S James Prestige Reviews 1,058

I had sold my bmw 5 series today to s james prestige and from the first point of contact to last they were phenomenal. Made me feel important as a customer and addressed any issues i had. They kept me up to date with all parts of the procedure of selling my car and i had a million and one questions for them and they answered them without being unhelpful. I would sell to these guys again. I had the pleasure of speaking to steve and luke who took good care of me especially on day of collecting the car which was today it was done within 30 mins and payment was received on the spot and all documents signed and emailed before i left the car. Unbelievable service

What can I say, web site, looks fantastic, shame that every car you enquire about is pending finance and they don't want to interact with you.

Sold our car to S James via an online site.
Good communication once price agreed , Steve contacted us promptly and explained the process. Collection of our car maybe a bit slower than we expected but probably due to Easter weekend holiday. Car collected by Paddy who was very patient as we had problems with our Wi-Fi/printer regarding paperwork to be processed.

If selling or lucky enough to be buying in the future we wouldn’t hesitate contacting S James.
Thank you.

Excellent service from start to finish, clear precise details through telephone and emails meant I was reassured, collection agent had great communications and very thorough inspection, finance and paperwork sorted immediately, would absolutely use again.

Great experience overall, bought a 330e M Sport, Josh was very knowledgable and helpful, would definitely recommend

Clean classy and magnificent

Very good customer service. Professional company. Picked up vehicle within 48 hours. Jamie was particularly helpful with the sale. 5/5 stars

Purchased a GLE from Michael back in January and, to be honest, I wouldn’t go anywhere else now. This is the second Mercedes I’ve bought from them, the first being a GLC.

The customisation options are fantastic and really set the cars apart from others on the market. I had no issues at all with my GLC. There have been a few very small niggles with my GLE, however Michael has always come back to me quickly and made sure everything was resolved as soon as possible.

Kim and Mat were also fantastic during the handover. Great people to deal with — always friendly, helpful and welcoming. I wouldn’t hesitate to recommend them.

The whole service from first call to collection was brilliant. Michael was very helpful and explained all the information. Would definitely recommend to anyone.

My experience with S James Prestige has been extremely disappointing and I feel other buyers should be aware of how they operate.

Firstly, they require a £500 deposit just to view a car. At the time I didn’t think too much about it, but looking back that alone is pretty unreasonable.

The bigger issue came after purchasing the car. Alongside the main finance payment there was an additional monthly payment of about £37 going out to the same finance department. I later discovered this was actually a separate loan of around £1,400 that had been taken out as part of the deal. When I called to question it, I was told it was for warranty and “bits” added to the car.

Apparently they claim this was explained and signed for, but I can confidently say I would have remembered agreeing to a separate loan like that. It’s not something anyone would casually agree to without questioning. Now I’m stuck paying a monthly amount for something that provides me no real value.

The car preparation was also poor. When I arrived to collect it there was grime and spilled dirt all over the front console which they quickly wiped down while I was there. When I got home and looked properly, the car was still filthy — marks everywhere, sticky residue in the cup holders and even a damp smell inside the car.

When I emailed them about this, the response was basically that they “couldn’t see anything” and that I’d have to drive the car two hours back to them so they could decide whether the issue was “substantial enough” for them to do anything about it.

Overall the service was poor, communication was unclear, and the experience felt very misleading. On the surface the company looks professional, but in my experience the reality was very different. I would strongly recommend future buyers read everything extremely carefully and question every additional product before agreeing to anything.

What a wonderful experience… we saw a car online and fell in love with it so drove over to see it - upon arrival we were greeted by Natalie who kindly explained the online buying system they operate which we had totally missed on Autotrader - not because it wasn’t made clear but because we only had eyes for our ‘new car’!

Whist we were unable to see the car itself Natalie took us through the process, the spec and the new additions on the car wheels etc so we agreed the sale and signed on the dotted line with a view to collecting the following week.

A few days after signing had comms from Natalie and colleague Matt to answer any queries we may have. All very professional and concise.

Collection day we inspected the car on arrival, test drove it, signed the forms and then drove away in said new car.

The car was a great example and we are very pleased with it - the process at S JAMES PRESTIGE was very streamlined and we would definitely recommend it, the quality of cars is good and the staff are all very friendly and knowledgeable.

Thanks Natalie for being patient as we got our heads around everything but we are so glad we did!

Michael was very helpful with the whole purchasing experience and pickup was made super simple and the car was presented freshly cleaned and detailed ready for collection. Super happy with the car and full experience, many thanks CS

I sold my beautiful BMW to S James Prestige and the experience from start to finish was faultless. Steve not only called me to introduce himself from the onset, and explained the process, he also had the courtesy of doing a follow-up call post collection to check everything was ok. Kevin collected the car when he said he would and he was friendly, considerate and helpful throughout. What a great experience. THANK YOU :-)

We bought our Mercedes C200 from S James, and it was exactly as described — fantastic value for its pristine condition. Khloe was absolutely lovely and incredibly helpful throughout the whole process. We took quite a while to decide, but she was so patient, stuck with us, and answered every question we had without hesitation.

The whole team is amazing — very down-to-earth and genuinely lovely people. They made the entire experience positive and as smooth and stress-free as possible. We couldn’t be happier!

Thank you Khloe and the rest of the S James team😊

Natalie recently helped my daughter buy a car from this lovely family run business.
I met her myself when we went to collect the car, she was friendly and professional as all the team seemed to be at S James Prestige. I will definitely be looking here for my next vehicle!

Exceptional customer service, faultless. Great communication and support every step of the way. Would highly recommend if trading in your vehicle.

Excellent service. SJames Prestige operates a Click and Collect service, which is a completely new concept to me. That being said, it was seamless and both Michael and Mat were both exceptional in their customer service and communication. Highly recommended.

An honestly brilliant experience with S JAMES PRESTIGE. Michael made the transaction smooth and stress free. They went above and beyond with customer service, I look forward to using them again in the future.

Couldn’t of asked for a better experience, the team was more than welcoming & the car was in immaculate condition

I recently purchased my BMW 420i from here, would highly recommend! The staff were incredibly friendly, welcoming and genuinely helpful! I really appreciated the honest advice and taking the time to answer all my questions! And my car is beautiful!!!