Fast response to my worries about order, fast delivery , I tried to cancel my order 12 hours after making it because I was reading scam claims . They replied straight away saying it was already shipp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A few months back I posted a 1 Star scathing review here but have since changed my opinion as with Customer Service follow-up have overcome our initial difficulties regarding blockages. The fur fro... See more
Company replied
I bought my six pad vacuum cleaner after reading reviews where it scored very high .The vacuum cleaner has been great but unfortunately I dropped it and a part broke .I contacted customer services se... See more
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Bought their hoover a couple of months ago, it works great and very reliable. We lost one of the attachments and contacting customer services, they were extremely quick and helpful in helping us ident... See more
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Company details
Written by the company
SIXPAD is a brand founded by a team of experienced Danish engineers, committed to delivering high-performance cordless vacuum cleaners without the hefty price tag. The brand was established with a clear aim to challenge the industry norm, where many vacuum cleaners use similar core components yet are sold at inflated prices due to brand recognition. SIXPAD’s approach revolves around the “Golden Triangle Standard” — powerful suction, no loss of suction, and no secondary pollution — ensuring optimal performance in every product. All SIXPAD vacuum cleaners are UKCA-certified, meaning they meet the highest safety, health, and environmental standards. The brand is built on the principle of providing excellent engineering without the premium prices associated with major brands. By using the same high-quality components, SIXPAD offers exceptional performance at a significantly lower cost. This commitment to quality and value has earned SIXPAD the trust of thousands of satisfied customers.
Contact info
United Kingdom
- 24h@sixpads.uk
- sixpads.uk
4.3
Excellent
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Renewing the extended warranty on my…
Renewing the extended warranty on my vacuum was a breeze. Customer service was super professional when my original plan was running out. I just sorted it immediately for the peace of mind. Really solid team over there.
April 26, 2026
Unprompted review
Reply from SIXPAD
Dear Daniel,
Thanks so much for your feedback — we really appreciate it.
We’re glad to hear renewing your extended warranty was quick and easy, and that our team was able to help you get everything sorted smoothly.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Dont trust the fake reviews
Poor suction, cheap manufacturing, customer service who won't accept the item back.. had to get PayPal involved. Fake reviews etc etc.. avoid at all costs.
I would also add that 6Pad asked me to consider re-writing my review prior to them refunding my purchase amount.
April 17, 2026
Unprompted review
Reply from SIXPAD
Dear Stuart,
We’re sorry to hear that you feel this way, and we sincerely apologise for any frustration caused.
From our side, we did provide the full returns process and guidance, and the case was handled in line with our standard procedure. We also did not receive any further follow-up after this point.
That said, if there is still anything unresolved, we would genuinely be happy to look into this again for you and make sure everything has been fully addressed.
Please feel free to contact us directly at 24h@sixpads.uk — our customer service team will review and respond during business hours, and we will always do our best to help and reach a fair resolution.
Warm regards,
David
Product Manager
SIXPAD UK
Just picked up my second SIXPAD vacuum
Just picked up my second SIXPAD vacuum. Still extremely happy with the brand. It glides right over my short-pile rugs and gets all the dirt out without any fuss. Very powerful for a cordless model.
April 25, 2026
Unprompted review
Reply from SIXPAD
Dear Andrew,
Thanks so much for your feedback — we really appreciate it.
Great to hear you’ve come back for a second SIXPAD and that it’s working so well for you. Really glad it’s handling your rugs easily and delivering strong performance.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
I've a couple of things go wrong witth…
I've a couple of things go wrong witth my vacuum cleaner. However I contacted customer services and I had new parts promptly delivered. No messing. Other companies ought to take note, as Sixpad customer services are brilliant.
April 20, 2026
Unprompted review
Reply from SIXPAD
Dear Guy,
Thanks so much for your feedback — we really appreciate it.
We’re glad to hear our customer service team was able to get the replacement parts out to you quickly and without any hassle. It’s great to know everything was sorted smoothly.
If you ever need anything else, just let us know — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
The cordless setup on this vacuum just…
The cordless setup on this vacuum just makes life easier. Battery easily lasts for my whole house. Folds away nicely into the closet too. Good purchase.
April 18, 2026
Unprompted review
Reply from SIXPAD
Dear Michael,
Thanks so much for your feedback — we really appreciate it.
We’re glad to hear the cordless design is making things easier for you and that the battery life is getting you through the whole house. Great to know it also stores away neatly.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Sixpad customer services
The Sixpad vacuum is clearly an excellent product. However a family member bought one in error, as it was not suitable for her particular disabilities.
We had to seek customer services help in returning the vacuum and I must say how very helpful, understanding and supportive Sixpad’s customer services were. I was worried there was no phone supported, but all sorted amicably via email.
Excellent customer services.
April 16, 2026
Unprompted review
Reply from SIXPAD
Dear Mike,
Thank you so much for your kind feedback — we really appreciate it.
We’re glad to hear our team was able to support you through the return process and that everything was resolved smoothly via email. It’s also good to know the experience felt clear and straightforward for you.
If you ever need anything in the future, please don’t hesitate to get in touch — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Moves from my hardwood to the living…
Moves from my hardwood to the living room rug with zero issues. Suction on this vacuum holds up nicely on both. I can get the entire flat done on a single charge which is exactly what I needed.
April 11, 2026
Unprompted review
Reply from SIXPAD
Dear Deanna,
Thanks so much for your feedback — we really appreciate it.
We’re really pleased to hear your SIXPAD moves smoothly from hard floors to rugs and that the suction is performing well across both. It’s great to know the battery life is meeting your needs too.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Had an issue where one of the vacuum…
Had an issue where one of the vacuum attachments split. Luckily it was under warranty, I called them up, they confirmed my datils and shipped a free replacement part fast. Genuinely impressed by how painless the process was!
April 8, 2026
Unprompted review
Reply from SIXPAD
Dear Hope,
Thanks so much for your kind words — we really appreciate it.
Glad to hear everything got sorted quickly and that the replacement reached you without any hassle. That’s exactly what we aim for.
If you ever need anything else, just drop us a message anytime.
Warm regards,
David
Product Manager
SIXPAD UK
The swivel head on this vacuum makes it…
The swivel head on this vacuum makes it so easy to get under the sofa. Suction is solid and I'm really happy with it after a week of use.
April 8, 2026
Unprompted review
Reply from SIXPAD
Dear Evelyn,
Thanks so much for your feedback — we really appreciate it.
We’re really pleased to hear the swivel head is making it easier to clean under the sofa, and that you’re happy with the suction after your first week of use. Great to know it’s off to a good start.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
(Australia)
(Australia)
Just purchased a sixpad s80 cordless vacuum cleaner
It is the best one I have used and replaced my Dyson V7 and love it!
- Lighter
- Washable filter & sponge
- Includes a roller cutter for easy hair etc removal (same type of roller as the Dyson)
- Batter is separate so you can purchase a separate battery as back up if you desire to
- Stands upright which is handy so no need to attach to a wall however does come with a wall stand you can put all the attachments on as well which Dyson don't do
April 1, 2026
Unprompted review
Reply from SIXPAD
Dear Sharon,
Thanks so much for your detailed feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear you’re enjoying your SIXPAD S80 and that it’s been a great replacement for your previous vacuum. It’s great to know the lighter design, washable filter, and practical features like the removable battery and upright standing have made a difference for you.
We’ve also noted your comments on the accessories and roller design — it’s always helpful to hear what customers find most useful in day-to-day use.
Thanks again for your support, and if you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Extremely good customer service
We have only had the vacuum for about six months but so far it has been easy to use and efficient, so we are pleased. But what struck us most was the incredibly helpful customer service - when my husband broke two of the parts, using it in the wrong way, customer service replaced them without a quibble and without charge. In fact they replaced the whole vacuum cleaner. I don't suppose they want to do this very often, so the build of the cleaner must be good!
April 3, 2026
Unprompted review
Reply from SIXPAD
Dear Mrs Hinton,
Thank you so much for your kind feedback — it really means a lot to us.
We’re very pleased to hear you’re happy with the vacuum so far and that you’ve found it easy to use and efficient. It’s especially lovely to hear your comments about our customer service — we’re always keen to make sure our customers feel properly supported.
We’re glad we were able to help get everything sorted for you, and we truly appreciate your understanding throughout.
If you ever need anything in the future, please don’t hesitate to get in touch — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Very hood customer servise
⁸The product is good apart from the hose splitting we had however a replacement was supplied without any fuss and much apreciated... your team kept us well informed and the replacement part quicklysupplied overall a good experience thankyou
April 11, 2026
Unprompted review
Reply from SIXPAD
Dear Rod,
Thanks so much for your feedback — we really appreciate it.
We’re sorry to hear about the issue with the hose, but we’re pleased the replacement was sorted quickly and without any hassle. It’s great to know the team kept you well informed throughout.
Thanks again for your kind words, and we’re glad overall you had a positive experience.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Excellent service
Excellent service, above and beyond.
Helpful staff, quick delivery.
Will definitely recommend to family and friends.
April 5, 2026
Unprompted review
Reply from SIXPAD
Dear Mary,
Thanks so much for your kind words — we really appreciate it.
We’re delighted to hear you were happy with both the service and delivery, and it’s lovely to know our team made a positive impression.
Your recommendation means a lot to us, so thank you again for your support.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Not worth money
After having this for several months I still have to use screwdriver to prise top of the machine off the tube to empty it,wouldnt recommend this to anyone complained about it but nothing,dont buy
April 4, 2026
Unprompted review
Reply from SIXPAD
Dear Diane,
We’re very sorry to hear this, especially as we understand this has been an ongoing frustration for you.
Having to use a screwdriver to empty the vacuum is clearly not how the product should be functioning, and we completely understand why this has been so disappointing.
We’d genuinely like the opportunity to look into this properly for you and see if we can help resolve it. If you’re happy to do so, please contact our support team again and we’ll do our best to assist further.
Warm regards,
David
Product Manager
SIXPAD UK
Great customer service
Had an issue charging the vacuum but the team were quick to respond, sending both a new charger and then a new battery pack. Good communication throughout.
March 31, 2026
Unprompted review
Reply from SIXPAD
Dear Paul,
Thanks so much for your feedback — we really appreciate it.
We’re really pleased to hear your SIXPAD moves smoothly from hard flooring to rugs and that the suction is working well across both. It’s great to know the battery life is also doing exactly what you need for your flat.
If you ever need anything, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Do Not Buy - Great Product - Battery's are a massive let down & FAIL !!!
Great Vacuum Cleaner for 9 months - But do not mention the battery's - 9 months in & 2 x Vacuum's (Ground Floor & 1st Floor) purchased with an extra battery purchased - So in total we have 3 x Battery's for 2 x Vacuum's - 2 x Battery's with a full charge last 1 min on max power or 5 mins on eco - Such a shame that a great product is let down by poor quality battery's - False economy !!! For this reason I have to say - Do Not Buy !!!
March 26, 2026
Unprompted review
Reply from SIXPAD
Dear Russell,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry to hear this has been your experience.
I can completely understand how disappointing this must feel, especially when you were otherwise happy with the vacuum itself. Based on what you’ve described, the battery performance you’re seeing does not sound right, and it may suggest that one or more of the batteries has developed a fault.
While battery performance can naturally reduce over time depending on use and charging habits, the level of drop you’ve mentioned sounds beyond what we would normally expect. In some cases, this can also happen if a battery has been affected during transit or has developed an internal issue.
If you haven’t already done so, please contact our customer service team directly and we’ll be more than happy to look into this properly for you and guide you through the after-sales process. We genuinely want the chance to put this right and reach a solution that leaves you satisfied.
Warm regards,
David
Product Manager
SIXPAD UK
This company has to be one of the best…
This company has to be one of the best I've dealt with, I had a slight problem with my purchase so I emailed them for advice, they came back with a solution very quickly, can't fault the product and the fantastic service, I would recommend sixpad any day keep up the great work
March 23, 2026
Unprompted review
Reply from SIXPAD
Dear Chris,
Thanks so much for your kind words — we really appreciate it.
We’re so pleased to hear that our team was able to help quickly and get things sorted for you. It’s great to know you’re happy with both the product and the service.
Your recommendation means a lot to us, and we’re very grateful for your support.
If you ever need anything in the future, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
My hoover head broke i sent pictures…
My hoover head broke i sent pictures and got in touch within 2 weeks they sent me out a new one very fast and great service highly recommended
March 17, 2026
Unprompted review
Reply from SIXPAD
Dear Emma,
Thank you for your feedback — we really appreciate it.
We’re delighted to hear that your replacement hoover head arrived quickly and that you were happy with the service. It’s great to know everything was sorted smoothly.
If you ever need anything else, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD UK
Very professional,Thankyou Ruby and…
Very professional,Thankyou Ruby and your supervisor.I was very impressed how quickly it was all dealt with.
March 14, 2026
Unprompted review
Reply from SIXPAD
Dear Gaynor,
Thank you so much for your kind words — we really appreciate it.
We’re so pleased to hear everything was handled quickly and professionally. I’ll be sure to pass your thanks on to Ruby and the team.
If you ever need anything in the future, just drop us a message — we’re always happy to help.
Warm regards,
David
Product Manager
SIXPAD
Excellent customer service
Excellent customer service. We changed to sixpad after having a shark that was forever clogging up. The price and the quality of the vacuum and customer service is second to none, we had a couple of problems in the first year which were soon sorted. Thank to Sam and David for your help. I can guarantee that when it comes to replacing it it will be sixpad again.
March 11, 2026
Unprompted review
Reply from SIXPAD
Dear Paul,
Thanks so much for your kind words — we really appreciate it.
We’re really pleased to hear you’re happy with your SIXPAD and that the team was able to get things sorted quickly when you needed help. That’s exactly what we aim for.
And thank you for mentioning both Sam and myself — it genuinely means a lot.
It’s great to hear you’d choose SIXPAD again in the future. If you ever need anything, just drop us a message anytime.
Warm regards,
David
Product Manager
SIXPAD UK
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