Size delivered my order to my doorstep all the way from UK to India. However a little note for the Shipping partner that is DPD from UK and DTDC from India, they damaged the shoe box a little bit,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was really easy to return product in store. All I had to do was hand them the receipt and the shoes and they just went ahead and refunded them. Staff were also super kind and organised in letting m... See more
Company replied
Hassle-free online shopping. Click and collect process easy. Only criticism is that there's hardly any stores around London.
Company replied
I went to the Carnaby Street store there was no customer service staff members were just standing around talking to each other try on replacements but got no joy. When it was time for my refund the c... See more
Company replied
Company details
About size? - Carnaby London
Written by the company
Shop New In Shop Mens Shop Womens Shop By Brand Shop Sale
About size?
Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.
Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.
As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.
Download size?launches Contact us via Customer CareContact info
32-34 Carnaby Street, W1F 7DW, London, United Kingdom
- 020 7287 4016
4.4
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Finally
Finally, i got what i really want. Better late than never and i got it at the same price when i first bought the shoes.
February 4, 2026
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
I collected my order from london store…
I collected my order from london store canaby street got home it the wrong shoe now returning to harrods as nearer to get refund
January 17, 2026
Reply from size? - Carnaby London
Hi Amena,
Thank you for getting in touch. I have sent an update regarding this matter. Any questions do reach out.
Many thanks,
Sidrah.
Reply from size? - Carnaby London
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
size? Customer Care Team
Easy Collection
The process was very easy and the shoes came in perfect condition collecting from the shop
January 12, 2026
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Great variety of products available and…
Great variety of products available and prompt delivery.
December 30, 2025
Reply from size? - Carnaby London
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Nice and friendly service
December 23, 2025
Reply from size? - Carnaby London
Thanks for the top marks.
We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
size? Customer Care Team
Have always had great service both…
Have always had great service both online and in store. Excellent offer especially on the limited run trainers ( mainly Adidas)
December 23, 2025
Reply from size? - Carnaby London
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence and hope you choose to shop with us again in the near future.
Kind regards,
size? Customer Care Team
The order arrived before expected
The order arrived before expected, the staff was very friendly and let me try the shoes before leaving.
December 24, 2025
Reply from size? - Carnaby London
Thanks for the top marks.
We're pleased to hear we made a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
size? Customer Care Team
Great products and customer service
Great products and customer service . Mistakenly brought same thing twice , return process was easy and was refunded the same day
December 12, 2025
Reply from size? - Carnaby London
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
size? Customer Care Team
2nd time round quality was so bad had…
2nd time round quality was so bad had to return even before u walked out of shop really sad
December 17, 2025
Reply from size? - Carnaby London
Hi Carlos,
Thank you for taking the time to leave a review.
I apologise for any dissatisfaction you may have experienced with our level of service. In order to address your concerns and resolve any outstanding issues, I have sent you an email.
If you would like to discuss this matter further, please reply back to the email.
Kind regards,
Farhan,
size? Online Reviews Team.
Reply from size? - Carnaby London
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
size? Customer Care Team
Thank you so much for a quick and…
Thank you so much for a quick and efficient collection service at your store in carnaby street will be back much appreciated
December 8, 2025
Reply from size? - Carnaby London
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
size? Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.