another kit being shipped to me to provide more blood so you can complete the requested testing and provide the comprehensive results I requested and paid for from the beginning.

Overall, a pretty substandard experience all the way around.

She was very kind and very, very patient with this senior lady and my husband, who is also helping on his end.. My blood did not want to flow out very easily so it took quite some time. We so appreciate all her help and guidance. Sincerely, Claudia Aratani.

Stefanija was an absolute joy to work with. She was incredibly knowledgeable about the process and walked me through it without any issues. The process took about fifteen minutes. So, there was a lot of time to talk about other things. She is a great conversationalist and a fascinating person.

Una was very friendly and made the blood draw experience super easy!

Stefanija was an amazing help and as this was my third time collecting yet only time successful.