SIXT Ireland Reviews 

The process of hiring this car and picking it up at Shannon Airport was seamless.
The car was clean and in perfect condition, mechanically and otherwise.
Returning it at Shannon was also an easy process. I’d have no hesitation in renting again from Sixt !

Excellent Service from start to finish. If you're in Ireland and need a car, then use SIXT

The cars are clean and in good order.
The staff are brilliant and very knowledgeable about the local area.

I received the warmest welcome from Jadelle at SIXT when I arrived at Dublin airport and was collecting my hire car. Without a doubt, the best customer service I have experienced and will only book with SIXT from now on. That's how good she was.

Car was great too and the price. Good service. Efficient. What's not to like

Do not rent from Sixt in Dublin!

We picked up the rental car at the Dublin Airport parking garage at 10:30pm. The garage was poorly lit, making inspection difficult. The vehicle was parked between other vehicles - this prevented us from viewing the side of the vehicle from more than a few feet away. As instructed, we walked around the vehicle and took photos of any visible imperfections. Though we took photos of minor scrapes and dents, no significant damage was apparent at the time.

Two days later, while parked in good daylight and from a distance and slightly below the vehicle, we noticed a large gouge on the lower body panel beneath the driver’s side door (the right side of the vehicle in the UK). The damage was only visible when standing a significant distance from the car under bright light. Knowing we had not caused this damage, we immediately contacted Sixt customer service to report it. The representative told us a note would be made on our rental file. We also sent them photos of the damage for their records.

Sixt responded stating that they had no record of this damage prior to our rental and that we would be held responsible. We asked whether they systematically take photos of all parts of all vehicles at check-in/check-out. We were told that photos are only taken if damage is noted by staff, and unfortunately, no such record existed in our case. We were also told that someone would follow up with us to discuss the matter further, but no follow-up ever occurred.

Due to our early flight home, we returned the vehicle to the same garage without interacting with any Sixt staff. We took photos and dropped off the key as normal. Later that morning, we received a message from Sixt acknowledging the vehicle return and stating boldly that “No new damages were detected.” This led us to believe they had recognized the damage was pre-existing.

Two weeks later, and without any further communication or documentation, we were charged $1,177.60 for damage to the vehicle. Sixt claimed the damage was discovered during a more detailed inspection.

Apparently, they get two weeks, good lighting, and a trained professional to look at the vehicle. While they could not prove that we caused the damage, we could not prove that we didn't.

Sixt does not take systematic photo documentation of all vehicles from all angles at pick-up and drop-off (as most rental companies do.) They only save photos of damages. This means renters are wholly responsible for proving they didn’t create the damage, placing unreasonable burden on renters who experience sub-optimal conditions for inspections (low light, tight space) and who are not professional vehicle inspectors.

Rent from anyone else!

Sixt charged me €241.37 extra at the counter for mandatory insurance, which was not disclosed in my prepaid booking confirmation. I was forced to buy this expensive premium coverage simply because I presented a debit card instead of a credit card, a condition that was never clearly stated upfront. This is a non-transparent and unfair business practice that significantly increased the final rental price.

If I could, I'd give zero stars for the rental we made in Dublin from November 3rd to 8th. We rented (booked online) a 7-seater because there were six of us. We were initially given a black Dacia Jogger, but inside there was a long, non-removable plastic bracket. The Sixt employees attempted to remove it, but to avoid damaging it, they decided to give us a new car. Subsequently, they gave us a new gray Dacia Jogger, also with the large, non-removable plastic bracket. A Sixt employee was able to remove it with difficulty, but it was left crooked inside the car. We requested a 7-seater, and we drove all over Ireland with this long plastic bracket in the back seat. The sixth passenger was extremely uncomfortable, especially considering the small luggage. We booked a 7-seater to have seven free seats, not just five. We paid €540 to travel cramped. When paying, we went to the front desk to ask for clarification, and the gentleman agreed with us, telling us to contact Customer Service.
When I returned, I contacted customer service, attaching the contracts, receipt, and photos, and this was their response:
"Please note that the car you booked was provided as requested. If a larger vehicle had been required, an upgrade would have been necessary, at an additional cost.
We do our best to ensure that vehicles are properly prepared for each rental. However, we do not manufacture cars and can only provide vehicles available in our fleet.
For this reason, we are unable to offer refunds or discounts.
Thank you for your understanding, and we hope to welcome you back for a future rental.
Best regards,
Annie"
THERE IS NO NEED TO WRITE "CONTACT CUSTOMER SERVICE" BELOW BECAUSE YOU ARE DESIRABLE TO COMPLAIN!!!!!! BETTER TO BOOK LOCAL CAR RENTAL AND NOT THIS “FAMOUS” COMPANY!!!!

Customer service was excellent, vehicle was good value, clean and in perfect working condition.

Very friendly and helpful staff at their Dublin city centre office. The pickup and drop off process went quite smooth and communication was good at all times. I had a flat tyre during my trip in Ireland and everything was solved promptly thanks to their road assistance team!

I made a reservation on September 7, 2025 picked up the car at Marlborough car park , Dublin on October 1 for 2 weeks. Original price was €944.30. Didn’t “entirely “ proof read all the fine print and later noticed that the price was € 1,017.20. Nothing was added as far as coverage or extras. That was my mistake, shame on me . Always, always , always look over entirely before you sign. They said once you sign, nothing can be altered . Why reserve a car if the price will change upon pickup. Thus ends my business with Sixt. I’ll be sure to let others know when they ask who to hire a car with when in Ireland. Shame, shame. Kevin

We rented a car from Sixt Ireland (Dublin Airport) in October 2025. On our trip around the Ring of Kerry, the rear tire suddenly burst. The tire technician confirmed both rear tires were completely bald and the front tires were also badly worn — the car was not roadworthy when rented.

Sixt initially blamed us for “under-inflation,” which the technician said was false. Since then, they’ve ignored three follow-up emails and provided no reimbursement or acknowledgment. We’ve filed complaints with the CCPC and ECC Ireland over the unsafe condition of the vehicle.

Extremely disappointing experience and a serious safety concern for future customers.

I have chosen the option pick up of the car at the terminal because in a hurry, but at rental village it works well too with the shutlle I use to take.
very kind team, good explanations

Sixt team at Dublin Airport gave great service, quick processing and access to my hire car.

Excellent customer service after getting off a long journey straight through from Australia- streamlined service with no waiting time to getting in to car ….. and a very quick rerun process which was also hassle free.
Your rental desk staff are a pleasure to deal with.👍👍👍

Great service at Shannon .
Derek had all the documents ready - on the laptop - all checked and off .
Car parked outside the terminal.
No problems during our trip , car was a dream.
Same when dropping the car back , things couldn’t have been smoother!

Incredible service from Dublin airport. Exactly what a car rental should be like. No fuss, easy pickup and return and no hidden fees!

Efficient and friendly
Pick up was perfect with friendly and available staff
Same goes for return

Lina did a great job, very polite and helpful.

Great service, quick pickup and nice cars

Friendly, efficient and quick pick up and return of car