I found what I was looking for on the website, including a phone number that connected me to a knowledgeable person that could understand my special needs. She was honest and told me the lead time was... See more
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Review summary
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Reviews shaping this summary
We had a pretty specific need for what we were using the materials for. Working with Craig over a couple of months we were able to work out the best configuration possible. When we put it all togeth... See more
Company replied
Justin Erkenbrack was fantastic to work with. Extremely knowledgeable on cantilever racking. The scope of the project changed multiple times, and Justin was able to requote in a timely fashion which h... See more
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Everyone was friendly, helpful and professional. My order was ready when I arrived, and when my truck didn't start after loading, they got a staff guy to jump start my truck and get me on my way. Co... See more
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Company details
- Material Handling Equipment Supplier
- Business to Business Service
- Industrial Equipment Supplier
- Packaging Machinery
- Store Equipment Supplier
- Wholesaler
About SJF Material Handling Inc.
Written by the company
SJF is the nation's largest stocking distributor of new and used material handling equipment, including pallet racking, cantilever racks, warehouse storage racks, conveyors, industrial carousels, dock and lift equipment, forklift trucks and much more. If it goes into a warehouse, we can supply it.
Services...
Not only can SJF supply equipment for your warehouse project, we can also design, automate or engineer it, install or relocate it or implement any custom warehousing or distribution solutions you might need. In addition, SJF is always looking for quality used equipment to purchase. If you have any used material handling equipment available, please email us at support@sjf.com with photos and a description and we'll provide you a quote.
About SJF Material Handling Inc.
Written by the company
- Best Price Guarantee
- SJF Material Handling Inc. offers the best online prices for pallet racking, warehouse storage equipment, and any other material handling equipment - Guaranteed!
- Outstanding Customer Service
- In business since 1979, SJF Material Handling Inc. is well known for setting the standard for excellent customer service within the warehouse and material handling communities. We provide clients with a friendly, professional sales staff with over 60 combined years of material handling experience, and maintain one of the best customer service records in the industry. Discover why over 100,000 clients nationwide use SJF Material Handling Inc. for all of their material handling needs.
Contact info
211 Baker Ave W, 55395, Winsted, United States
- 320-485-4974
- support@sjf.com
- sjf.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
our order was acknowledged very quickly…
our order was acknowledged very quickly and the order was correct. Also, we were notified when the order was ready so that we could arrange to have our truck stop and pick up the racking.
March 10, 2026
Reply from SJF Material Handling Inc.
Jim, we appreciate the feedback! Keeping customers informed throughout the order process is important to us, so we’re glad communication and pickup coordination went smoothly for your team.
Reply from SJF Material Handling Inc.
Thank you, Wray! We’re happy to hear everything arrived well packaged and that you had a great experience with both our products and staff. We truly appreciate your support.
Damage item
Cant even get me the info on claim. Through email and i think the way it is maybe stalling it so i want get replacement. A simple email i have try two times and still not received it.
February 26, 2026
Reply from SJF Material Handling Inc.
We’re sorry to hear about the trouble you’ve experienced with the damage claim process. We understand how frustrating that can be. Please reach out to us directly at support@sjf.com
or 800-598-5532 so we can review the issue and help move things forward for you.
Poor communication/ lack of…
Poor communication/ lack of communication with salesperson affected my order. I sent emails and voicemails and did not get a response. As a result, I had to completely cancel my order.
February 24, 2026
Reply from SJF Material Handling Inc.
We are sorry this process was frustrating, Selena. Orders that involve quantity changes and custom painting can sometimes require a little extra coordination, but you should still receive timely responses along the way. We appreciate you sharing your experience and will review this internally so we can improve communication moving forward.
Reply from SJF Material Handling Inc.
Glad to hear your experience with us was a good one, Brian. We appreciate you taking the time to leave a review and thank you for choosing SJF.
Great customer service !
Great customer service, prices are good, great communication .
February 13, 2026
Reply from SJF Material Handling Inc.
Great to hear this feedback, Cindi. Providing helpful service, fair pricing, and clear communication is always the goal. We appreciate the opportunity to work with you.
Reply from SJF Material Handling Inc.
Stephen, it is good to hear the ordering process was simple and that everything arrived well packaged. Thanks for sharing your experience with us.
Great customer service and quick delivery
Ordering was easy and did not wait long for our order. Thank you for making it a great experience.
February 12, 2026
Reply from SJF Material Handling Inc.
Ordering should be straightforward and delivery should not take long. Thank you for the kind words, Cindy, we really appreciate it.
Highly recommend working with them
Highly recommend working with them. They were in constant communication. Pricing was fair.
February 11, 2026
Reply from SJF Material Handling Inc.
Ralf, we really appreciate the recommendation. Staying in touch throughout the process and offering fair pricing are both important to our team, so it is great to hear that stood out.
Reply from SJF Material Handling Inc.
Fair pricing and good service are exactly what we aim for. Thanks for taking a moment to share your experience, Brad.
Great service/trouble with product quality
Hi! your service was great, but the product was much "flimsier" than I anticipated, the fabric was not as sturdy as I need.
February 11, 2026
Reply from SJF Material Handling Inc.
We are glad the service side of your experience went well. At the same time, it is disappointing to hear the product was not as sturdy as you expected. Your feedback is helpful and will be shared with our team. Thanks for sharing with us, Mandy.
Great company
No problems got shipment in a timely manner. Great customer service. Wonderful customer service.
February 2, 2026
Reply from SJF Material Handling Inc.
It is great to hear the shipment arrived on time and that our team provided good support along the way. We appreciate the kind words and your business, Neil.
Owner
The communication started through your website and then switch to emails. What I was asking for and what I got did not match. I will need to modify parts to make this racking work.
January 27, 2026
Reply from SJF Material Handling Inc.
Tom, thank you for explaining what happened. We are sorry the product you received did not match what you expected. That is understandably frustrating. Your feedback will be shared with our team so we can review what occurred and improve the process. If you would like to discuss the situation further, we would be glad to connect and see how we can help.
I found what I was looking for on the…
I found what I was looking for on the website, including a phone number that connected me to a knowledgeable person that could understand my special needs. She was honest and told me the lead time was going to be several weeks. I received my order in a little less time than I expected. Good job.
January 22, 2026
Reply from SJF Material Handling Inc.
Thank you for the thoughtful feedback Skip. It means a lot to hear that Janae was able to help in a clear and honest way.
We work hard to set real expectations and follow through, so knowing that came through on your experience is appreciated.
Thanks again for choosing SJF. We truly appreciate your business.
Customer support
Customer support, Eric, responded to our needs quickly and correctly. We appreciate the prompt service.
January 23, 2026
Reply from SJF Material Handling Inc.
Thanks for the nice review Regina! We appreciate it!
We've purchased from SJF on a number of…
We've purchased from SJF on a number of occasions and have been really happy with the entire process every time.
January 21, 2026
Reply from SJF Material Handling Inc.
Hi Mary, thank you for coming back to SJF again and again. We really appreciate your trust and are glad the process has been smooth every time. If you ever need anything, our team is always happy to help.
Justin Erkenbrack
Justin Erkenbrack was fantastic to work with. Extremely knowledgeable on cantilever racking. The scope of the project changed multiple times, and Justin was able to requote in a timely fashion which helped us secure the job.
January 14, 2026
Reply from SJF Material Handling Inc.
Mike, thank you for the great feedback. Justin will be glad to hear this. Project changes happen, and we are happy he could keep things moving and help you lock it in. We appreciate you choosing SJF.
SJF one stop shop for pallet racks.
I contacted SJF about a pallet rack i wanted to put up at home for skid steer equipment. It was easy to find what I was interested in on the website. I was sent an email to confirm the items I was looking at and a price. I issued a proceed with order and was contacted when the order was ready to pickup. Easy!
January 14, 2026
Reply from SJF Material Handling Inc.
Thanks for sharing your experience, Wade. We are glad the website made it easy to find what you needed and that the order and pickup process went smoothly. Sounds like a perfect fit for your setup. Thanks for working with SJF.
Quick and easy ordering
January 9, 2026
Reply from SJF Material Handling Inc.
Thanks for taking the time to leave a review, Michael. We are glad the ordering process was quick and easy. We appreciate your business.
Eric has been wonderful to deal with
Eric has been wonderful to deal with. Great customer experience.
January 8, 2026
Reply from SJF Material Handling Inc.
Hi Tim, thank you for the kind words. Eric will be happy to hear this. We are glad you had a great experience and appreciate you choosing SJF.
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