SkatePro Reviews 

1,016
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often highlighting their design, comfort, and excellent value. Many people appreciate the fast and prompt delivery, with items arriving quickly and securely packaged. Overall, consumers express high satisfaction and readily recommend the company. However, some customers also noted significant delivery delays, with parcels taking longer than expected. A few other people also experienced issues with receiving incorrect or faulty items, and difficulties with customer service regarding returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising items like skates, scooters, and... See more

Delivery service

People report positive experiences with delivery service, with many praising the quick and prompt delivery of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality of products such as... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting lengthy delivery times,... See more

Price

Users describe positive interactions with price, often highlighting fantastic and good prices, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A really impressive looking helmet....quality product with an awesome paint job...perfectly designed to encourage the young to wear , and keep their heads safe... .and ... they went above and beyo... See more

Company replied

Rated 5 out of 5 stars

Their skateboard bundles had an absurdly low price for what you get, it had some pretty good options available to choose from with no cheapy crappy components. Though unfortunately the board took... See more

Rated 5 out of 5 stars

My daughter loves them. She says they are very comfortable which is the most important thing as others we have tried haven’t been so great comfort wise. Excellent buy!

Company replied

Rated 5 out of 5 stars

I've had the same skates for over 30 years, didn't use then constantly but got back to it to teach my child. Age and plastic fatigue put and end to my old skates so I had to buy new, found Pro 80s at... See more

Company replied


Company details

  1. Skate Shop
  2. Skateboard Shop
  3. Ski Shop
  4. Surf Shop
  5. Water Ski Shop
  6. Winter sport Store

About SkatePro

Written by the company

SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.

SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.

The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.

Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.

The current product range covers:
Pro Scooters
Skates & Ice Skates
Skateboards & Longboards
Surf & Wakeboards
Skis & Snowboards

SkatePro also offers the option to create custom-built products:
Scooter Builder
Skateboard Builder
BMX Bike Builder
Snowboard Package Builder
Aggressive Skates Builder

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,016)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wheels

Used Skatepro to order inline wheels that were unavailable in UK.
Excellent efficient service and correct product delivered as scheduled.
Able to track parcel every step of the way and no extra charges through customs.
Many thanks

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Good price and prompt delivery.

September 12, 2023
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you so much for taking the time to share your feedback with us.
We are happy to know you are satisfied with our product and service.

Rated 5 out of 5 stars

So helpful

So helpful. Great service. Great safety gear. Huge huge recommend.

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Great advice

Great advice. Fast delivery.
All products arrived in great condition.. Very happy with all our purchases from here.

August 1, 2023
Unprompted review
Rated 1 out of 5 stars

ATROCIOUS SERVICE

ATROCIOUS SERVICE - Item arrived faulty / damaged. Complained to company and provided and extremely clear photo of the fault. Told I’d be getting a replacement and it had been sent. Threw old skates away, only to be told they now wanted more pictures I couldn’t provide! So I have no skates, and they’ve effectively stolen my money!! AVOID THEM!!

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

UK customer here

UK customer here. Great shop to buy from, from my experience. Great customer service, even got an online chat help which is brilliant. Item arrived within specified time. Good price. All good, will buy from here again

June 21, 2023
Unprompted review
Rated 1 out of 5 stars

This company is a scam. Avoid.

Parcel arrived in the country and was released by UK customs on the 8th, company swears blind it did not make it to country until the 12th and that weekends and bank holidays were the problem, the tracking information says otherwise.

The bike part however is inexcusable that they scam you out of your money only to tell you you need to buy a separate part (a part that IS INCLUDED with ALL reputable sellers) I do not appreciate waiting over a week for a product that is missing parts only to be told that it's my fault for not ordering the part separate, when it should have been supplied. I wanted to fix my bike so I could get to work, not waste the next 3 weeks trying to get the other part because of this companies scam.

June 13, 2023
Unprompted review
SkatePro logo

Reply from SkatePro

Hi Robert, thank you for taking your time to give us feedback. We're sorry to hear about your bad experience with us. Our usual estimated delivery time is 3-5 business days, that is, excluding the weekend. At the time of your order we had a bit of backlog in our warehouse due to a Danish bank holiday, therefore our estimated delivery time we gave you was 5-7 business days. However, we clearly indicated it to you when you could expect your order to arrive and it did arrive in that given time frame.
We have sent you the right product, which you have also confirmed in your email. However, the rear wheel didn't contain the freewheel, which you had expected, even though it's not displayed on the product picture, neither is it written in the description. We have sent you the link to the product that you need. If you need further assistance, we're happy to help you. /Your SkatePro Team

Update: We would appreciate if you spread true information about us. We never said the things mentioned in your first paragraph. Again, we apologize that you misunderstood our product description. If you'd like to return the wheel, we have sent you the necessary link.

Rated 2 out of 5 stars

Lh27

Online purchasing was simple and the delivery was quick, despite suspensions with parcel company. The item was also well boxed and protected. I received product Friday and unfortunately had to return on Saturday due to incorrect size being sent. I was sent a size 8 inner sock, with a size 10 or 11 rollerblades, boot? (The sock needs to sit tight and snug within the boot, for control and comfort reasons) May I also suggest that details regarding the return of items be clearer, as I discovered today, a returns label apparently needs to be purchased from Skatepro for £3.95, I've paid £46 for a standard recorded delivery, silly me. Aside from this issue/slip with said product, I have had no previous issues with this company.

June 9, 2023
Unprompted review
SkatePro logo

Reply from SkatePro

Thank you for taking the time to review us!
We are sorry to hear that the product does not live up to your expectation. We have already been contacted you through email in order to figure out the size issue.
Regarding the returning of products, there are detailed instructions of how to return an item here: https://www.skatepro.uk/d58.htm. The only thing you can do is to start the online process, then we can handle the rest!

/SkatePro Customer Connection Team

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