Sisters Apparel Reviews 42

Returned our order because we realized how overpriced everything was. This was in January and we have yet to get our refund. Dealing with this company is an absolute nightmare. Avoid at all cost.

If there was zero stars that's what I would give thia company. Over priced hoodie that once washed ( accordingly to the instructions I may add) the lettering all comes away ...after one wear and wash it's a mess . Then customer service didn't reply to my first message after xmas, second message sent two weeks later and they answer back today over 10 weeks later ,saying once anything is washed they can't do anything. This clothing line is not fit fir purpose and over priced for quality and really bad customer service

brought a hoodie from sisters apparel in my opinion it was overpriced for the quality

Wouldn’t even give this one star, awful quality, I ordered 2 hoodies and didn’t receive it until 4 months later, I tried to get in contact with the company multiple times which I didn’t ever get a response. Furthermore, I only received one hoodie when I ordered 2. Again no reply from this company as to why. Such a waste of money for such awful quality items.

Terrible DO NOT WASTE YOUR MONEY BUYING! I ordered to receive my 2 OVER PRICED ITEMS by Christmas and didn't receive them on time and when they did come in one was the wrong item and they were not worth the cost AT ALL the items looked like a sweater you get heat pressed at a flea market! I told them that I will gladly return these items just send me a return label and send me my money back and they refuse to even acknowledge me saying this in their responses its always a run around or we'll get back to you! They don't have that same tone when quickly taking payment on something that hasn't even been sent out! DO NOT WASTE YOUR TIME OR MONEY!!!

I’ve bought several things from sisters apparel bc it looks cute and I love James Charles. Every single time there has been some sort of issue. You can never get ahold of customer service. I’ve reached out over and over and hear nothing back. I am beyond frustrated. Please don’t make the same mistake I have made. Only giving 1 star because there’s no option to give 0 stars.

Ordered jumper in November and still no word on its arrival. Tracker hasn’t been updated since December and customer services are non responsive.
This isn’t the first time I’ve had problems, always late shipping and the quality of material they use is poor.
Only ordered again as my partner loves James Charles. So disappointing how he’s letting his loyal fans down. We won’t be ordering again!

awful been ripped off , this is terrible , my daughter is so upset , told to contact UPS and file a claim against them to get money back !!!! its not UPS I have bought from ..... just the worst customer service ever , I have been battling them since last June !!!!!!

Do not buy from this site. They are scammers. They take your money and run. You will not hear back from them when you email to ask where your order is. Utter b’astards!!

We were all scammed by a knockoff company. I ordered a hoodie for my granddaughter for Christmas. It finally came and yes is like all of the other reviewers. When I emailed the real Sisters Apparel they naturally didn’t have any info. I know there is a genuine Sisters because her friends have one and they are beautiful...as far as a hoodie can be. I emailed this knockoff company and the reply used poor grammar and wrong choices of words. Then I looked at the website again. It reads Sisters-Apparel.us NOT .com which is the real company. The fake site took you to the pictures for the genuine site which made me think I had the right website. It even used the word “official sisters apparel” which is soooo deceiving. The prices were even the same as the genuine company. The fake site asked for pictures of what’s wrong with it. I did along with her friend’s real one. Never heard back after that. I am out the money and my granddaughter is disappointed because the one she wanted is no longer in stock or advertised by the real company. Painful lesson learned. I did file through the BBB to hopefully help others but these scammers will just change their name and products.

SCAM ALERT!!!!! All the reviews are right. I wish I read it before ordering. I placed my order nov 23, 2020 and as of today, I have not received a tracking number. I’ve emailed them right before christmas and their response is to be patient. I’m sure by the time my order arrives (which I doubt it ever will), my child will be grown already. I don’t even want my child to sport this trash anymore!!! I also tried tracking my order # on their site and it says it is not recognized. SCAM!!!!

Could I rate my "experience" as "minus one star"?
absolutely horrible, disgusting experience.
My daughter saw a new clothes line advertised on James Charles's IG, she was so excited, asked for a hoodie as a Xmas present... The tracking did not work, so I emailed twice. Never got any answer. Was worried that it got lost. Eventually the hoodie arrived...
I have never seen such a poor quality of clothes!! Shocking! the hoodie was very thin, the lint was forming just from rubbing inside the package, the fabric is of very poor quality. The colour is so dull. It looks like it was pulled out of a trash bin!
This is such a disappointment. My daughter could not believe this was her Christmas present, something we paid $50 dollars + international shipping cost. She was so upset and disappointed.
To add insult to injury, they apparently DO NOT ACCEPT RETURNS ON INTERNATIONAL ORDERS!! How is that? Pay more for shipping and then can't even return something that only fits recycling bank.
Absolutely disgusting! They aim at young audience and provide such low standard. What does it teach young people? you can become famous and then sell crap for $50 and don't even engage with customers.
Disgrace! Shame on you!

this is a fake website is not the original James Charles, my daughter ordered before and the merchandise is good but this one is bad the hoodie i can get better quality from the dollar store, I place the order December 16 still waiting for one of the items and the one that I got first it is terrible.

Disgusting service. Ordered 3rd week in November... my order was split. One was shipped 1 week after order made and is still stuck at UPS new York. One was shipped 3 weeks after order date and has turned up.. bad material, very thin definitely not worth the $50 I paid for it. Customer service is a joke.. just told to wait. I am contacting my bank to obtain my money back.. over $120 total spent and only have 1 hoodie that is a $15 hoody max.
Awful, unreliable, cheap material.. disgusted

** WARNING ⚠️ **
If there was an option for no stars, this i would choose.
Hoodie ordered 23 Nov 2020 and to date - 2 Jan 21 - still not received and no response.
** WARNING ⚠️ **
Do not order from here

DO NOT BUY FROM THIS "BUSINESS". My experience, similar to everyone else's, has been horrible. No response from their "customer service". No merchandise. Ended up claiming fraud with my bank because I never received my orders and never received a response from anyone. Just don't order from here.

Terrible. Terrible. Terrible. We received our package today for our daughter after ordering set before thanksgiving and what we thought would be cotton since it’s a sweat set came in poly. It has a weird sheen to it. Also drawcord isn’t even matching (sweatshirt in black and bottom in white). Never again. Hoping to hear back from customer service.

The company charged my card, but never responded to emails about where my items were. Now I am still waiting but will dispute the charge with my CC company.

The quality of the sweatshirt is awful most of all the shape of it, its a bubble. This sweatshirt is something you could buy at Walmart for $10 and iron on the logo. Cotton quality is horrible.

I ordered a hoodie, but i could not track it,on the website it said I never ordered anything. My bank statement said otherwise.
I received my hoodie in the mail, right after I sent an email to customer service. They in return sent me an email stating that my order number isn't real. And it is a false company I ordered from.
Sisters Apparel Is Fake?