First experience with sixstarcruises and I would certainly use them again. Elizabeth was excellent, talked through our options, nothing was too much bother and explained everything thoroughly. She mad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked our last cruise with Erin Madine at Six Star. Erin was fantastic. Knowledgeable, understanding, and just lovely to deal with. We booked quite late and could only get a lower deck but contac... See more
Company replied
Rebecca provided us with exceptional service today and yesterday to secure 2 suites for the Rocky Mountaineer & onward cruise to Alaska. The perfect example of how to listen and develop solutions to... See more
Company replied
Elizabeth has been our agent from the first time we booked a cruise through six star 3 years ago. Have just returned from another cruise & Elizabeth was incredibly helpful as always during the book... See more
Company replied
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A real pleasure to hear our Northern Ireland ‘daughter’ again
Erin has been away for a little while and we had excellent help from Emma , but it was a pleasure to ‘hand over funds’ and pay for another cruise with Erin today. Nothing is ever too much trouble and her ‘laughing voice’ is a pleasure to hear. She’s ‘seen us right’ for more than 30 cruises and we hope to hear her voice a few more times yet.
February 18, 2026
Unprompted review
Reply from Sixstarcruises
Dear Mr Guest
Thank you so much for taking the time to leave this wonderful 5‑star review.
We’re absolutely delighted to hear that Erin was able to assist you again and that her warm, friendly approach continues to make your booking experience such a pleasure. It’s also lovely to know that Emma took great care of you while Erin was away — we’ll be sure to pass along your kind words to them both.
More than 30 cruises booked together is truly remarkable, and we’re incredibly grateful for your continued trust and loyalty over the years.
Knowing that Erin has “seen you right” time and again means the world to us.
We look forward to helping you plan many more memorable cruises — and to you hearing that familiar “laughing voice” for a long time to come!
Kind regards,
Customer Relations
Elizabeth has been our agent from the…
Elizabeth has been our agent from the first time we booked a cruise through six star 3 years ago. Have just returned from another cruise & Elizabeth was incredibly helpful as always during the booking process including a couple of times when we have asked to change flight times or departure airports & offering tips for our week away.
Can’t speak highly enough of Elizabeth & other staff we have spoken to when Elizabeth is unavailable.
February 16, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your fantastic 5‑star review!
We are delighted to hear that you have been booking with us for the past three years and that Elizabeth has consistently provided such exceptional support. It is wonderful to know she has been incredibly helpful throughout each booking, from adjusting flight times and departure airports to offering useful tips for your time away. Your kind words about Elizabeth, as well as the rest of our team, truly mean a great deal.
Thank you once again.
Kind Regards
Customer Relations.
Excellent service
I have booked with Erin a number of times, always efficient and quick to respond. Would not hesitate to book with Erin again.
February 16, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that you have had such consistently positive experiences booking with Erin. Efficiency and prompt communication are exactly what we strive for, so it is fantastic to know she has delivered that each time. Your loyalty and confidence in booking with Erin again truly mean a lot.
Thank you once again.
Kind Regards
Customer Relations.
Flash sale
We had already booked our cruise and then a Flash Sale came up with an extra free onboard spend.
We didn't think we would get it.
We were amazed.
We got it.
So worth asking.
Six Star Cruises Agents really helped.
Elizabeth sent out our new invoice promptly with all amendments.
Thank you to all. Amazing staff.
February 14, 2026
Unprompted review
Reply from Sixstarcruises
Dear Kim
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Our travel consultant Elizabeth Wright…
Our travel consultant Elizabeth Wright was excellent, she kept us informed throughout
January 5, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you very much for taking the time to leave us a fantastic 5‑star review.
We are delighted to hear that your travel consultant, Elizabeth Wright, provided excellent service and kept you well‑informed throughout. We are incredibly proud of our team, and feedback like yours means a great deal.
Thank you once again.
Kind Regards
Customer Relations.
Rebecca was incredibly efficient and…
Rebecca was incredibly efficient and helpful. I thoroughly recommend her.
February 11, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5* review.
Six Star Cruises are always delighted to receive reviews of this nature and we would like to thank you for taking the time to share your experience with us.
Rest assured your kind comments will be forwarded to Rebecca and her manager and will be very much appreciated.
Thank you once again.
Kind Regards
Customer Relations.
Six Star
Have just booked another cruise with Sandie , who, as always, was very helpful and knowledgeable.
Couldn’t have better service.
Ian H
February 10, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your fantastic 5‑star review!
We are delighted to hear that you have booked another cruise with Sandie and that she continues to provide the helpful, knowledgeable service you’ve come to expect.
We truly appreciate your continued loyalty and your kind words.
Thank you once again.
Kind Regards
Customer Relations.
June 2027 Cruise
We have just booked our cruise with Claire Haslehurst. She was amazing and so patient with me when I couldn't always give her an answer straight away. We got there in the end and I'm very grateful for all her help and knowledge. Can't wait to go now. Thank you Claire I would not hesitate to recommend you to friends and family.
February 8, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that Claire was amazing throughout your booking and that her patience, knowledge and support helped make everything come together smoothly. It’s lovely to know you felt so well looked after, even when you needed a little extra time to decide.
We really appreciate your kind words and your recommendation to friends and family.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that everything felt excellent from start to finish.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Luxury Cruise booking with an expert
Booking a luxury cruise can be an expensive business and it’s important to get the best advice from an experienced agent. We have found Erin Madine of Six Star Cruises to be an excellent choice of cruise expert and with her assistance have booked 3 Regent Seven Seas cruises for 2026 through Six Star. The cruise prices are highly competitive and the service is friendly and efficient.
February 4, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review.
We are delighted to hear that you have had such positive experiences booking with Erin. She is a highly valued member of our team, and it is fantastic to know that her expertise, friendly approach, and attention to detail have helped you feel confident in planning your luxury cruises.
We truly appreciate your continued trust in Six Star Cruises and are thrilled to be supporting you with your upcoming Regent Seven Seas voyages for 2026.
Thank you once again.
Kind Regards
Customer Relations.
Smooth sailing
Rebecca at Six Star Cruises ensured that our cruise arrangements were seamless from start to finish. A job well done.
November 30, 2025
Unprompted review
Reply from Sixstarcruises
Dear Susan
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Nice to know the Agent is backed by a large organisation.
Sandy was very helpful and willing to negotiate.
February 2, 2026
Unprompted review
Reply from Sixstarcruises
Dear Mrs Ash
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandy recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
We booked our last cruise with Erin…
We booked our last cruise with Erin Madine at Six Star. Erin was fantastic. Knowledgeable, understanding, and just lovely to deal with. We booked quite late and could only get a lower deck but contacted us within days to offer us a cancelled cabin which was perfect. We wouldn’t hesitate to contact Erin again when we’re ready to book our next cruise.
November 10, 2025
Unprompted review
Reply from Sixstarcruises
Dear Marilyn
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Erin recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Lisa Paterson was a great help
I had a fantastic experience booking my cruise with Lisa Paterson at 6 Star Cruises. She was extremely attentive, friendly, and made the whole process very straightforward and easy. The online chat system was excellent for initial discussions, and we then quickly moved to a phone call to finalise payment and complete the booking efficiently. Lisa was always quick to respond, explained everything clearly, and secured the best possible price. Her great personality made the experience genuinely enjoyable, and I felt well looked after from start to finish. I wouldn’t hesitate to book again and highly recommend her to anyone considering a cruise
January 28, 2026
Unprompted review
Reply from Sixstarcruises
Dear Jason
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Lisa recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Lisa Paterson. Fantastic service.
Lisa Paterson.
Just want to say a big thanks for all your help in booking our cruise today, from start to finish you have been great. I would recommend you to anyone who is looking for specialist cruising.
January 29, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for your fantastic 5‑star review.
We are delighted to hear that Lisa provided such great support throughout your booking journey.
We truly appreciate your recommendation to others looking for specialist cruising, it is one of the greatest compliments we can receive.
Thank you again for choosing Six Star Cruises. We hope you have an amazing time on your upcoming voyage, and we look forward to assisting you again in the future.
Kind Regards
Customer Relations
Excellent service
Just booked our third cruise with Rebecca Rimmer at six star. Rebecca has been so patient and helpful looking at various options to make sure we got exactly what we wanted. I would highly recommend her
January 24, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for taking the time to leave this wonderful 5‑star review.
We are delighted to hear that this is your third booking with Rebecca. She will be thrilled to know her patience, guidance, and dedication helped you find the perfect cruise.
Thank you once again for your continued trust in Six Star Cruises. We hope you have an amazing time on your upcoming voyage, and we look forward to assisting you again in the future.
Kind Regards
Customer Relations
Rebecca is very helpful when looking…
Rebecca is very helpful when looking into a cruise for me. As I’m getting older I have more boxes to tick so appreciate Rebecca’s patience and understanding.
January 29, 2026
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are happy to hear that Rebecca has been so helpful in finding the right cruise for you. She takes great pride in offering patient, personalised support, and it’s wonderful to know her understanding approach makes such a difference.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca was extremely helpful on a 3…
Rebecca was extremely helpful on a 3 way conversation - she answered all our questions and has booked us on a fabulous cruise with Seabourn for 2027. She was patient and efficient.
January 28, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for leaving your fantastic 5‑star review.
We are delighted to hear how helpful Rebecca was during your three‑way conversation. She takes great pride in providing clear, patient and knowledgeable support, so she will be thrilled to know her assistance helped you feel confident and well‑informed throughout the booking process.
We are so pleased we could help you secure the perfect sailing.
Thank you once again for choosing Six Star Cruises. We truly appreciate your kind words and look forward to helping you again in the future.
Kind Regards
Customer Relations.
Elizabeth has done an excellent job in…
Elizabeth has done an excellent job in booking myself and my wife on to 2 cruises. She seems to work 24 hours a day!
Good prices, excellent service and cheaper than going direct to the cruise companies.
Thoroughly recommended.
Tony
January 26, 2026
Unprompted review
Reply from Sixstarcruises
Dear Tony
Thank you for your review,
We are happy to hear that Elizabeth has done such an excellent job arranging both of your cruises. She is incredibly dedicated to her guests, and it’s wonderful to know her hard work, great prices, and exceptional service made such a difference to your experience. We truly appreciate your recommendation and look forward to helping you again in the future.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Six star service from Laura W
Laura had a lovely professional manner and her knowledge of the cruises and flights was impressive. We felt that nothing was too much trouble, no question was too silly and that we were in very safe hands.
January 25, 2026
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you so much for taking the time to share such a wonderful review.
We are delighted to hear that Laura’s professional manner and in‑depth knowledge made such a positive impression. Knowing that you felt supported, confident, and “in very safe hands” throughout the process is exactly the experience we strive to deliver.
We will indeed pass on your kind words to Laura, as feedback like this really means a lot to our team.
Thank you once again.
Kind Regards
Customer Relations.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.