I ordered a shoe on December 5, it says it's been awaiting for carrier pick up. Fast forward to December 25, the status didnt change. Contacted the customer care team 3 times in the span of 3 weeks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alex and Alex were sublime. Pleasant, knowledgeable, thorough, and totally without rush. A boon to any shopper that is able to encounter them
Company replied
Staff member was really helpful. Jack? Helped me with trying on Salomon XT6, didn't have the colour I wanted in store so he helped me order the ones I wanted and with a good discount. Process was fast... See more
Company replied
Always love a trip into size? and I was met with warmth and welcome by Sonny and Ethan . They were very helpful and most of all, calm chill people . Exactly what I’m accustomed to in Size? big up th... See more
Company replied
Company details
About size? - Cambridge
Written by the company
Shop New In Shop Mens Shop Womens Shop By Brand Shop Sale
About size?
Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.
Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.
As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.
Download size?launches Contact us via Customer CareContact info
24 Market Street, CB2 3PA, Cambridge, United Kingdom
- 01223 654115
4.2
Great
12 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from size? - Cambridge
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Another great experience from the Cambridge Size? store
Another great experience, purchasing from Size ?
April 12, 2026
Reply from size? - Cambridge
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
size? Customer Care Team
Reply from size? - Cambridge
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Alex and Alex
Alex and Alex were sublime. Pleasant, knowledgeable, thorough, and totally without rush. A boon to any shopper that is able to encounter them
April 8, 2026
Unprompted review
Reply from size? - Cambridge
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Reply from size? - Cambridge
Thank you for the 4 star rating.
We appreciate your review and we're glad you found our service helpful.
If there's anything else we can support with please don't hesitate to reach out.
Thanks,
size? Customer Care Team
Great service from Alex
Great service from Alex, was really helpful and made the whole experience easy and enjoyable
November 29, 2025
Unprompted review
Reply from size? - Cambridge
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
size? Customer Care Team
Staff very helpful and informative
Alex was very helpful and informative
March 7, 2026
Unprompted review
Reply from size? - Cambridge
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
size? 05/02/2026
Always love a trip into size? and I was met with warmth and welcome by Sonny and Ethan . They were very helpful and most of all, calm chill people . Exactly what I’m accustomed to in Size? big up the two of them
Tafari 👊🏾
February 5, 2026
Unprompted review
Reply from size? - Cambridge
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
Friendly staff, good range
Staff member was really helpful. Jack? Helped me with trying on Salomon XT6, didn't have the colour I wanted in store so he helped me order the ones I wanted and with a good discount. Process was fast and customer service was top notch.
January 19, 2026
Reply from size? - Cambridge
Thanks for the top marks.
We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
size? Customer Care Team
Reply from size? - Cambridge
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
Pure ignorance of a service
I ordered a shoe on December 5, it says it's been awaiting for carrier pick up. Fast forward to December 25, the status didnt change. Contacted the customer care team 3 times in the span of 3 weeks , no answers. commented on Instagram and got deleted. Great service 😌
I just want answers on where my order is, hopefully this review will get me some
December 25, 2025
Unprompted review
Reply from size? - Cambridge
Hi Marcel,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our service. We value your feedback and would like to assist you further. To provide us with more details about your concerns, I kindly request you to contact us via our webform.
You can access the webform by clicking on the following link: size.co.uk/customer-service/contact/
Once we receive your submission, we will promptly address your concerns and provide the necessary assistance.
Alternatively, please do not hesitate to contact our Customer Care phoneline on 0161 393 7063.
They are available Monday to Friday: 08:00-19:00
and Saturday 09:00-18:00.
Kind regards,
Farhan,
size? Online Reviews Team.
Reply from size? - Cambridge
Hi,
Thank you for giving us a 5 star review.
We hope that each and every experience you have with us is as positive as this one.
Kind regards,
size? Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.