SVD - sivasdescalzo Reviews 

8,168
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Good selection, really competitive and good prices. Took a chance in spite of some poor reviews here but back with good report. Speediest delivery ever, stellar courier service updates. BIG THANKS SVD... See more

Company replied

Rated 3 out of 5 stars

The order arrived fast, and as advertised. I had to unfortunately return it due to sizing. There seems to be some problems with local courier companies on their side, who expect extra import charges,... See more

Company replied

Rated 5 out of 5 stars

Ordering online from Sivasdescalzo last four years. Amazing product selection, limited items, nice disigners selection. Shipping also 5stars, odered Sunday, received Today. Loyal to this place:) Th... See more

Company replied

Rated 1 out of 5 stars

Absolute disaster. SVD send old or defective items and want to sell the buyer for stupid that it is so. Guys, save yourselves the frustration and trouble of returns and order elsewhere. Other stores a... See more

Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

Sivasdescalzo is an online sneakers store based in Spain, with two shops in Barcelona and Madrid. We ship worldwide in 1 to 2 working days. We have an exceptional selection of sneakers, including limited releases and vintage shoes. Express delivery and excellent customer attention.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 47% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(8,168)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Manchester United Lunar New Year…

New Manchester United Lunar New Year Jacket

Ordered the jacket here since it was sold out on the Manchester United Website. The quality of the jacket is 10/10. LOVE IT. Very pleased with my order.

I live in California, USA. The order came quick and was well packaged. The quality of the jacket was perfectly pristine.

Would order from here again in a heartbeat.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Best online shopping experience…

Best online shopping experience for me ; excellent prices , quick fulfillment & super fast shipping with online tracking . What else can a customer ask for !
Highly recommended .

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Really good store

Bought a jacket, great price and everything went as expected to be. Ordered from Italy. Arrived in time and the parcel was in perfect condition. I for sure will buy more from them, great prices for great products, absolutely recommended.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery service

Great delivery service, on expected time.
This is my 5th pair that I get from SVD and won’t be the last.
These Saucony Ride Millenium are perfect and the fitting for 11US is correct.

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

What made my experience so great

What made my experience so great and unforgettable is that I was one of the luckiest ones who won couple of pair of shoes after I lost all my collection during the flood which distorted my house. I’m happy that I signed up to this application. I hope that I get more and re-establish my collection.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

I loveeee this website

I loveeee this website! It has been my go to for a couple of years now and they really are so reliable and trustworthy. Shipping to Malta is almost 10 euro but it is so so worth it. They work with FedEx and my items are always here in around 2 days. Packaging is also great as they double box shoes so the original box does not get damaged. Definitely recommend 1000 percent!

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible refund experience

Terrible refund experience

I ordered a pair of shoes on 30/11/24, as they were the retailer with the shoes in stock. They arrived with no custom charges, unfortunately they did not fit and I started the process to return them, aiming for them to arrive before the 14 days is up, which is difficult considering it was the Christmas season. I paid £25 for international delivery, trying to make sure the £300+ was covered if they went missing (it was December after all) and that there would be no issues with customs as the company states they will not be liable, however there are no instructions or advice on this, so I did my best, hoping the shipping company will contact myself or the retailer and I at the time was happy to pay customs to release them on the other end and take the financial loss.

However, via tracking, I could see they were now held in customs from the 24th December, which is 13 days after I had shipped them, and I tried contacting Evri/ Globalco to resolve the matter but it seemed impossible to speak to someone and no called me back despite requesting numerous times. SVD was no help as they said they would refund once the shoes arrived and made no effort to suggest shipping companies to use if the shoes arrived back to me, I started to get the idea that they did not want to issue any refunds and make it as difficult as possible.

If you want to ship internationally, and provide returns, you should provide adequate advice on how to evade customs, because tbh I think it's impossible and they know this or provide a better communication stream to pass the costs onto the buyer.

As this has been going on for almost 2 months and Evri have stated that it is up to the company to resolve the customs issue, but SVD refuse to do so, I've had to take matters into my own hands and get legal advice.

If you are looking to purchase from here and are from the UK, don't do it or only order items you know fit you and will keep. The stress and financial loss is not worth it, I should have flipped them on eBay/depop/vinted.

November 30, 2024
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Dear Meliqua,

We wanted to follow up regarding your order that was returned. As our team has already explained, the package was sent back due to customs regulations not being completed correctly. Unfortunately, when these requirements are not properly met, customs may seize the shipment and return it to the sender, which is what happened in this case.
Additionally, our team has already offered you a free return label as soon as you receive the package again, so you will not have to cover any additional shipping costs for the return.

We appreciate your patience and understanding in this matter. If you need any further clarification or assistance, please don’t hesitate to reach out. We’re here to help and will do our best to make the process as smooth as possible for you:

https://helpcenter.sivasdescalzo.com/hc/en-gb/articles/24061447774994-How-do-I-process-a-return-from-the-UK

Best regards,

Rated 1 out of 5 stars

Recent Order Experience 2100229088

I wanted to share some feedback regarding a recent order experience. Just before Christmas, I noticed it was the wrong size of shoes being sent. While I appreciate that the correct size arrived promptly after I placed a new order, the handling of the original incorrect order was problematic.

I was advised not to accept the incorrect order, and it would be returned for a refund. However, FedEx left the package outside without requiring a signature, and I had to pay £18 to return the item. Unfortunately, SVD refused to sign for the returned package, and now the shoes are missing. Return to sender since 31 of December. This has resulted in me being charged twice for one pair of shoes.

I am disappointed with the service I received and hope that improvements can be made to prevent similar issues in the future. Specifically, ensuring proper handling of returns and clear communication regarding refund processes. I have now kicked off other means to get my money back.

January 24, 2025
Unprompted review
SVD - sivasdescalzo logo

Reply from SVD - sivasdescalzo

Dear Austin,

As our team has already explained, your order was returned due to customs regulations not being completed correctly. Unfortunately, when these requirements are not met, the shipment is seized and sent back to the sender, as was the case here.

We want to assure you that you are not being charged twice for delivery. As per our FAQs, the original delivery charges will be refunded. Additionally, once you receive the package again, we have already offered you a free return label to make the process easier for you.

If you have any further questions or need assistance, feel free to reach out.

Best regards,

Rated 5 out of 5 stars

Wonderful experience

I confirmed my order on 10th and got the package on 13th. I live in New York and the speed was amazing! My shoes are perfectly fine. Definitely genuine products. All the instructions are clear.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Efficiency

Efficiency, availability, packing. Even price is the lowest around. Perfectly satisfied. Keep the good job. Please offer some more discounts for limited-budget customers.

January 14, 2025
Unprompted review

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