Sixbynico Reviews 207

Went to the Edinburgh restaurant, OK food.

However, drink spilt on a member of the party. No rectification and 12% service charge on the bill.

One of the courses had sold out on a ‘set’ menu.

Wine flight wasn’t available on one of the courses.

As well as being seated at one of the multiple tables positioned near the entrance on a cold winter day.

Not worth the money

The food is decent but its very packed, they really try to maximise profit. Also they put on a whopping 12.5% service charge which they kind of pressure you into paying

Went to the Manchester Deansgate restaurant and it was fab service. The food was amazing and nice to have an experience whilst dining. Not sure of our waitresses name but she was brilliant and welcome for our first time. Would deffo go again.

Received gift vouchers for Christmas, booked a table online, contacted to be told I can’t use those vouchers on a Saturday. Gift voucher came with no T&C’s or detail. Have asked when can I use them and been waiting a week for a response. Tried to call, no-one answers the phone. The vouchers are only valid until 31st March, they’ll have expired before I get a response!! Shocking customer service. I have now emailed the customer relations team as per other responses on here. Let’s see if anyone bothers to respond.

**Appalling Customer Service and Billing Issues**

We visited this restaurant on 29th December with friends and specifically requested the bill to be split equally between the two couples. Instead, the full amount was charged to my husband’s card, and an additional half of the bill was charged to our friends.

Since then, we have contacted the restaurant multiple times by phone and email to resolve the issue and obtain a refund of over £200. Despite repeated false promises, no refund has been issued.

The lack of accountability and disregard for basic customer service is disgraceful. We have been patient, but the failure to resolve this matter has left us no choice but to warn others. Avoid this place unless you want to risk billing errors and no resolution.

Had the Nostalgia menu with wine pairing at the Manchester Spring Gardens restaurant this evening (27th December). Great range of dishes with contrasting flavours and well balanced wine pairing. Excellent, efficient, polite and friendly service. This is the fifth Six by Nico restaurant that we have tried (two in Manchester, two in Edinburgh and one in Fitzrovia, London) and have never been disappointed with the food, wines or service.

Cardiff wicked menu . service was impeccable . catch up with the girlies so didnt even notice they were running late ,, we had 2 extra dishes & a drink for free then they gave us all the drinks on the menu for free & they followed up with an email apologising & offering a discount on the next visit . wasnt blown away with the menu but the experience was worth it & we had a lovely time . looking forward to going back & hope they are running behind again :) xx

Chippie menu at Manchester Deansgate

Superb service from start to finish. What seemed like tiny amounts of food was actually so filling we couldn't finish the dessert. Wonderful, flavoursome food and excellent servers who took the time to explain each course and took our coats as soon as we arrived. I'll be back!

Only con was we could hear the chefs swearing multiple times.

Superb experience in Manchester for my birthday two weeks ago however I've since bought physical gift vouchers for my parents haven't received the necessary confirmation of when they will be shipped, can someone please reach out to me?

The Edinburgh branch
From instagramable pictures. This restaurant really gets your attention. However. Not great to watch the person preparing your food, try to hide behind the cooking area in full view of the seats to the right and eat a bag of Doritio chilli Crisps then wipe his hands on the back of his trousers and continue to prepare food. Plates also had the film over then like an unwsshed look, due to this you could see server's fingerprint left on the plate. Overall average food not worth the price.

Went last night to Aberdeen for the chippie meal. Second time we’ve been, last time was years ago,
Top notch in both occasions, last night the food & service was second to none.
Great experience.
Would recommend it

First time at the Edinburgh West branch and it was a very disappointing experience. The waiter assigned to our table was rude from the moment we walked in. We asked if there was somewhere to hang our coats and her reply was ‘I guess I could hang them up for you, but you’ll need to remember which ones yours when you leave because I won’t’

Most of our group opted for the cocktail and wine pairings and our waiter didn’t even attempt to give us tasting notes or explain how the drinks complemented the dish. At one point she put the glasses of wine down and said ‘I don’t know what’s in this one’ and walked away.

Several of our dishes came with garnishes missing which we had to send back. One course came without any of the sliced apple and when we pointed it out to our waiter she said ‘What? do you want me to change it?’ At this point we asked to be given a different waiter.

The service overall felt incredibly rushed, like they were trying to get our table through the meal as quick as possible. The cocktails did not go with the food at all and at the end as we were leaving and speaking to one of the servers at the bar he said ‘yeah they’re not actually paired, they do the same ones for lots of the menus.’

The toilets were not in a good state, women’s toilets completely blocked and no toilet roll because it was all over the floor.

The food was average compared to other Six by Nico experiences I’ve had. I don’t know if they were just having a bad night or if it’s always like this but it was not the experience you want when your table’s bill is coming to several hundred pounds.

We did speak to the manager at the end about it all and she gave us a discount on our bill and removed the service charge. She was understanding and shocked at the waiter’s behaviour and did what she could at the end to apologise which was very much appreciated. But in honesty I wouldn’t recommend this branch. It didn’t feel up to standard at all in any aspect of the experience.

Like other reviewers...I have never been and will never go
I wish they would stop emailing me

Never been and won't ever go there now!
I booked 'The Chippie' set menu for Leeds just yesterday for £35pp (table for one - decided to check it out and see what it was like). After a night of absolutely zero sleep due to illness I really wasn't feeling up to make the three-hour round trip to get there so I emailed them to cancel.

I knew there would be a cancellation fee however this is usually £10-£20 in other places - yet they are charging me £84!! How? Why? The set menu is £35pp.

Absolute joke when I have zero control over not being well. Also my booking was for 4.30pm so not likely to have been a spot with a waiting list or even fully booked.

We tried the Hollywood menu in Edinburgh. Our reservation was for 7pm. We arrived at 6.55pm and were in the tiny foyer, multiple members of staff around but they did not acknowledge us at all: not so much as a hello for about 15 minutes. Service was friendly once we were seated, but very slow. We were a party of 2 and it took 3 hours: we were hungry between courses. 2 of the 6 dishes were excellent: I would have courses 1 and 3 again. The others were a bit lacking in flavour: loved the idea of the banh bao but it was cold so hard to judge it. The chocolate delice was fine, but by the time our dishes had arrived the sorbet was melted into a puddle all around it. One of our party was eating the vegetarian menu and they were accidentally served a meat dish at one point, it took a while to get this error fixed. To be fair the waitress was very apologetic when she realised. Overall, at £70 a head with service and drinks, I just don’t think it was worth it.

We recently booked a table for four at Six by Nico on Byres Road, Glasgow, excited to experience their Istanbul-themed menu. As enthusiasts of Turkish cuisine, we had high expectations. Unfortunately, the experience was quite disappointing.

The concept revolves around very small taster dishes, but most of them were quite unpalatable. The Adana Kebab, in particular, was a letdown – it was no larger than a small marble. Overall, the meal did not justify the cost. The dessert was equally underwhelming, but I won’t go into details.

I received a “VIP Invite to The Hollywood premiere. The offer was 6 course tasting menu for £ 30 per person, my husband and I went to try it . We couldn’t be more disappointed very poor quality food very greasy. Only one of the 6 dishes was okey.That was yesterday Tuesday the 1 of October today we are both unwell with our stomach.

This is about my 5 th time unfortunately I was telling my friends how good it was . Only for it to be the most disappointing one ever to date only had one bad one before .not like this !
Staff were nice .however when explaining the course .it was like babble it was so quick, could have been a recording with no stops ! Difficult to catch the words as they were coming out so fast . Never the less , lovey staff .
We had the Sunday Rost
To start with it came out looks great , had it been served 6 min before it was luck warm . Tast was good . Disappointed it was literally Luke warm as if it had been left out to long ?
Second was calleflower. Nice except the foam was more like soup .that was ok .not great
3 rd one .was cold plate . I do mean fridge cold
Not happy about that .
Rost potato would have been amazing .had it not been for the once again cold soup ? with what should have been foam ? Seen no foam just soup whatever it was .
The worse by far was
The main chicken . I had to say to the girl your plates are actually really cold yo touch the chicken was luck warm because of the plates .which in turn cause all the other bits to go cold ! Extremely dissatisfied. Especially when I tell 3 other one great it is ?
We had pairing wine .again way to quick to hear what she was saying . But nice girl , not taking that away from her I said about the plates the last one being just so cold it was ridiculously cold to touch . I have never had that in all the time I have gone to the one in south side .
Best by far was the end. Desert freezing cold plate that was fine .could not fault that one or the wine .the chicken would have been lovely if not placed on a freezing cold plate all that was missing was the ice on it !
I did tell the girl .
They did take off our coffee.
Added on £28.10 service charge
Which is discretionary and further £4.00
For cancer research .
The total bill was
£256.60
Took off the service charge Which
Brough it to 228.60
Left £5.00 Tip
I would like to think service charge were included in having you meal paid for ?
Not as an extra ? Unless it’s self service ! I would also like to be told of such charges .
Not added on to my bill .
As I said the staff were lovely . Have not a clue what was going on with the kitchen and freezing plates ! Never had that before from them!
I can honestly say say with out a shadow of a doubt , it’s gone down hill fast .
Sad to say I will never be back .sadly very disappointed .
They did apologise for the cold plates , as that should not have happened. However taking our coffee off the bill ?

Would not recommend this particular one can’t talk for the rest having had 2 bad meals out of 5 is 2 to many ! The chicken was the icing on the cake . No justification to serve up on frozen plates. I would stare clear of this restaurant.think the chef need to pull his sox up .steer clear of the south side one . I would like feed back from that ?

Manchester Spring Gardens visited for the Sunday lunch menu. This was our 3rd time in this restaurant. We have enjoyed it so much previously, we travelled 70 miles for a meal that was my daughter's treat for myself and my husband's birthday. It was awful but, as it was a treat, I did not want to make a fuss and embarrass her while we were there. Certainly not the standard we've experienced previously. We ordered the lamb snack. This was £8 for one tiny piece of lamb and less than a mouthful of meat. Looking on a customer picture they were tagged in on Instagram there are normally two bits of lamb stacked. The cauliflower cheese was drowning in something oily. There was half a postage stamp of cabbage on the chicken breast dish and, whilst I appreciate this is a taster menu, the chicken was again one bite full. The desert also looked a lot smaller than on the Instagram pictures I have seen people put on. The very busy restaurant started to empty out as we were eating our food. Did they start running out of food, were they overstretched? I don't know but something was very wrong. At the end, my husband stood outside while I went to the loo. He heard someone coming out of the restaurant telling someone going in that it was ok but there was hardly any food, he was hungry and off for a burger. It kind of sums it up for me too! I have complained since via their customer services. Got a rather weak and somewhat patronising response saying basically that their Instagram pictures are "professionally staged", that I should have complained on the day, that it's a taster menu and portions are a little smaller than the average portion. If this is the way forward for Six By Nico, I would advise giving it a swerve or making sure you view it as a rather overpriced - at circa £50 each by the time they've added the service charge - but pretty snack! It all feels rather overhyped and disappointing now.