Sjbsashwindows Reviews 330

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the professionalism and efficiency of the staff from the initial visit to the final installation. Customers are highly satisfied with the quality of the windows, noting their beautiful appearance and the significant improvements in sound and temperature insulation. The service is frequently described as excellent, with many appreciating the smooth process, careful attention to property, and the tidy work ethic of the installers. However, some customers also noted issues with the quality of installation, experiencing problems such as windows being difficult to open, incorrect installation, and damage to surrounding paintwork. Additionally, a few people were dissatisfied with the product not delivering on promises, particularly regarding soundproofing, and reported that some finishing details were not as neat as expected.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and excellent... See more

Staff

People report positive experiences with staff, consistently describing them as professional, helpful, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautifully made windows and doors,... See more

Product

Consumers find the product to be of high quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was very impressed with SJB throughout - from the first visit to the installation itself, everyone we dealt with was professional, helpful and really efficient. The fitting was extremely smooth and... See more

Company replied

Rated 5 out of 5 stars

Old - Single glazed wood sash windows x 8 New - Double glazed upvc wood grain sash windows x 8 SJB Windows were BRILLIANT! Quote - good value, precise and beat numerous other FENSA compa... See more

Company replied

Rated 5 out of 5 stars

The windows are beautiful and look really great installed. The entire process from measuring/ordering/fitting was incredibly smooth and the fitter was a total craftsmen leaving a very professional fi... See more

Company replied

Rated 5 out of 5 stars

The three guys (CJ, Leroy and Blogi) were all really conscientious and hard-working professionals. I had 10 windows replaced and they clearly realised that it was a big and stressful deal for me - so... See more

Company replied


Company details

  1. Window Supplier

Information provided by various external sources

We’re a family-run business specialising in both manufacturing and installation of traditional sash windows. Although we mainly install our sash windows in London & the south-east of England, our sash window services reputation is known much further afield.


Contact info

4.8

Excellent

TrustScore 5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well managed and a good result.

Very clear process. Detailed quote and implementation plan. Clear and frequent communications. Nice finished product.

February 20, 2023
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Reply from Sjbsashwindows

Dear Paul

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

A very pleasing result.

A long time between ordering and fitting (partly to do with Covid), and a couple of small logistical issues on site, but in the end a very nice product expertly fitted by Steven.
The final product, as promised, cleverly retains most of the details of the original Edwardian woodwork and looks great. Very pleasing. And warmer too!

February 7, 2023
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Reply from Sjbsashwindows

Dear James,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Highly Recommend

The team at SJB were excellent throughout. We are really pleased with the new windows and couldn't recommend their services highly enough.

February 22, 2023
Unprompted review
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Reply from Sjbsashwindows

Dear Robert,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

A Front Door of Exceptional Quality

Terry Macdonald's assistance in drawing up the complex Leaded Stained Glass Panels made the design and construction of our front door uniquely special and a thing of beauty. The installation went smoothly and the After Sales Service was excellent.
Thank You SJB Sash Windows

January 19, 2023
Unprompted review
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Reply from Sjbsashwindows

Dear Robin,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Very efficient and good communication

Very efficient and good communication. Helpful and friendly fitters. Lovely windows.

February 20, 2023
Unprompted review
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Reply from Sjbsashwindows

Dear Helen,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Professional, communicative

I was away from home on business at the time but they were fantastic with their communication and coordination .

Very happy with the result of the installation and the final product. I’ve got more windows yet to upgrade so will definitely be using them again.

February 3, 2023
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Reply from Sjbsashwindows

Dear John,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

The team were excellent

The team were excellent - very tidy, all the windows were installed very quickly, were really superb quality, and the service throughout has been brilliant. It has made such a difference to our house!

February 10, 2023
Unprompted review
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Reply from Sjbsashwindows

Dear Mr Morgan,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Truly excellent from start to finish

Truly excellent from start to finish. From the initial sales quote, to the measuring up and surveying, to the actual installation, everything was done perfectly and efficiently. We got all new double glazed timber sash windows throughout our property and they look amazing. The lead time on the windows can be a while but same as any other place. The service and job done by SJB really stands above the rest. I would highly recommend and would use SJB again for any future windows.

February 9, 2023
Unprompted review
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Reply from Sjbsashwindows

Dear Thomas,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Very professional team who have been…

Very professional team who have been very efficient and have delivered an wonderful end product. I am very pleased with the windows and can highly recommend them.

January 17, 2023
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Reply from Sjbsashwindows

Dear Benny,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Wonderful doubled glazed sash windows that match our Edwardian terrace house

The windows themselves fit perfectly with our Edwardian South London terraced house, yet they have very advanced double glazing technology to give the best possible energy performance. The guys that fitted our windows were also fantastic making the windows fit in so no big redecorating job. Finally , in the bathroom they were able to use murano patterned glass as part of double glazing unit. It looks beautiful and fits the rest of the house.

January 23, 2023
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Reply from Sjbsashwindows

Dear Martyn,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Clean, tidy, polite

Clean, polite, excellent windows. I renovate houses for people for a living and have now used SJB several times - no complaints whatsoever.

February 6, 2023
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Reply from Sjbsashwindows

Dear Naomi,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Great

Great - quick and clean service. Removed windows and installed new ones professionally without too much damage to walls, surprisingly. Made surrounding walls good - very neat job.

January 12, 2023
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Reply from Sjbsashwindows

Dear Ben,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. I had two windows put in before so I knew that the quality was going to be good but have to say that the window fitter was exceptional - he went above and beyond and now all my windows have been replaced and they look phenomenal and help keep noise and the cold out. It is a worthwhile investment.

January 20, 2023
Unprompted review
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Reply from Sjbsashwindows

Dear Emma,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Five Sash Windows Fitted

I've had five double glazed sash windows with acoustic resistance fitted in a property built in 1875 and they look as they should. The quality and fit of the finished windows is excellent. I was advised well at the beginning of the process and communication remained good throughout.

November 25, 2022
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Reply from Sjbsashwindows

Dear Simon,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Excellent company that makes beautiful sash windows

SJB installed two timber sash windows in my property. The result speaks of a truly high quality work: the windows are beautiful to look at and they feel robust.

The order-, and the installation-process were smooth; the company's communication was great; and the installer was extremely kind and tidy.

Thank you for the excellent work.

December 2, 2022
Unprompted review
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Reply from Sjbsashwindows

Dear Marton,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Professionalism at its best

SJB Sash Windows replaced an old bay window on our flat and the result was excellent. The window looks stylish and the finish is of a very high standard. The installer was punctual, hardworking, tidy and extremely professional. Congratulations on a good result.

November 29, 2022
Unprompted review
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Reply from Sjbsashwindows

Dear Juliette,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

SBJ was very professional from start to…

SBJ was very professional from start to finish. They explained thoroughly the options and finishes to us and provided diagrams of what the windows would look like. After waiting many years to have our sash windows replaced, we are very pleased with the end result. High quality workmanship and finish.

November 14, 2022
Unprompted review
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Reply from Sjbsashwindows

Dear Kyra,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Absolutely outstanding and professional

SJB Sash Windows installed two new double-glazed sash windows and boxes which are absolutely beautiful. They did an amazing job, with really great communication, and such a fantastic and skillful installation team. Wished we knew them a lot before. Highly recommended!

October 21, 2022
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Reply from Sjbsashwindows

Dear YW,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Very punctual, efficient and competent

Very effficient and competent, friendly and polite

October 8, 2022
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Reply from Sjbsashwindows

Dear Jane,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

Rated 5 out of 5 stars

Really excellent work and very professional company !

SJB replaced sash windows in my flat and fitted a new kitchen door. From start to finish, survey to fitting, the company were super efficient, professional, courteous and friendly. I would highly recommend them; the work was carried out to a very high standard and I am absolutely delighted with the results. Jake in the office and the two fitters, George & Blago are worthy of special mention but to be honest, everyone I dealt with was professional and thoughtful.

September 22, 2022
Unprompted review
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Reply from Sjbsashwindows

Dear Wendy,

Thank you for your kind words and taking time to review, we really appreciate your feedback as this helps us improve our service.

We do strive for customer satisfaction, so this is great news that we have achieved this again.

From everyone at SJB we wish you all the best and please keep us in mind for future works for yourself, friends and family.

Kind Regards,

The SJB Team

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