Six The Residence  Reviews 

190
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I've placed orders with Six the Residence before and have always been impressed by their fast, reliable delivery — which is why this experience has been so disappointing. We ordered a pouffe for... See more

Rated 5 out of 5 stars

I have purchased from Six The Residence a number of times for projects and have always found Daisy to be exceptionally helpful and responsive. The items are gorgeous and really good quality. I retur... See more

Rated 4 out of 5 stars

Update: After we complained, the founder called us, recognized the issue, apologized, and offered a refund. We've just received our new bed, and it's perfect (although not Ottoman anymore). I'm ther... See more

Rated 5 out of 5 stars

Daisy and Francesca went above and beyond! Customer service taken to a whole new level which puts Six The Residence head and shoulders above the rest. They were both absolutely lovely - genuine, pro... See more

Company details

  1. Furniture Store

Written by the company

Six The Residence is a trend-led contemporary furniture brand inspired by some of the most well known architect's of the 20th Century. We have put our own modern design twist on these vintage pieces and have created some of our own furniture pieces to be the stand out piece in the room.


Contact info

3.9

Great

TrustScore 4 out of 5

190 reviews

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3.9

All reviews

(190)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

Would not be ordering from them again

The order took an extra 5 weeks to arrive. When it arrived, the chair were not of the same size. You would be expected to chase up your order constantly.

The driver was incredibly rude during delivery.

I would not be ordering from this company again.

March 31, 2022
Rated 5 out of 5 stars

Recommend!

Very happy with my purchase . Delivery was quick , communication with customer service was great they were very accommodating.
Chair looks like a million bucks !
Recommend recommend !

March 25, 2022
Rated 5 out of 5 stars

Great product

Great product, good quality compare to price and exactly what I’ve seen on the website.

March 14, 2022
Rated 5 out of 5 stars

They got it right!

Amazing communication, was sent a sample of the fabric, was delivered on time and was brought up to my flat. Really happy with the product as well it is stunning!

March 13, 2022
Rated 2 out of 5 stars

Very long-winded order, mistake after mistake!

Ordered some chairs. Some were back dated on pre order in different dispatch dates, however they wanted to hold. All. Items, even in stock items until last item was available which meant about a 2 month wait. After this and a further delay, the last chair was delivered in the wrong colour. They re-scheduled another delivery to replace this and after another 10days it arrived and was the wrong colour again. Ordered in December and we are now in March and still awaiting the last correct item. After all this, all the manager could Offer was 10% off on our next purchase. Understand they are a small company and want to save on deliveries but the compensation doesn't match up and I Don't think we ll be ordering anything from them again.

March 5, 2022
Rated 1 out of 5 stars

They have appalling customer service

They have appalling customer service. Do not use them.
I ordered a stool from this company. They delivered it via DHL when I was on holiday. I was not given any delivery options. DHL left it on my doorstep, took a photo and it was then stolen before I got home. I did not sign or take actual delivery of the item.

Once I raised this as an issue with Six The Residence they told me to take it up with DHL as they said it was delivered. DHL said I the company needed to take it up with them not me. Six The residence then said as DHL did deliver it and left it in a safe space (on my doorstep in full view of an open road) there was nothing they could do they would not refund or replace the item.

Disgusting customer service.

February 11, 2022
Unprompted review
Rated 1 out of 5 stars

I bought a £295 chair as a present and…

I bought a £295 chair as a present and the quality of the finish is shocking and the chair is definitely not fit for purpose! You would cut yourself on the excess glue that is used all over the chair. Very very disappointing.

December 11, 2021

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