Size delivered my order to my doorstep all the way from UK to India. However a little note for the Shipping partner that is DPD from UK and DTDC from India, they damaged the shoe box a little bit,... See more
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Was really easy to return product in store. All I had to do was hand them the receipt and the shoes and they just went ahead and refunded them. Staff were also super kind and organised in letting m... See more
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Hassle-free online shopping. Click and collect process easy. Only criticism is that there's hardly any stores around London.
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I went to the Carnaby Street store there was no customer service staff members were just standing around talking to each other try on replacements but got no joy. When it was time for my refund the c... See more
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Company details
About size? - Carnaby London
Written by the company
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About size?
Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.
Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.
As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.
Download size?launches Contact us via Customer CareContact info
32-34 Carnaby Street, W1F 7DW, London, United Kingdom
- 020 7287 4016
4.4
Excellent
53 reviews
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Size delivered my order to my doorstep…
Size delivered my order to my doorstep all the way from UK to India.
However a little note for the Shipping partner that is DPD from UK and DTDC from India, they damaged the shoe box a little bit, also DTDC charged additional Rs490 for delivering it to my doorstep.
I was worried about my order as i paid 100 Euros + Forex charges in advance….but overall happy with Size as they delivered my order.
Thank you!
May 25, 2026
Reply from size? - Carnaby London
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
size? Customer Care Team
Nice store
Nice personell, very helpful. Also a nice collection of Nike air max and not the basic types :-) very nice.
May 23, 2026
Unprompted review
Reply from size? - Carnaby London
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
We had a really good experience with…
We had a really good experience with Sarai. She helped me and my partner find great outfits.
May 23, 2026
Unprompted review
Reply from size? - Carnaby London
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
size? Customer Care Team
Amazing serviceeeee from Sarai great…
Amazing serviceeeee from Sarai great personality & good vibesss 10/10
May 23, 2026
Unprompted review
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Hi , Hardworking Staff 👍
Hi , staff are really helpful and friendly and go the extra mile to help you , they make purchasing trainers easy, I always order to store so much easier, great service from hardworking staff and thank you size .
May 19, 2026
Reply from size? - Carnaby London
Thanks for the top marks.
We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
size? Customer Care Team
Amazing
Extremely fast delivery, the shoes are amazing, it was a colour I couldn’t find anywhere else! And for an amazing deal! Thank you
May 7, 2026
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thank you for giving us 5 stars.
It's really helpful to see our colleagues get a mention, so thanks for that.
Kind regards,
size? Customer Care Team
All employees very helpful
From my welcome to shop.
Make all the effort (employee, manager and the person at the till) to do my exchange (t-shirt wrong size).
Able to have a delivery service at home
April 6, 2026
Reply from size? - Carnaby London
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
size? Customer Care Team
Aways a Nice selection of the best…
Always a Nice selection of the best trainers good service and delivery thanks size
March 30, 2026
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
size? Customer Care Team
Reply from size? - Carnaby London
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
size? Customer Care Team
Was really easy to return product in…
Was really easy to return product in store. All I had to do was hand them the receipt and the shoes and they just went ahead and refunded them.
Staff were also super kind and organised in letting me try on shoes in various sizes. They seem to have a clever system going for fetching shoes customers need which makes it quick/effortless for the staff and customers.
My experience of this service was super positive, but fairly limited since all I did was refund one pair of shoes then try some other ones on.
March 24, 2026
Reply from size? - Carnaby London
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
size? Customer Care Team
Buying for years on Size
Buying for years on Size! The store to pick up best creeps in London! Worth visiting the store as well. I actually been to the small one in Cambridge as well.
March 30, 2026
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Good
Unable to exchange my pair of shoes for a different size as not available in store. Had to returned them, get the refund and order them myself again online.
March 20, 2026
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
size? Customer Care Team
Love Size on Carnaby Street
Love Size on Carnaby Street, retains the feel of it's original independent roots and the staff are great.
March 21, 2026
Unprompted review
Reply from size? - Carnaby London
Hi,
Thank you for giving us 5 stars.
It's really helpful to see our colleagues get a mention, so thanks for that.
Kind regards,
size? Customer Care Team
I’m still waiting on a refund for an…
I’m still waiting on a refund for an item that I didn’t collect. It’s been nearly 3 weeks and I’ve written to the company twice but there’s been no reply at all
March 11, 2026
Reply from size? - Carnaby London
Hi Damanie,
Thank you for getting in touch. Apologies for any inconvenience caused. I have sent over an update on your order via email please look at this as soon as possible then we can assist further.
Kind regards,
Sidrah,
size?
Was gonna purchase from them but all…
Was gonna purchase from them but all rude store agent thought it was funny to hang up on my call and then not bothering to pick up 5 seconds later when I called back, worst customer service The Carnaby st branch in London. Learn some customer service, will never purchase nothing from this outlet ever.
February 20, 2026
Unprompted review
Reply from size? - Carnaby London
Dear Naverra,
Thank you for getting in touch. Please accept my sincerest apologies on this matter. Please fill our contact form which I link below and a team member will reach out to assist further: https://www.size.co.uk/customer-service/contact/
Many thanks,
Sidrah.
Very good sale reductions
January 17, 2026
Reply from size? - Carnaby London
Hi,
Thanks for taking the time to give us a 5 star review.
We hope all your future experiences with us are just as good.
Thanks again,
size? Customer Care Team
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