SJB Financial LTDReviews 

238
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, often going above and beyond to explain complex processes clearly and patiently. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized approach and the ease of their overall experience, especially during stressful times. Reviewers are particularly impressed with the quick response times and the proactive communication, ensuring they felt supported and informed throughout their journey. Many also noted that the team made what could have been a daunting process feel straightforward and manageable, securing favorable outcomes for their specific situations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, highlighting the team's dedication, attention to detail,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie helped us with our mortgage when we bought our first home and has now supported us again with renewing our mortgage two years later. Both experiences have been smooth, straightforward, and c... See more

Company replied

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied

Rated 5 out of 5 stars

My partner and I have been supported by Natalie ever since we moved into our property in 2022. Natalie has recently helped us remortgage and continues to be amazing! Any issues or questions I have she... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

238 reviews

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No history of asking for reviews

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5.0

All reviews

(238)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Mortgage advisor Natalie Thorn was…

Mortgage advisor Natalie Thorn was amazing. I knew nothing about mortgages and the processes involved. She was so so helpful and thorough, nothing was too much trouble and I am so grateful for all her help. SJB provided me with an excellent service and I would recommend them to anyone :-)

January 11, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. We have used Susan's services a few times now and she is just amazing and has always gone above and beyond to help and answer any questions. She is also very quick in responding throughout something many don't do. We will never use anyone else.

December 29, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Carly, its been a pleasure as always.

Rated 5 out of 5 stars

Susan really does add a lot of value…

Susan really does add a lot of value and takes a lot of stress away from remortgaging . Also kept up to date throughout

Would strongly recommend

December 29, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kid review Adam, its nice to know we make the process less stressful for you.

Rated 5 out of 5 stars

Susan is fantastic

Susan is fantastic, she explains everything so clearly and helps with any query. As first time buyers we were really concerned in not being aware of what we needed to know but she helped us with all our mortgage advise and also insurance policies. Thank you so much!

December 27, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Georgina, it was an absolute pleasure helping you buy your first home.

Rated 5 out of 5 stars

Natalie

Natalie,
Thank you from the bottom of my heart for all of your help to get the mortgage and for assisting me with all of the papers. It has been a pleasure to work with all of you! You will always be my go-to!See you in a few years 😊

December 22, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Florentina, I will make sure this is passed onto Natalie and we will see you in a few years.

Rated 5 out of 5 stars

With SJB

With SJB, is always a smooth process. Good customer service and efficient.

December 18, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review Freddie.

Rated 5 out of 5 stars

Cannot recommend Susan and the team…

Cannot recommend Susan and the team enough! Kept me updated throughout the process and as a first time buyer really put my mind at rest. Thank you so much!

December 13, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your feedback Danielle, it was great being able to help you buy your first home.

Rated 5 out of 5 stars

Remortgage

Helpful, kept us updated stage by staged.. we never thought we would be able to get a remortgage, but Natalie went all out to get us one. its now our second time with using them.. took all the worry away and also sorted life insurance for us..

December 5, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Tracy and your continued custom.

Rated 5 out of 5 stars

Excellent!!

I can’t thank Natalie, Hayley and SJB Financial enough for the excellent, efficient and friendly service in finding me a mortgage. Providing regular updates and reassurance through the various stages of finding the correct and suitable mortgage for my situation. I have no hesitation in recommending this company. Thank you for all your hard work in helping me find the right mortgage for not “just a property” but a home for my children and me. Excellent company!!

December 3, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Deanna, I will pass this onto Natalie & Hayley.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Best mortgage advisor

Sue has just helped me with my recent remortgage which sailed through without any issues. She was always at hand to answer any of my many questions (Believe me, i asked a few). Sue is by far the best advisor I’ve ever come across. She knows the mortgage industry inside out and runs a well organised local business. Sue is excellent with her communication and a true professional in her field. I would always highly recommend Sue and her team to any of my clients, friends and family. Thanks again. Matt Cheeseman

December 1, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback, it was a pleasure helping you and your family.

Rated 5 out of 5 stars

AMAZING MORTGAGE BROKER!

Extremely thorough, professional and an absolute delight to have worked with. I certainly will be using Susan again as she really did go above and beyond and took off so much pressure so can't rate Susan enough.
Highly recommend.

November 24, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback. It was a pleasure helping you.

Rated 5 out of 5 stars

Would definitely recommend

This is the 3rd time I have used Sue and the first since she started SJB Financial. From start to finish Sue was able to offer the advice required and moved quickly to secure the right deal for us. I would recommend her to anyone looking for a mortgage.

November 23, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your feedback, I am glad you managed to find my new company details and it was a pleasure to help you.

Rated 5 out of 5 stars

Amazing from start to finish

SJB was there from start to finish from looking at getting a mortgage to completion, so friendly, any question we had they were easy to contact and got a reply with a few hours would recommended

November 3, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review, it was a pleasure helping you both.

Rated 5 out of 5 stars

Natalie thorn is an absolute diamond

Natalie thorn is an absolute diamond, she made the process for us very fluid. Couldn't have asked for a better advisor, would definetly recommend and use again.

Thank you.

October 19, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your feedback I will pass this onto Natalie.

Rated 5 out of 5 stars

AMAZING SERVICE

Susan Bray helped me remortgage and get the best fixed rate. I can’t recommend her highly enough. She was extremely approachable and always at the end of the phone/email answering all my questions.
Thank you for all your hard work and dedication. I would definitely use your service again.

October 4, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you Natalie, We had such difficulty getting a…

We had such difficulty getting a mortgage ourselves and was close to giving up till we got in touch with Natalie, she was soooo helpful and knowledgeable and she managed to find us a lender that would offer us what we needed. We are now living in our dream home thank you for everything you done for us :)

September 25, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your feedback Michelle, I am glad Natalie managed to help you before you gave up.

Rated 5 out of 5 stars

It's been a pleasure

It's been a pleasure dealing with Susan Bray, our mortgage broker, she got us a fantastic rate mortgage, she's professional, friendly, reliable and just lovely!!! She kept in touch with us and our solicitors right until the contract exchange, she was there to answer any questions /offer support etc, can't fault her!!!
I will recommend her and her company to anyone who needs financial assistance.
Many thanks Susan xxx

September 24, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback Diana, it was a pleasure helping you x

Rated 5 out of 5 stars

Amazing service from Natalie

I would like to recommend SJB Financial as I have experienced amazing service from them. Natalie in particular has been unbelievably helpful every step of the way, making the mortgage process less daunting. I started off just asking for some advice as I wanted to know if I could borrow more money or get a better rate. Natalie thoroughly explained all the jargon to me (I felt so confused as a first time buyer!) And she actually found the Nationwide helping hand mortgage for me which had a better rate than the previous one I had looked at and allowed us to borrow more money. I am so pleased with the service, I felt at ease talking to Natalie as she is always friendly and willing to help. Emails are answered quickly and calls are always returned if Natalie is busy. Even once our mortgage had been approved Natalie helped us sort out life insurance and talked us through it every step of the way, allowing us to keep our options open and not putting pressure on us at all. Thank you so much Natalie for helping us buy our first home!

September 13, 2021
Unprompted review
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Reply from SJB Financial LTD

Thank you for the review Charlotte. I will pass your lovely feedback onto Natalie.

Rated 5 out of 5 stars

It's a shame you can only award 5 stars!

Susan was incredible! Being a first time buyer can can be a stressful and daunting process to undertake, but Susan was there from start to completion helping me to navigate all stages of the buying process. Susan was thorough in her explanations, great with keeping me informed and extremely approachable with any naive questions I had (there were a few!). I could not recommend her any higher and would use her service again in a heartbeat! Thank you so much.

September 6, 2021
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Hi Sam,
Thank you for your review and no question is naïve don't worry. It was a pleasure helping you buy your first home.

Rated 5 out of 5 stars

Easy and smooth experience

Getting mortgage advice from SJB financial was a very smooth and enlightening process. Natalie is amazing,very calm and patient. She is the only mortgage advisor who explained the whole process in a way that was so easy to understand. I recommend 100%.

August 29, 2021
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Hi Belinda,
Thank you for your review, I will pass this onto Natalie and thank you for dealing with SJB Financial LTD.

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