sixthreezero Reviews 8,645

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, describing them as comfortable, well-designed, and beautiful, making outdoor activities enjoyable for the whole family. The staff is consistently praised for being polite, responsive, and knowledgeable, providing excellent support and making interactions pleasant. Reviewers frequently highlight the exceptional customer service, noting that representatives are helpful, patient, and committed to resolving issues efficiently. However, some people were dissatisfied with customer service, experiencing slow responses, conflicting information, or difficulties in getting replacement parts. There were also instances where customers received used batteries without disclosure or encountered issues with product quality, such as bent frames, cracked parts, or components like tires and tubes being of poor quality.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing satisfaction with their bikes,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting highly positive... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers praising the products as... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers reporting overwhelmingly positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The evry journey bike is the most comfortable I have ever ridden. The size chart on the site was very accurate so the bike fits great. It was packed well and arrived without damage and was easi... See more

Rated 5 out of 5 stars

A new Simple Glide Fat tire motor sprocket came off. Sixthreezero verified it was covered under their warranty and they would ship a new one. Days,passed I contacted customer service. Weeks and month... See more

Rated 5 out of 5 stars

My experience with Sixthreezero has been the best customer service I have had in many years. They (CORA) reacted immediately to my issue. I ordered three bikes, two of which were damaged in transit b... See more

Rated 5 out of 5 stars

As a single income family raising a child with sensory differences, I was admittedly nervous about making this purchase. We’re only 2-3 months into our purchase of the rickshaw, and I have zero regret... See more


Company details

  1. Bicycle Store
  2. Sporting Goods Store

Information provided by various external sources

The bicycle is one of the most powerful movement devices in the world. Our mission is to provide an innovative bicycle experience to all adventurous souls in the world. Empowering people to embark on the most challenging journeys in their life... one bike and one ride at a time.


Contact info

3.9

Great

TrustScore 4 out of 5

9K reviews

5-star
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No history of asking for reviews

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Rated 5 out of 5 stars

Very happy with my cruiser

Very happy with my cruiser. Easy to put together, following sixthreezero youtube tutorial. Comfortable and cute bike. The brakes squeaked until I broke them in.

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

I so don’t want to write a bad review

I so don’t want to write a bad review, but I see no other way forward. I truly love my rickshaw trike and have had many fun rides with my granddaughters. In August the trike stopped working, I contacted the company and their diagnosis was a burned out front motor. They did not have the part and the wait began and has dragged on and on and on. Email responses are worthless….”I understand your frustration” “I deeply regret your inconvenience” etc. No one has returned phone calls. I hate writing this, but it started in August and soon it will be Thanksgiving and I’m still banging my head against the wall. We live in snow country and the best of riding season is now gone. I love the trike and very much wanted to buy their strider too, but customer service is worthless in my experience. Apparently the front hub motor is ridiculously hard to find. Perhaps try Amazon.

August 15, 2024
Unprompted review
sixthreezero logo

Reply from sixthreezero

Hello,

We are truly sorry for this experience and I think that anyone would be disappointed in this. I want to also apologize for the vagueness in our replies about restocking motors. We have been in constant contact with the factory about restocking these, and the new batch has been on order for two months. We should have also been clearer in updating you about their status. The ETA for these is the end of this month, but I know that this is not an answer that helps you very much. I can tell you with 100% certainty that we will absolutely ship out a motor as soon as I receive them. I do also expect the current ETA to be accurate to within a couple of weeks. In the meantime, I am going to have customer service reach out to you and see what we can do to improve this situation while we wait. This has not been the outcome that we want either, and it's on me for not handling your warranty claim more proactively.

We will do our best to make this right.

Sincerely,

Peter Kaltreider
COO sixthreezero

Rated 5 out of 5 stars

Great store to deal with.

The company were great to deal with and responded quickly to my emails. The tracking on shipping worked well. it really felt like i was dealing with a family run business and not some big corporation.

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Love the Easy Transit 750W Folding Electric Trike

My husband and I bought the Easy Transit 750W Folding Electric Trike for RVing. We absolutely love them. It has made our vacations so much more fun. We averaged about 15-18 miles each day, and the top speed is about 16-17mph. The rode them in every city that we stopped, from North Carolina to North Dakota. The batteries (we have 2 per bike) last forever and lock onto the bike. It climbs hills without pause and easily glides over tall grass and rough terrain. I've contacted customer service for accessories and they are unbelievable. They followed-up on our purchase, to insure our happiness. Both bikes fit in the back of our '19 Jeep Wrangler Rubicon. They would fit in the back of a truck, but we didn't want the electronics to get wet in the rain while vacationing. We charge the batteries during RV travel and they are ready to go in a few hours. If you're looking for electric bikes SixThreeZero has them. You won't regret this purchase at all.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

GAME CHANGER!

I have a huge butt and never thought I’d be able to ride a bike again. With this seat I’ve been able to ride my bike countless miles without any discomfort. I’m 6’ 2” and weigh 350 and this seat felt like it was custom made to fit my big, wide, flat butt! Thank you for making this product and restoring the joy of bicycling again! Plus, it looks awesome on my XDS Firmstrong Bruiser!

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great option when looking for comfort, quality, and pricee to physical restrictions

Due to physical restrictions, I am no longer able to take my mountain bike on adventures so it was time to relax and enjoy the ride! I needed something comfortable and simple that would not aggravate my aching lower back or shoulders now that I'm in my mid-50's. I also needed something that was good quality and affordable. This bike was all that and more! I didn't assemble it but I "supervised" my son assemble it and honestly it was pretty easy and quick! The bike rides so smoothly and comfortable and is just what I was looking for! I highly recommend it!

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

Mary was a tremendous help

Mary was a tremendous help, was quick to respond and help correct the warranty issues I was having, will continue give sixthreezero my business

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Super Max Cush Extra Extra Large…

Super Max Cush Extra Extra Large Comfort Seat is a lifesaver.

I'm a plus size rider and I like to go on long 12+ mile rides everyday. Those rides wouldn't be possible without this amazing seat for support!

October 11, 2024
Unprompted review
Rated 3 out of 5 stars

Bikes are Great! Customer Service is Not!

I ordered 2 Evryjourney bikes and 2 extra cushion seats. The bike itself was well made. The assembly was not as easy as the video. Alot of bending and push and pull on the fenders and rack on the back. I am pretty handy with tools, and I had problems. I suggest you buy one from a shop already assembled, if you are not tool savvy and have no patience. I didn't care for the seats, so I decided to return them. Nine days after the return form was sent, I finally got a return label after numerous emails to them. Their customer service is Terrible. After nine more days I got a full refund which is normal, I guess. I ordered from the company and not from Amazon. I would recommend ordering from Amazon even if the price is a little higher because the hassle, I had with Customer Service was not worth it. I can't even imagine what it would have been like if I had wanted to send the bikes back.

August 26, 2024
Unprompted review
Rated 5 out of 5 stars

Still a great bike after one year

A year ago, I needed a college bike for my daughter. It has to be reliable, easy to maintain, and rugged. I searched everywhere, and this is the only one that fits all my requirements, plus more.

- 3 speed. Simple and easy to maintain
- Perfect "ADULT" 26" cruiser-style bike for a 5' 2" woman that's not a poorly built kid's bike
- Overall, it is a well-designed bike with excellent components
- Great price, fast shipment, easy assembly, and excellent customer communication

It has been a year since, and it still rides great.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect ride

I’m loving my new six three zero 7 speed cruiser bike. It works out perfect for every ride!!

Thank you customer service for following up🥹

Kat

September 25, 2024
Unprompted review
Rated 4 out of 5 stars

Comfortable bike with durable…

Comfortable bike with durable structure. The only issue I had was with the assembly. I followed the instructions but couldn't put it together right. The brake makes noise

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing bike

Amazing bike! Arrived timely, packed very well in a flat box, was medium easy to self assemble (I'm not a pro, so it took me a little while, but I did it all by myself which speaks to the ease of construction). The bike rides soooooo well - love it a lot!

September 11, 2024
Unprompted review
Rated 1 out of 5 stars

Beware

I honestly wish I could give zero. I was initially really excited about this bike. It was my first real purchase for me, but my excitement quickly faded with all the issues. Firstly I ordered several things the bike, helmet, bag, bell, seat and water bottle.

The water bottle came with a huge dent on the bottom and every time I asked for a new one they would recommend I keep the dented one and get a partial refund. I finally asked for a refund and asked where to send the bottle and they asked me to donate it. Still not the resolution I hoped for.

Next my bikes inner tube for the front tire was popped. So that took a couple weeks to get in.

The brakes didn’t seem super intuitive and were just plane hard to figure out. We did partially but a bike shop was able to help more. I will note even the bike shop couldn’t fully keep the pads from shaving the white part of the wheel.

The front metal fender also always mid-ride starts hitting the tire and you have to tap it so that it stops grinding it.

I was riding out my first time and the brakes started auto working. This was pretty scary since I was a couple miles from home and the bike out of no where started brake checking me. I took the bike to another shop and they said the bar holding the front wheel was stripped and the bearings were blown. They said it looked like a factory issues since it’s impossible for it to happen on a new bike.

Got that fixed and was riding again up a sight incline (again a couple miles from the house) when a gear broke. This happened so randomly and it really could have had a damaging ending for me. I was thrown forward from the bike and slide to my stop. The gear no longer works and makes a really loud sound when you click to it.

I have reached out to customer support countless times to rectify the issue and they are not the most helpful. I found on the six three zero website the ability to get a refund within a year of purchase. Apparently that is a lie so beware.

At this point I feel like this bike is eventually going to cause me serious bodily harm. I have only ever ridden it on streets but I don’t even feel like that is safe anymore.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Looks good. Cheap and undependable.

"Check engine" icon hours after it came outta the box. Electric throttle doesn't work. Took it to a bike shop, they said that "sixthreezero" makes "good looking bikes that don't work". Should have done more research before I spent so much money.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Cruiser Bike

I was gifted this bike a year ago, and it is still in excellent condition and has been a great way for me to get exercise. The person who purchased this bike for me is a life-long bike rider and did a lot of research into finding me the top-tier women's cruiser. I attest to the opinion of many, that this bike is a breeze to ride (however was a learning curve for me with the reverse-pedal braking system!)
I recommend this bike for those who want a casual and smooth ride around the neighborhood!!

August 31, 2024
Unprompted review

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