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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the staff's helpfulness and the quick resolution of issues, often highlighting the positive and friendly nature of the support team. Many find the service to be good and fast, with some noting the availability of 24/7 customer support. However, a significant number of people were dissatisfied with the website's performance and the overall service, frequently experiencing website downtime and server issues. Reviewers also reported very slow response times from customer service, with many tickets going unanswered for extended periods, leading to frustration and a perception of unreliability.

What people talk about most

Service

Customers had ambiguous experiences with service. While some reviewers praise the reliable, fast, and... See more

Website

Consumers find website to be negative. Many reviewers report frequent downtime, with some experiencing their... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While many customers praise the quick, helpful,... See more

Response time

Reviewers highlight negative aspects of response time, with many expressing dissatisfaction due to... See more

Staff

Users describe positive interactions with staff. Many reviewers praise the team for their friendly nature and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using SiteCountry since 2022 and found that they have unmatched light-speed servers at very reasonable rates. Just an amazing hosting provider. Support is cool and solves all issues within... See more

Rated 5 out of 5 stars

"Switching to Site Country was the best decision for my website. Great uptime, excellent speeds, and very affordable plans. The interface is beginner-friendly, and the support is always there when you... See more

Rated 5 out of 5 stars

we are very happy by your heartfelt support . always we have been getting nice communication and best support by the team of sitecountry. thank you very much.


Company details

  1. Web Hosting Company

Written by the company

SiteCountry offers the best price to performance ratio out there with our 100% SSD servers, Professional technical support, Free CDN & SSL topped up with multiple server locations to choose from. Unmatched performance guaranteed!


Contact info

3.1

Average

TrustScore 3 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 3% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 4 out of 5 stars

Good

The support team's response was excellent. They did have some problems with the hosting server, but they were fixed immediately, and that is the good part.

February 4, 2025
Unprompted review
Rated 1 out of 5 stars

False Promises and No Real Support – Very Frustrated!

SiteCountry's so-called 24/7 support is a complete scam. For the last 3 days, I’ve been stuck with an unresolved issue and the only replies I get are generic apologies — no solutions, no follow-ups, no urgency.

You can’t keep fooling customers with fake promises. This experience has been incredibly frustrating, and unless your team improves, I can’t recommend your service to anyone. Start fixing problems, not just saying sorry.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I Am Using Sitecountry Since 2022 It is…

I Am Using Sitecountry Since 2022 It is very Good Hosting Company And Exilent Support For The Clients With There Websites issue And Optimization I Recommend To Sites Owners To Try Sitecountry For The Good Business Results,

Posted BY : Malik Aiesh Bahadur

January 25, 2024
Unprompted review
Rated 4 out of 5 stars

Fastest Hosting

I think it is the fastest hosting which gives me 6gb of ram (premium cloud) which is fast enough even I have installed 10+ plugin of woocommerce related including dokan etc

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give zero star

I wish I could give zero star. It's no less than a scam. I paid for all the services, and still they keel suspending my website. They have no customer service, live chat is pathetic. They will take a day to reply and apologize and restart. And, out of blue, suspend it again. It's going on for more than a month. Don't waste your money here. I am stuck with them but next time won't go with this for sure.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

Site Country is a Best Web Hosting…

Site Country is a Best Web Hosting Provider Company in the World. Their team is experienced, full supportive and very polite. Whenever I face a problem in my website, then Mr. Abhi K and Mr. Rahul J. has successfully solved my issue. I highly recommend to everyone, you should surely try Site Country Cloud hosting. Once Again Thanks to Site Country and their team for their Wonderful Service.

November 3, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much Team

Thank you so much Team
I am very thankful to you. I really appriciate your (Rahul J.) help sir.

Very nice service you are offering , it is the best service that I have ever seen in my 20 year career.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

SiteCountry is a great hosting company…

SiteCountry is a great hosting company it is better then hostinger because this plan is cheaper than hostinger and also its support system is very good, I am usinge Sitecountry and hostinger, In hostinger I have a problem my site was Broken due to installing some plugin when i talk to hostinger to solve the problem they Gave me an article and told a read this and solve your issue, And yesterday I have a problem in sitecoutry hosting a plugin not activating in my WordPress site which hosted on site country I raise A Support Ticket on in sitecountry and explain isuue and in 2 hours sitecountry support staff Arun solved my problem

Overall Sitecountry Is A Good hosting Company if you have less technical knowledge and searching a affordable and highspeed Hosting then you can go with Sitecountry without any hesitation

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Review after 3 Years of usage

Review after 2 Years of usage, i wrote review eaarlier as well when this company started.
This is my review about the renewal experience which has been great as well.

I am using Premium cloud pro hosting from 2 years and its really great, uptime has been above 99.95% which is decent and pricing is unbeatable and i get discount on renewal also.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Improved support and good pricing now 💯…

Improved support and good pricing now 💯

- Good Pricing now, they have reduced price by additional 10-15 % for my package I contacted for discount by ticket.
- I faced downtime in February and March but from April my site Is stable after server update.

- Chat support is not too deep but ticket support is technical and problem solver. They say that soon chat support will also handle deep issues.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Writing this review after 1 year of…

Writing this review after 1 year of usage. Site country has good pricing packages in premium and elite segments. Their large dedicated server are also great if you are looking for best priced solution under dedicated Hosting.
They have given me dedicated IP address in their elite plans which is what impressed me and made me write this review.

July 3, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid the Frustration: Look Elsewhere for Hosting

I'm writing this review to warn others about my experience with SiteCountry. While I understand occasional issues can arise, the frequency and severity of problems I encountered were unacceptable.

Frequent Downtime: My website experienced downtime for extended periods (6-8 hours) nearly every day. This significantly impacted my online presence and potential business.

Unannounced Changes: SiteCountry made changes to my server IP address without any notification. This can cause disruptions and require additional work to ensure everything functions properly.

SSL Certificate Issues: On multiple occasions, my website's SSL certificate inexplicably disappeared. This raises security concerns and can negatively affect user trust.

Slow Loading Times: Even when the website was accessible, page loading speeds were consistently slow, creating a poor user experience.

Unresponsive Support: Reaching customer support proved frustrating. Response times were slow, often exceeding a day after a website outage. Additionally, communication lacked resolution or clear updates on ongoing issues.

Overall:

Unfortunately, SiteCountry fell short in providing reliable and responsive hosting services. The constant downtime, unannounced changes, and lack of communication created a significant headache. I strongly recommend considering alternative hosting providers to ensure your website's stability and success.

May 29, 2024
Unprompted review

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