A really impressive looking helmet....quality product with an awesome paint job...perfectly designed to encourage the young to wear , and keep their heads safe... .and ... they went above and beyo... See more
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Review summary
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Reviews shaping this summary
Their skateboard bundles had an absurdly low price for what you get, it had some pretty good options available to choose from with no cheapy crappy components. Though unfortunately the board took... See more
My daughter loves them. She says they are very comfortable which is the most important thing as others we have tried haven’t been so great comfort wise. Excellent buy!
Company replied
I've had the same skates for over 30 years, didn't use then constantly but got back to it to teach my child. Age and plastic fatigue put and end to my old skates so I had to buy new, found Pro 80s at... See more
Company replied
Company details
About SkatePro
Written by the company
SkatePro was founded in 1996 and has grown to become one of the leading international online action sports shops. The company sells and delivers goods to more than 25 countries across Europe and North America.
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
SkatePro specializes in equipment, accessories and clothing for scooters, skates, boards, BMX, surf and winter sports and sells products for all skill levels and age groups.
The company strives to be trustworthy, professional and competent in relation to sales of products, service, and customer experience. SkatePro’s staff share a passion and knowledge for action sports, and will always be on hand to advise and assist their customers.
Whether you plan to be active on the streets, the slopes, or the water, SkatePro should be your trusted retailer of choice.
The current product range covers:
• Pro Scooters
• Skates & Ice Skates
• Skateboards & Longboards
• Surf & Wakeboards
• Skis & Snowboards
SkatePro also offers the option to create custom-built products:
• Scooter Builder
• Skateboard Builder
• BMX Bike Builder
• Snowboard Package Builder
• Aggressive Skates Builder
Contact info
United Kingdom
- 0330 027 0202
- email@skatepro.uk
- skatepro.uk
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not buy from this company they are a…
Do not buy from this company they are a scam! They Took my money and cancelled my order because my delivery address was different from my billing address (I work away so have parcels delivered to a family member) and now will not give me a refund.
March 12, 2024
Unprompted review
Reply from SkatePro
Hello Joss.
Thank you for taking some time to leave us a review.
As my colleague informed you, we had to cancel your order because our system flagged it as suspicious. This might be due to the fact that the billing address is different from the shipping address. This happens due to your order being flagged by our system and the payment you have chosen, not providing the security needed.
The reservation disappeared from your account instantly upon cancellation of the order. This means that the money had only being reserved from your account and once the order had being cancelled the reservation disappeared and were available back to your account.
So there was no refund in the way you might have expected. There was only a reservation of the money from your account and once the order was cancelled the reservation was simply disappeared at that moment and the money returned to your account without any notice. This is probably what is confusing you.
We remain at your disposal for anything else needed :)
Great service with a speedy delivery
Great service with a speedy delivery.
They fit well and are a very sturdy and stable skate.
Very happy. Thank you
February 9, 2024
Unprompted review
High Spec Service
SKATEPRO is always great at interacting with my son who likes to hunt down detailed information about products before buying them. A company with a meticulous approach to business.
February 13, 2024
Unprompted review
The skates were late which was…
The skates were late which was dissapointing. Also if you take the break off the boot is too long to put back on could do with supplying a smaller bolt incase of removing break.
February 22, 2024
Unprompted review
Reply from SkatePro
Thank you for taking your time writing the review. The skates were only one day late according to the estimated delivery time (13.02-13.05). This can happen depending on the custom clearance process, and that is why the estimation date is just an estimation and not a 100% guaranteed delivery time. We noticed you ordered the kids size (12C-2) and therefore, this model is not meant or at least expected to be used without brakes. That is the reason the model did not come with a smaller/spare bold in the box. You are very welcome to contact us if you encounter any more questions regarding the order status or any product specifications. We still hope you enjoyed the skates// SkatePro Team
The shipping took longer than expected…
The shipping took longer than expected but the product and price was good.
February 10, 2024
Unprompted review
Reply from SkatePro
Thank you for taking the time to review us :) We are happy when our customers leave us a review, because it can help us improve the quality of our products and our services. If you have any further questions, we will be very happy to help you 🏄♂️🙂
5 star
5 star. Couldn’t have asked for better. My product was dispatched quickly and arrived earlier than the expected delivery date. Very happy. Would deffo shop here again.
February 15, 2024
Unprompted review
Ordered my skates on the Wednesday and…
Ordered my skates on the Wednesday and were delivered on the Monday. Would have been sooner if Sunday not been in the way.
Great price, quick 🚚
February 13, 2024
Unprompted review
Reply from SkatePro
Thank you for taking the time to share your feedback with us.
The grandchildren were so pleased
The grandchildren were so pleased. Easy to use and took to them straight away. Very well made and sturdy.
January 24, 2024
Unprompted review
had a question for the customer service…
had a question for the customer service team at Skatepro, they went above and beyond to help me make sure i was making the correct purchase.
you dont get that kind of help from suppliers anymore, they smashed it out of the park.
February 2, 2024
Unprompted review
Everything was perfect.
Everything was perfect.
Really easy to order, items well packed and arrived quickly from Denmark to UK.
Great items too and at great prices..
I would definitely recommend and buy again!
January 7, 2024
Unprompted review
SkatePro are a misleading company
SkatePro are a misleading company, with unclear website. First order, only got four wheels. Then had to order the next set as two roller skates. Then 2nd order had to order more wheels and bearings, which stated two per wheel needed. Doubled order, but then got too many. Asked to return was told i have to pay 5.95 to return. Shocking customer services. Long distance selling regs in UK !!!
January 5, 2024
Unprompted review
I am very happy to buy inline skates…
I am very happy to buy inline skates and its bag, it’s high quality and good service, I received my order after 5~6 days.
Highly recommend 👍
Excellent job
January 8, 2024
Unprompted review
Reply from SkatePro
Thank you so much for taking the time to share your feedback with us.
We are glad to know that you have found our service and products from the best quality. We remain at your disposal.
Fast service.
January 11, 2024
Unprompted review
Would buy from Skatepro again
The staff who answer the phone are super helpful. Skates exactly as described.
December 14, 2023
Unprompted review
I bought a Trampoline scooter for my…
I bought a Trampoline scooter for my child 6 months ago and the handlebar came apart. I contacted SkatePro asking for assistance to arrange a replacement for that part, sent photos and because the bolt (which is the only steel part) shows some surface rust, they said I hadn't looked after it.
It had been stored dry in the shed when not in use, but SkatePro say that isn't a suitable place to keep such an item. Shocking! I never knew that sheds weren't the right places for bikes, scooters or skateboards. In SkatePro's eyes, they must be kept safely in the house next to a radiator I assume.
I pushed back on their poor excuses and their last suggestion was that I attempt to try and repair it myself and tighten up the pieces, using the 'rusted bolt' that they had implied was faulty!
It is just disgusting that they wont accept any responsibility for a part that has failed.
November 30, 2023
Unprompted review
Reply from SkatePro
Thank you for taking the time to share your feedback with us. We are sorry that you had issues with the scooter but, we will have to correct some things you have mentioned.
The scooter does not come assembled in any way, every single part is loose in a box/plastic bag. (There are pictures in the email we have sent to you through our conversation).
The bolts come with Loctite, but it's blue one, on its own it should not prevent the bolts from getting unscrewed. The fact that you couldn't undo the 4 bolts from the bar indicates that there was another thing keeping the bolts in place, and in this case was the aforementioned rust.
When it comes to the bolt getting loose, it is a regular maintenance, you have to check your equipment before using it. The fact that it is loose, it's for sure not a manufacturer defection. You may mess up the bolts by trying to undo them. In this case, you would be able to unscrew the bolts, if they were not covered in rust. As we explained to you through email, the rust is rust from the steel bolt that holds it all together, that made marks on the aluminum. The shed might be considered "indoors" but there is still moisture and condensation, which makes that steel bolt rust. Nothing is wrong from the manufacturer. The scooter does not even come assembled from new, and you had to assemble it yourself. The issue here is the lack of maintenance.
Regarding the warranty, hardware (bolts screws, axles etc.) does not have any warranty by default. Especially if there is rust on it! Rust needs high levels of moisture or contact with water.
We are sorry that we can offer you more. We have offered you a discount for your next order! So if you would like to accept the discount, please follow the steps we have sent you in the email :)
Thank you for your understanding.
Terrible AFTERSALES
Terrible AFTERSALES. Took weeks for items to come. My 7 old has been doing jobs all year to save for a pair of blades. They’ve come faulty so the clip doesn’t do up (fine if I’d spend £30 on them but they were just under £100!) They wanted to spend me pieces that I would then need to drill to make work (hopefully). When I said I couldn’t do this they said I would need to return them for a refund. However the only company they would return them via is based 25mins away (meaning just under an hour round trip). When I asked for money to pay for a taxi to do this they’ve refused and said that they won’t use any other delivery service (loads of other services within walking distance!) I am now left with faulty blades and also an unhappy son (that definitely isn’t getting blades anytime soon! (Please bear that our order in total came to just under £500!) Everything is coming from outside the UK and therefore difficult for us to get the correct aftersales. I’m tempted to return our whole order just from lack of support from them!
November 22, 2023
Unprompted review
Reply from SkatePro
Thank you for taking the time to share your feedback with us.
I am extremely sorry for the issue with the skates. But, I will have to correct some things you have mentioned.
We have offered solutions to solve the issue, either by issuing a refund or by shipping a new set of skates. Also, as a service, we offered to pay for half of the price of a taxi so you could get to the parcel shop and returned the product to us. We look forward to being able to keep helping on the case. We remain at your disposal.
Found what we were looking with ease
Found what we were looking with ease, fast delivery, kept updated on all delivery details. 100% would recommend to friends and family.
November 2, 2023
Unprompted review
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